Saeco Royal OTC Operation And Maintenance Manual
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Saeco Royal OTC Operation And Maintenance Manual

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Automatic machine for espresso coffee and hot beverages
OPERATION AND
MAINTENANCE
WARNING: Read these instructions carefully before using the machine.
EN-US

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Summary of Contents for Saeco Royal OTC

  • Page 1 Automatic machine for espresso coffee and hot beverages OPERATION AND MAINTENANCE WARNING: Read these instructions carefully before using the machine. EN-US...
  • Page 2 English MAIN PARTS Water tank lid Brew group Water tank Service door Touch control panel Hot water disp. spout Cappuccinatore compartment cover Cappuccinatore Coffee grounds drawer USB port Full drip tray float Power button Cup holder grill Chassis plug Drip tray Power cord Coffee bean hopper lid Display...
  • Page 3 English SAFETY INSTRUCTIONS Never allow water to The machine may be used come into contact by children older than 8 or with by persons with reduced electrical parts of the physical, mental or sensory machine: danger abilities or lacking sufficient short circuit! experience...
  • Page 4 English Safety of Persons Report any defects in the cord and/or plug to the service provider immediately. Ensure that children cannot Do not pass the power play with the machine cord around corners, over and/or packaging sharp edges or over hot materials.
  • Page 5 English The machine may only be The machine must only be moved service installed in places where it provider. checked qualified staff. Do not use the machine outdoors. Cleaning the machine Do not install the machine Before cleaning in a location where water machine, switch OFF (0) jets may be used.
  • Page 6 English Using Milk Store the machine in a dry place, out of the reach of Milk must be used and children. Keep it protected stored in accordance with from dust and dirt. the instructions given on the manufacturer's original Servicing packaging.

  • Page 7: Table Of Contents

    English CONTENTS INTRODUCTION TO THE MANUAL... 9.11 Using the Machine with Credits....Preamble..........9.12 Emptying the coffee grounds drawer and..drip tray..........Icons Used..........9.13 BLUETOOTH.......... INFORMATION ABOUT THE..... APPLIANCE........CLEANING AND MAINTENANCE..Information for the Maintenance Technician. 10.1 General Notes for Correct Operation..Description and Intended Use....

  • Page 8: Introduction To The Manual

    This article is marketed under the responsibility of performed. SaGa Coffee S.p.A. which guarantees the product. Saeco is a registered trademark of Koninklijke Philips Important N.V. and its use is licensed by Koninklijke Philips N.V. It is used to indicate operations that, if correctly...
  • Page 9 English Suggested solutions It is used to indicate alternative procedures which make programming and/or maintenance operations quicker. User It is used to indicate the user of the machine. Users are not allowed to perform any cleaning or maintenance operations. Supply operator It is used to indicate those operations that must be performed only by the person in charge of refilling and cleaning the machine.

  • Page 10: Information About The............. Appliance

    English INFORMATION ABOUT THE APPLIANCE Information for the Description and Intended Use Maintenance Technician This machine is automatically used to brew: The appliance must be • coffee and espresso coffee using instantly ground coffee beans; installed well-lit, • hot beverages using hot water dispensed via the dispensing spout.

  • Page 11: Appliance Identification

    English Appliance Identification The appliance is identified by the model name and serial number shown on the special plate. The plate contains the following data: • name of the Manufacturer; • marks of conformity; • model; • serial number; • year and month of manufacture; •...

  • Page 12: Technical Specifications

    English Technical Specifications Size (w x h x d) 280 x 398 x 460 mm 25 capsules approx. 10 kg Machine housing material Thermoplastic material Power Rating See the data plate Supply Voltage See the data plate Power cord length approx.

  • Page 13: Safety

    English SAFETY It is mandatory to: Preamble • check conformity of the power supply; In compliance with the regulations and directives in force, SaGa Coffee has established at its offices a • use original spare parts; technical pamphlet relative to the ROYAL appliance. •...

  • Page 14: Operator Requirements

    English case failure Maintenance technician malfunctioning, please The maintenance technician is the only person authorised service machine, start refer only to the qualified programming procedures and perform the adjustment, set up and maintenance operations. personnel of the technical Access to the internal area service.

  • Page 15: Handling And Storage

    English HANDLING AND STORAGE Storage operations The machine is packed in cardboard and expanded described in this chapter polystyrene packaging. must performed If the appliance is not immediately installed, it shall be exclusively by the service kept in a sheltered place according to the following instructions: provider or a specialised •...

