Troubleshooting - A.O. Smith TE-35 User Manual

Troubleshooting

problem you may be experiencing. Please review this chart before calling for Customer Care
Centre.
Problems Possible Cause(s)
Inlet and outlet Fittings not tight.
Rubber washer worn-out at the
inlet.
LED display does No power supply to the heater.
not glow and no hot
water.
PCB problem.
Thermal cut-out tripped.
Step down transformer problem.
LED display glows Check water supply.
and no hot water.
Check for blockage at the inlet.
Heating element or Triac problem.
Touch buttons not Water droplets on LED display.
working.
Water pressure too low.
Touch buttons or PCB damage.
Water too hot. Set temperature is high.
Water too cold. Set temperature is low.
Inlet strainer or shower clogged.
gets reduced over
time.
Heating chamber clogged.
Solution
Replace Rubber washer at the
inlet.
Check and connect power supply
to the heater.
Call Customer Care Centre.
Call Customer Care Centre.
Call Customer Care Centre.
Turn ON water supply.
Remove blockage at the inlet.
Call Customer Care Centre.
Wipe water droplets on LED
display.
Open inlet valve completely to get
water.
Call Customer Care Centre.
Set to lower temperature.
Set to higher temperature.
Remove blockage at the inlet or
clean the shower.
Call Customer Care Centre.
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