ETEKCITY ESW01-USA - Voltson Smart Wi-Fi Outlet Quick Start Guide

1. Download the latest version of the VeSync app from the App Store or Google Play Store, then sign up for a VeSync account.
   

2. Make sure you're connected to 2.4GHz Wi-Fi.
   

NOTE: The smart plugs can only work on a 2.4GHz network.

3. Plug in your Voltson Outlet.
   

4. Follow the in-app instructions to add your new Voltson Outlet.
   

5. Give your outlet a unique name, and you're good to go!
   

LED Indicator Overview

Connect with Alexa

1. Create an account and sign into VeSync.
2. To help with voice control, make sure each name you give is unique.
3. Open the Alexa app, tap the menu icon, and go to the Skills section.
4. Search for "VeSync."
5. Tap 'Enable' to add VeSync as a skill.
6. Enter your VeSync account information, then tap 'Authorize.'
7. Tap 'Discover Devices,' and Alexa will search for your VeSync devices.
8. Your enabled devices will appear on your Smart Home page.

NOTE: To view these instructions on the VeSync app: On the My Devices page, tap 'More,' then tap 'Link to Alexa.'

Connect with Google Home

1. Create an account and sign into VeSync
2. To help with voice control, make sure each name you give is unique.
3. Launch the Google Home app and tap on the menu icon, then go to 'Home Control.'
4. Under Devices, tap '+' in the lower right corner to add new devices.
5. Find "VeSync" from the device list, then tap to select.
6. Enter your VeSync account information, then tap 'Authorize' to connect to Google Home.
7. Your enabled devices will appear on the Devices page.

NOTE: To view these instructions on the VeSync app: On the My Devices page, tap 'More,' then tap 'Link to Google Assistant.'

Troubleshooting

1. Q: Why haven't I received a registration verification email?

• Double check that you entered the right email address.
• Try checking your spam or trash inboxes for the verification email.
• If you still cannot find the email, please contact us.

2. Q: Why can't I configure my outlet to my home network?

• Make sure you have entered the correct password for your Wi-Fi network. Entering the wrong password may cause the indicator light to start blinking blue during the configuration process.
• Ensure your phone is connected to Wi-Fi. Please note that the smart plugs only support 2.4GHz networks. If you have a 5GHz network, chances are you may have a 2.4GHz one as well (i.e., a dual band router).
• Your outlet might be too far from your router. Try moving it closer (within 164 feet).
• Make sure you have turned off MAC address filtering.
• Make sure you do not have too many devices connected to your router (10 or fewer is best).
• See question 5 on how to perform a hard reset on your outlet.
• Clear your app cache.

3. Q: How do I change my Wi-Fi network to a 2.4GHz network?

• Make sure your router is a dual band router (most dual band routers support both 5GHz and 2.4GHz networks). If you are unsure if your router is dual band, contact your Internet service provider or the router manufacturer.
• You can check which network you are using on your phone by accessing your Wi-Fi settings. Most 5GHz networks will have a name ending in "_5Ghz." You will need to select the network without the "_5Ghz" suffix.
• Some routers hide the 2.4GHz network. If you have trouble finding the 2.4GHz network, contact your Internet service provider or your router manufacturer.
• Once you have selected the 2.4GHz network, open the VeSync app and the smart plug should automatically sync with your network.
• You can switch your phone's connection back to a 5GHz network after you have successfully configured your smart outlets.

4. Q: The light blinks blue from time to time as I'm trying to configure the outlet. What does this mean?

• Putting in a wrong password causes the blue light on the outlet to blink. Make sure you have entered the right password for your Wi-Fi network.

5. Q: Both the initial configuration process and the APN mode have failed; is there a way to reset the outlet?

• To perform a hard reset, press and hold the power button on the outlet for 20 seconds.
• The indicator light will turn off, then slowly blink, and will start to rapidly blink.
• Release the power button once the light starts to rapidly blink; the indicator light will now be shining solid blue.
• Reconfigure your outlets with the network.

6. Q: Why is the blue light on my outlet blinking? Why am I unable to control my outlet?

• If the indicator light is blinking, your outlets are offline. Reconfigure your outlets with your home Wi-Fi network.
• Make sure your network is working properly.
• Move your outlets closer to your router (within 164 feet).
• If your outlets are still blinking, perform a hard reset by following the steps as mentioned in question 5.

7. Q: Why aren't my outlets turning on/off as scheduled?

• Make sure you have turned on the schedule.
• Ensure you have turned on Location Services on your phone.
• Make sure your outlets are not offline and are connected to a working network.

8. Q: Alexa/Google Home can't find my app/outlets or discover my devices.

• Make sure your smart outlet is close enough to your wireless router (within 164ft / 50m).
• Check that your Amazon Echo or Google Home is connected to your home network and is working properly.
• Make sure each device name is easy to read and simple to speak. Avoid names that sound similar or have numbers.
• Check that you are able to control your outlet through the VeSync app. If you can't control your outlets, reconfigure them to your home network then re-enable the VeSync skill. If the Vesync app works, check if your Amazon Echo or Google Home is connected to your home network and re-enable the VeSync skill.
• If you are still experiencing this issue, please contact our Customer Support Team.

9. Q: After moving an outlet to another socket, it's appearing as offline/the light is slowly blinking blue. Why is this happening?

• Check to make sure the device isn't placed too far from the network wireless router. It must be within a 164 ft (50 m) visible range from the router.
• Check to make sure the network hasn't changed and is functioning normally.
• Reset the outlet as mentioned in question 5.

10. Q: Where can I find more information about my new Wi-Fi outlet(s)?

• You can find video tutorials on how to create schedules, track energy usage, and save money on your next energy bill by visiting www.etekcity.com/vesync.

11. Q: I believe my item is defective. What should I do?

• Contact us via email at support@etekcity.com, or through an Amazon message. We will get back to you within 24 hours.

Warranty

Terms & Policy
Etekcity warrants all products to be of the highest quality in material, craftsmanship and service for a minimum of 1 year effective from the date of purchase. Warranty lengths may vary between product categories. Should you encounter any issues or have any questions regarding your new product, feel free to contact our helpful Customer Support Team. Your satisfaction is ours!

This warranty does not apply to the following:

• Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.
• Improper or inadequate maintenance.
• Damage in return transit.

Need More Help?

Scan here to view the latest digital version of the full manual for this product.

You can also watch video tutorials by visiting www.etekcity.com/vesync.

Due to consistent app updates and improvements, the contents of this manual are subject to change without prior notice.

Customer Support

Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806

Local: (657) 500-1872
Toll Free: (855) 686-3835
Email: support@etekcity.com

Support Hours
Monday - Friday:
9:00 am - 5:00 pm PST

*Please have your order confirmation number ready before contacting customer support.