Alphasmart Dana Getting Started page 62

4. Perform a soft reset. Use the tip of an unfolded paper clip (or
similar object without a sharp tip) to gently press the reset but-
ton on the back of Dana.
5. If Dana still doesn't turn on, perform a hard reset by holding
down the on/off key while doing a soft reset. Wait for the Palm
logo to appear, then release the on/off key. If you want to con-
tinue and erase all your data, press the up arrow key.
Important: With a hard reset, all records and entries stored
I can't complete a HotSync operation
The first step in diagnosing HotSync problems is to determine if
Dana and the computer are able to communicate with each other.
1. Connect the USB cable to Dana.
2. Confirm that HotSync Manager is running and enabled on the
computer.
Windows
On the Windows desktop, double-click the Palm Desktop icon, click
the HotSync icon on the taskbar and make sure Local USB is
checked on the menu. If not, click it to insert a check mark.
60 D a n a In -D ep th
in Dana are erased. Never perform a hard reset unless a
soft reset does not solve your problem. You can restore
any data previously synchronized with your computer
during the next HotSync operation. See the Dana
User's Guide for instructions on restoring your data.