Troubleshooting For Home Phone - Xplore Hub 5 User Manual

Xplore Home Phone Features (Cont'd)
You'll never miss a call with Find Me / Follow Me feature
Direct your calls so that they ring your home phone, cell phone
Incoming Call
Direct your calls so that they ring your home phone, cell phone,
Incoming Call

Troubleshooting for Home Phone

• Follow the Home Phone "Easy Setup Guide" steps if installing at home
by yourself. Alternatively, your Xplore certified installer will complete
the process using the same instructions
• Use a standard power outlet to connect the power adaptor, but do
not use the pre-wired land line jacks in your home as these will not
work with the Xplore Voice Over IP (VOIP) phone
• Ensure that you have plugged the correct cables into the ports of
the Hub
• The Xplore Hub should be the only device directly connected to
your modem
• Be sure to go through the Xplore Activation Portal to activate your
Home Phone service
• In order to login to the Xplore Activation portal, you need your
password. In most cases, your username will be the email address
you provided to Xplore when you signed up. If you require help
resetting, please call Xplore at 1-866-876-3993.
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Find Me (simultaneous ring)
or other phones at the same time
Rings to:
Home
Phone
All at the same time
Follow Me (sequential ring)
or other phones one after the other
Rings to:
Home
Phone
X P L O R E H U B
Mobile Office
Phone Phone
Mobile Office
Phone Phone
U S E R G U I D E
If no answer
Goes to Voicemail,
then email
If no answer
Goes to Voicemail,
then email