  • Page 16: Installation

    English INSTALLATION Cautions operations described in this chapter The appliance cannot be must performed installed in external areas. exclusively by the service Avoid placing it in areas provider or a specialised where the temperature is technician, shall lower than 2°C or higher organise all the operating than 32°C...

  • Page 17: Unpacking And Positioning

    English supporting surface The presence of magnetic must be adequate to bear fields proximity the machine weight and electrical machines which clean. generate interference could cause the electronic Access to the machine and controls of the machine to the plug should be kept malfunction.
  • Page 18 English Cappuccinatore: allows you to dispense milk-based "Intenza +" water filter: to remove any unpleasant beverages. flavours in the water and reduce water hardness. This will improve machine use. Right-hand fitting for Cappuccinatore: it allows you to Milk circuit cleaning powder: allows a correct and connect the Cappuccinatore to the milk container on thorough cleaning of the circuit, removing all possible the right-hand side of the machine.

  • Page 19: Connection To The Electric Network

    English Connection to the Electric Make sure that the power Network cord plug easily This operation must only be reachable after installation. performed by specialised technical personnel or by the service provider. Maintenance Technician, charge of the appliance's installation, shall make sure that: •...

  • Page 20: Description Of Controls

    English DESCRIPTION OF CONTROLS Power button "Coffee" button "Espresso" button It is located in the lower left part on the rear of the "Manual Brewing" button machine. If set to the "I" position the machine turns on "Hot Water" button (electrical functions enabled).
  • Page 21 English "Cappuccino" button When this button is pressed, a cappuccino is brewed. "Latte Macchiato" button When this button is pressed, a Latte Macchiato is brewed. "Milk" button Press this button to start dispensing Frothed Milk. "Down" button Press this button to scroll down the user menu options.

  • Page 22: Supply And Start Up

    English SUPPLY AND START UP Coffee Blends The coffee bean hopper may • We recommend using fresh, non-oily be provided with different medium-ground coffee. • Use an espresso coffee blend. safety features according to • Use the special blends for espresso machines to the regulations of the country obtain a strong and aromatic coffee.

  • Page 23: Filling The Water Tank

    English Remove the tank; lift it using the inside handles. If the water tank is not inserted, check that no coffee beans fall into the tank compartment. If this happens, remove them to avoid any malfunctions. Filling the Water Tank Before using the machine for the first time, wash the water tank carefully.

  • Page 24: Measuring And Adjusting Water Hardness

    English Measuring and Adjusting Tech Menu Water Hardness Settings Statistics Exit Measuring water hardness is very important in order to correctly manage the anti-scale filter and the frequency with which the machine must be descaled. Select the "SETTINGS" option and press the "OK" Immerse the water hardness test strip in water for 1 button.

  • Page 25: Water Filter

    English Hardness Remove the water filter from the package. Set the filter in the standard position on letter B. Use the water hardness test strip (not provided). Set the "Intenza Aroma System" as specified on the filter package (see section "Measuring and Adjusting Water Hardness"). Press the "Up"...
  • Page 26 English To select the "MACHINE MENU" option, press the Select "YES" and press the "OK" button. The following "DOWN" button. screen is displayed: Settings INSERT FILTER Credits Menu FILL WATER TANK BEVERAGE SETTINGS Exit Machine Menu Put the filter into the empty tank. Press it to its limit stop.

  • Page 27: Coffee Grind Adjustment

    English Coffee Grind Adjustment pour ground and/or instant coffee into the coffee bean hopper. 7.5.1 Replacing the water filter Do not put any material Replace the water filter as other than coffee beans soon as the capacity drops into the hopper. to 0% and the filter icon The coffee grinder contains starts blinking quickly.

  • Page 28: Coffee

    English Remove the drip tray. Adjusting the "Aroma" - Amount of Ground Coffee The machine allows you to program the amount of coffee to be ground for preparing each cup of coffee. The Aroma adjusting lever must only be turned when coffee grinder stopped.

  • Page 29: Adjusting The Coffee Dispensing Spout

    English Open the service compartment door. Manually move the dispensing spout up or down to adjust its height. The recommended positions are: • When using small cups. The reference marks indicate the amount of ground coffee which has been set. You can set different amounts with the following •...

