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Use SolVe Online for VxRail procedures
Use SolVe Online to select hardware and software available on your VxRail, and then generate customized procedures to replace
hardware components and upgrade software components.
You must have an online support account to use
000022572.
To avoid potential data loss, generate VxRail procedures in SolVe Online before replacing any hardware components or
performing software upgrades.
CAUTION:
If SolVe Online for VxRail is not used to generate procedures to replace hardware components or
perform software upgrades, VxRail may experience potential data loss.
Locate your VxRail serial number
To get support for your VxRail, use the VxRail serial number, also called the Product Serial Number Tag (PSNT). The PSNT is a
14-digit number that is used to identify an individual VxRail on Dell Technologies support.
NOTE:
While contacting the Dell Technologies Customer Support, use the PSNT for the identification of your VxRail. If
Customer Support asks for the 7-digit service tag number, provide it.
The two identification tags on your VxRail are located as follows:
● The VxRail serial number tag: You can find the PSNT printed on the information tag on your VxRail, or you can locate the
PSNT using VxRail Manager.
● The service tag: You can find the service tag that is printed on your VxRail.
Look up your VxRail serial number in VxRail Manager
Follow these steps to look up your VxRail serial number in VxRail Manager.
Steps
1. On the main page of the vSphere Client, click Hosts and Clusters in the left navigation bar.
2. Select your VxRail cluster.
3. Select the Monitor tab.
4. From the inner left navigation bar, select VxRail > Physical View.
5. The Appliance ID field and the Appliance PSNT field displays the VxRail serial number.
Locate the serial number and service tag number on your VxRail
You can identify your VxRail using the unique serial number, service tag number, or express service code located on the
information tag of your VxRail. The information tag is located at the front of your VxRail. See System overview for the location.
The information tag contains the following:
● Product serial number tag (PSNT), which provides the 14-digit VxRail serial number
● Service tag
To view the PSNT and other labels, pull out the information tag in the front of the VxRail. Alternatively, information may be on a
sticker on the chassis of VxRail.
The mini Enterprise Service Tag (EST) is found on the back of VxRail. This information is used by Dell to route support calls to
the appropriate personnel.
6
Introduction
SolVe Online for
VxRail. For more information about SolVe for VxRail, see
KB
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