Xplore Hub Wi-Fi Faq's - Xplore Hub 5 User Manual

Xplore Hub Wi-Fi FAQ's

How many devices can be connected wirelessly to the Xplore Hub at the
same time?
The maximum number of devices connecting simultaneously is 32
wireless device per the same SSID. However, Wi-Fi performance could
degrade if there are large number of heavy-user devices connected at
the same time.
What should I do if I can't find my SSID name?
If the original or updated SSID name is not visible within your network
settings, check that the SSID has not been hidden. To unhide it, login to the
Router while your Router is connected by clicking "Local Network", "WLAN",
"WLAN Basic", "WLAN SSID Configuration" and then turning "Hide" off. If you
are still unable to find your SSID name, restart your computer.
One of my devices won't connect to Wi-Fi – what should I do?
Check to see if the "WLAN" light is on and green. If not, unplug the modem
and Hub from power for 30 seconds, and plug them back in.
My devices are connected, but I can't access the Internet – what should
I do?
Ensure the "Broadband" light is on (green) on the Hub. If the light is not
on, you will need to test your Internet connection through a hard-wired
connection. Using the yellow Ethernet cable, connect one of the "LAN" ports
on the Hub to your computer. This will confirm if you have a connection
to the Internet. If you are still unable to access the internet, the next step
is to bypass the Hub by connecting directly to the Xplore modem. If you
do not have an Internet connection, check that your modem and Internet
equipment are properly plugged in and connected.
Which SSID should I connect to?
The 2.4 GHz SSID is best suited for customers using Wi-Fi around the home.
The 5 GHz SSID is ideal when wireless devices are in close proximity to the
Router (within 5 feet). Both radios share the same SSID by default.
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