  • Page 30: Turning On/Off The Machine

    English Push the dispensing spout towards the machine interior to its limit stop, to allow the use of tall glasses or MUGS. In this case, you can just brew one product at a time. Otherwise, some product might leak out of the dispensing spout.

  • Page 31: First Use - Use After A Long Period Of

    English Upon first use, once If the machine fails its first warm-up been start-up (brewing) make 2 completed, the machine further attempts. At the primes circuit end of these 3 attempts, if performs a rinse cycle of the problem is not solved, the internal circuits.

  • Page 32: Washing The Parts Coming Into Contact With Food

    English Place a container under the hot water dispensing spout. 7.13 Using the Appliance Before using the machine, read this manual carefully and make sure users are familiar with the machine. After the machine has not been used for a certain time, it is recommended to read section "First Use - Use after a Long Period of...

  • Page 33: Programming Menu

    English PROGRAMMING MENU Button Description in This chapter contains Programming Mode instructions on how to set change Use the buttons described below to scroll the appliance menus. programming parameters of the appliance. Therefore it is necessary to carefully read it and to understand exact sequence...

  • Page 34: User Programming

    English User programming The PASSWORD will not The structure of the user menu is indicated in section be requested if set on the "Structure of the User Menu". Section "Description of Messages in the User Menu" default value (0000). It describes all options in the user menu.
  • Page 35 English forget PASSWORD, recreate it by entering a PUK code. You have to request the PUK code to the Saeco service centre, will guide through the procedure. 8.2.2 Structure of the User Menu The main options of the user menu are:...

  • Page 36: Technical Programming

    English Technical programming After this change, The structure of the programming menu is indicated in password must be entered section "Structure of the Programming Menu". section "Description Messages each time display Programming Menu" describes all the items in the programming menu. shows: 8.3.1 Access to the Technical Menu...
  • Page 37 30 minutes 60 minutes PUK code. You have to 180 minutes request the PUK code to ALARMS Coffee grounds drawer full alarm the Saeco service centre, will guide DESCALING through the procedure. QUICK CLEAN STANDARD CLEAN Exit PRE-GRINDING 8.3.2...
  • Page 38 English MENU ITEM Exit Exit Statistics Other TOTAL Espresso Espresso x2 Coffee Coffee x2 Manual Brewing AMERICAN COFFEE HOT WATER Cappuccino Latte Macchiato milk TOTAL COFFEE BEVS Exit RESETTABLE Espresso Espresso x2 Coffee Coffee x2 Manual Brewing AMERICAN COFFEE HOT WATER Cappuccino Latte Macchiato milk...
  • Page 39 English 8.3.3 Description of Messages in the Technical Menu MENU ITEM Description Settings This menu allows you to access all machine configuration parameters Credits Menu This menu allows you to activate the use of virtual credits, load them onto the machine, reset them and enable the display of the "Ready for use"...
  • Page 40 This function allows you to set or disable the password to access the User menu. NOTE: Enter the value '0000' as password to disable the password. If you forget the PASSWORD, you must start a reset procedure. Please contact Saeco (Evoca group) customer service.
  • Page 41 This function allows you to set or disable the password to access the Tech. menu. NOTE: Enter the value '0000' as password to disable the password. If you forget the PASSWORD, you must start a reset procedure. Please contact Saeco (Evoca group) customer service. Warning:...
  • Page 42 This function allows you to overwrite the current machine configuration (settings and doses), by loading another one via the USB key. NOTE: The configuration file on the key must have been previously generated by a Royal OTC and should have the .MEM extension. WRITE In this menu you can save the current machine configuration and the statistics on its use to the USB key.
  • Page 43 English MENU ITEM Description TOTAL COFFEE BEVS Total no. of coffee products dispensed. Exit This option allows the user to go back to the menu top level RESETTABLE In this section, the user can view the total number of beverages dispensed since the last time these "partial"...
  • Page 44 English 8.3.4 Password setting General Menu Temperature The PASSWORD must be set by the service provider USER PW in order to prevent access by unauthorised personnel TECH. PW who could change the machine settings and cause malfunctions. Press the "OK" button to enter. The following screen You can set two passwords to access the two different is displayed: machine menus.

  • Page 45: Operation And Use

    English OPERATION AND USE Warm-up and Rinsing The use by children older Upon start-up, the machine activates the warm-up phase. Wait until it is completed. than 8 years or by persons with reduced physical, mental or sensory abilities or with lack of experience skills allowed, provided that they are...

