Xplore Whole Home Wi-Fi Faq's - Xplore Whole Home Wi-Fi User Manual

Xplore Whole Home Wi-Fi FAQ's

How many devices can be connected wirelessly to
the Xplore Whole Home Wi-Fi Unit at the same time?
There is no limit to the number of wirelessly connected devices to
the network, however, Wi-Fi performance could degrade if there are
large number of devices connected at the same time.
What should I do if I can't find my SSID name?
If the original or updated SSID name is not visible within your network
settings, check that the SSID has not been hidden. To unhide it,
login to the Router while your Router is connected by clicking "Local
Network", "WLAN", "WLAN Basic", "WLAN SSID Configuration" and then
turning "Hide" off. If you are still unable to find your SSID name, restart
your computer.
One of my devices won't connect to Wi-Fi – what should I do?
Check to see if the light on the Controller unit connected to the
Xplore modem is Green, if it is, then check the Agent units, and make
sure the light is blue.
If a specific device still isn't connected, then turn the wireless on
your device off, and then back on. If it still fails to connect, restart the
device.
My devices are connected, but I can't access the Internet – what
should I do?
Ensure the light on the Controller unit connected to the Xplore
modem is Green, if it is, then check the Agent units, and make sure
the light is blue. If this is the case, you will need to test your Internet
connection through a hard-wired connection. Using the yellow
Ethernet cable, connect one of the "LAN" ports on the Unit to your
computer. This will confirm if you have a connection to the Internet.
If you do not have an Internet connection, check that your modem
and Internet equipment are properly plugged in and connected.
What should I do if my Whole Home Wi-Fi stops working?
Please power cycle all of the Whole Home Wi-Fi Units by unplugging
the black AC power adaptor for 30 seconds, and then plugging it
back in.
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