Use Solve Online For Vxrail Procedures; Locating Your Appliance Serial Number; Looking Up Your Vxrail Appliance Serial Number In Vxrail Manager - Dell EMC VxRail P570 Owner's Manual

● Point your Web browser to https://www.dell.com/support.

Use SolVe Online for VxRail procedures

Step-by-step instructions for procedures such as replacing hardware or performing system administrative tasks are available
through SolVe Online and the SolVe Desktop application.
You must have an online support account to use SolVe Online. Go to
information about SolVe for VxRail, see
To avoid potential data loss, see the VxRail procedures in SolVe Online or the SolVe Desktop application before performing any
hardware replacement or upgrade activity.
CAUTION: Potential data loss may occur if SolVe Online is not used to perform hardware replacements or
upgrades.

Locating your appliance serial number

To get support for your appliance, use the VxRail appliance serial number, also called the Product Serial Number Tag (PSNT).
The PSNT is a 14-digit number used to identify individual appliances to Dell EMC support.
NOTE: Only use the VxRail appliance serial number to contact Customer Support. Sometimes, you may need to supply the
7-digit service tag number.
The two identification tags on your appliance are located as follows:
● The VxRail appliance serial number tag — You can find the serial number (PSNT) printed on the information tag on your
physical appliance, or you can locate the PSNT using VxRail Manager.
● The service tag — You can find the service tag printed on the physical appliance.

Looking up your VxRail appliance serial number in VxRail Manager

Follow these steps to look up your VxRail appliance serial number in VxRail Manager.
1. On the main page of the vSphere Client click Hosts and Clusters in the left navigation bar.
2. Select your VxRail cluster.
3. Select the Monitor tab.
4. Select VxRail > Physical View from the inner left navigation bar.
5. Observe the VxRail appliance serial number, listed under each appliance ID.
The serial number is also called the "PSNT".
KB 000022572.
SolVe Online for VxRail to access SolVe. For more
Introduction 7