  • Page 46: Rinse/Self-Cleaning Cycle

    English Eco-friendly: Stand-by The cycle can be stopped by pressing the lightened The machine is designed for energy saving. The button. machine will turn off automatically if it is not used for a set period of time after the last dispensing. This period of time is set by the service provider in the technical menu.

  • Page 47: Cappuccinatore

    English Cappuccinatore To brew 2 coffees, the This chapter explains milk machine automatically Cappuccinatore to prepare a cappuccino, a Latte Macchiato or to froth milk. grinds doses correct amount of coffee. Before using Cappuccinatore, clean it thoroughly as described in Brewing two cups of coffee requires grinding...

  • Page 48: Brewing Cappuccino

    English 9.5.1 Installing the Cappuccinatore Brewing Cappuccino Insert the fitting into the Cappuccinatore. The machine can dispense cappuccino quickly and easily with the touch of a button. Danger burning! Dispensing preceded by small jets of hot water. Clean the Cappuccinatore immediately after using it to froth milk (see section "Cappuccinatore Cleaning...
  • Page 49 English Insert the Cappuccinatore into its seat until it locks To ensure better results into place. Check that it cannot be pulled out. when preparing cappuccino, use cold milk. Place the cup under the dispensing spout. Before using Cappuccinatore, clean it as Press the "Cappuccino"...

  • Page 50: Brewing Latte Macchiato

    English After using the Cappuccinatore, clean it as described in Insert the Cappuccinatore into its seat until it locks the "Cleaning the Cappuccinatore (After Each Use)" into place. Check that it cannot be pulled out. section. Remove the container and clean it if necessary. Brewing Latte Macchiato The machine can dispense Latte Macchiato quickly and easily with the touch of a button.

  • Page 51: Milk Dispensing

    English To ensure better results Clean the Cappuccinatore when preparing a Latte immediately after using it Macchiato, use cold milk. to froth milk (see section "Cappuccinatore Cleaning (After Each Use)"). We recommend using tall glasses for this type of preparation, thus properly moving the coffee dispensing spout.

  • Page 52: Dispensing Hot Water

    English We recommend using tall glasses for this type of preparation, thus properly moving the coffee dispensing spout. Before using Cappuccinatore, clean it as described in the "Cleaning When the machine is ready, press the "Milk" button to start dispensing the hot milk. the Cappuccinatore (After The machine prepares the hot milk automatically.

