Troubleshooting Guide - Intertek 25-CAB80 Manual

WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE
attempting any repair. If this guide does not correct the problem, call Technical
*See ERROR CODES section earlier in this manual for information on troubleshooting Error Codes
Problem
Top Auger not turning
Bottom Auger not turning
Smoke smell or dust in
house
Room blower not operating
Exhaust blower not
operating
Lazy Fire
Blown Fuse
High Pellet Consumption
Squeaking Noise
Pinging or Rattling Noise
IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING CLEANING THE UNIT AS SPECIFIED, AND
ENGLAND'S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE TO UNSAFE INSTALLATION OR
Trouble-Shooting Guide
Support at 1-877-356-6663.
Cause
1. Bad auger motor.
2. Foreign matter jamming auger.
3. Vacuum sensor.
4.Hopper lid switch
1. Bad auger motor.
2. Foreign matter jamming auger.
1. Improper exhaust connection.
1. Loose thermal sensor.
2. Blower speed set higher than heat
range, causing stove to cool and
blower to cycle.
3. Loose connection.
1. Loose connection.
2. Bad blower.
3. Bad vacuum sensor.
1. Bad exhaust blower.
2. Excessive pellet moisture.
3. Excessive ash build-up.
4. Low quality pellets.
1. Power surge.
2. Exposed wire.
3. Electrical component shorting.
1. Low quality or non-uniformly sized
pellets.
1. Obstruction in auger tube.
2. Blower Noise.
1. Foreign material in blower.
2. Loose exhaust fan set screw.
REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH ANY QUESTIONS.
1. Replace auger motor.
2. Remove pellets and object.
3. Check exhaust blower.
4.Make sure hopper lid is closed/replace
switch
1. Replace auger motor.
2. Remove pellets and object.
1. Check exhaust connections for leaks,
especially the exhaust blower connect. Seal
leaks with silicone, aluminum tape or a hose
clamp.
1. Tighten connection on sensor.
2. Lower blower speed.
3. Check control board connection.
1. Check control board connection.
2. Replace blower.
3. Replace vacuum sensor.
1. Inspect and replace blower.
2. Keep pellets dry.
3. Thoroughly clean unit.
4. Use only PFI premium pellets.
1. Replace fuse; use surge protector.
2. Check for exposed or frayed wire and loose
connections.
3. Check motors and blowers for obstructions
or short circuits.
1. Use premium pellets or try another pellet
brand.
1. Check auger tube for foreign objects.
2. Remove, clean, and oil blower.
1. Check both blowers for material.
2. Check set screw for tightness.
42
Solution