  • Page 53: Adjusting Brewed Products

    English Ensure the machine is ready for use before dispensing 9.10 Adjusting Brewed Products hot water. Place a container under the hot water dispensing spout. The machine allows you to adjust the product length according to your needs and to the type of cup used. Adjusting the product length can be performed by the service provider via keypad in visual mode.
  • Page 54 English Place a cup under the dispensing spout. All the necessary operating steps are shown below. Press "DOWN" button select "AMERICANO". BEVERAGE SETTINGS Latte Macchiato milk AMERICAN COFFEE Press the "OK" button to enter. AMERICAN COFFEE BEVERAGE LENGTH WATER QUANTITY Select "Espresso".
  • Page 55 English 9.11 Using the Machine with Credits The display will show: This option can be enabled or disabled by the service provider. If the coffee grounds are not removed after 5 coffee brewing cycles, the machine will stop, and the display will show: The machine is designed to manage beverage brewing by means of a credit system.
  • Page 56 English The BT makes it possible: Liquids and coffee grounds • To make selections remotely through the "Saeco Pro Up" app, also without registration. The app can be must disposed downloaded by framing the following QR code. separately, as appropriate.
  • Page 57 English event maintenance with machine turned on, before any operation disconnect the connection wiring of the Bluetooth kit.
  • Page 58 English CLEANING AND MAINTENANCE 10.1 General Notes for Correct Before performing Operation maintenance and/or cleaning operation, unplug N o n - r e m o v a b l e the power cord. components machine itself must be cleaned, when differently specified, only The Manufacturer is not by using cold or lukewarm...
  • Page 59 English 10.2 Cleaning and Scheduled 10.2.1 Maintenance Schedule Maintenance Operation to be carried out yes - Drip tray All parts requiring cleaning Emptying and cleaning the coffee grounds drawer are easily accessible, so no yes yes - Cappuccinatore quick clean Thorough Cleaning of the tools are needed.
  • Page 60 English 10.2.3 Cleaning the Water Tank 10.2.4 Cappuccinatore quick clean (After each use) Remove the lid from the water tank. Failure clean Cappuccinatore after use with milk cause proliferation bacteria which may be harmful for the user. The milk circuit must be quickly rinsed after use to always ensure...
  • Page 61 English Place a container under the Cappuccinatore spout. The Cappuccinatore light cleaning cycle can be performed any time by following the procedure below: With the machine on, press the "OK" button. Select "OK" and press the "OK" button. The machine dispenses a quantity of water sufficient to rinse the The following screen is displayed: milk circuit.
  • Page 62 10.2.5 Thorough Cleaning of the Cappuccinatore Clean all the Cappuccinatore parts thoroughly every month using the Saeco detergent. The Saeco detergent may be purchased at your local dealer or at authorised service centres. The lack of cleaning before and after each use can...
  • Page 63 English The following screen is displayed: Menu User menu Tech Menu Exit Select the "USER MENU" option and press the "OK" button. The following screen is displayed: User menu GROUP RINSING CAPP. QUICK Exit Wait for the bag content to dissolve completely and Press the "Down"...
  • Page 64 English It is advisable to remove STANDARD CLEAN the Cappuccinatore from the machine when not The bar shows the washing progress. being used, in order to Wait until the cycle stops automatically. When the cycle has been completed, the display shows: keep it clean.
  • Page 65 English Remove the chrome-plated cover from the Cappuccinatore. Remove the valve from the Cappuccinatore. Wash the parts under running water. Make sure any milk deposits/residues are removed. Remove the ring from the Cappuccinatore. After washing, reassemble the parts following the same procedure used for disassembly, but in reverse order.
  • Page 66 English Open the service door. If they do not match, proceed as described below: Ensure that the lever is in contact with the brew group base. Remove the brew group by pulling it by the handle and pressing the «PRESS» button. The brew group must be washed with lukewarm water only.
  • Page 67 The "Coffee Oil Remover" Extract the drip tray and the coffee grounds drawer. system has no descaling properties. For descaling, use the Saeco descaling solution and follow the procedure described the "Descaling" chapter. The wash cycle cannot be interrupted. Do not leave the machine unattended during this operation.
  • Page 68 English Press the "OK" button to confirm the removal of the brew group. Brew Group Clean INSERT TABLET Brew Group Clean Exit The machine completes the cycle automatically. If this option is confirmed, At the end of the cycle, cycle must after performing the rinse completed.
  • Page 69 "Brew Group into place WITHOUT pressing the "PRESS" button. Cleaning" chapter. Lubricate the brew group guides using Saeco grease only. Close the service door. Insert the coffee grounds drawer and the drip tray. 10.2.9 DESCALING Limescale is a natural part of the water used for machine operation.
  • Page 70 English REMOVE After emptying it, put the drip tray back into place. Select "OK" and press the "OK" button. The following WATER FILTER screen is displayed: Exit INSERT THE This screen will be visible Cappuccinatore ALL THE COMPONENTS only if the water filter has Exit been activated.
  • Page 71 English Rinse the water tank thoroughly and fill it with fresh Re-insert the small white filter or water filter based on drinking water up to the MAX level. Press the "OK" how you have chosen to proceed. Then, select "YES" button.
  • Page 72 English TROUBLESHOOTING 11.1 Warning signals This chapter describes all the warning messages that the machine may display to the user and the actions that can and/or must be performed by the user. Warning Signals How to reset the message The machine is switching on. Machine in Stand-by.
  • Page 73 English Warning Signals How to reset the message The credits available to dispense products have run out. All coffee-based products are disabled, and the corresponding LED lights are off. The selected operation requires milk dispensing. Insert the Cappuccinatore in the machine as specified in the manual. The selected operation requires milk dispensing.
  • Page 74 English Alarm warnings How to reset the message Insert the drip tray and the coffee grounds drawer in the machine. To make the machine ready, slightly pull the drip tray and the coffee grounds drawer out, close the service door and place the drip tray and the coffee grounds drawer back in.
  • Page 75 English 11.2 Problems - Causes - Solutions The following table indicates the possible error or alarm causes which may lead to a partial or total shutdown of the appliance. Error code Description Error 01: GRINDER_FAIL GRINDER LOCKED It indicates that there is a grinder failure. Coffee grinder broken or not working properly.
  • Page 76 English STORAGE - DISPOSAL 12.1 Location Change Should the machine be placed in a different location, it is necessary to: • disconnect the appliance from the supply network; • carry out the general cleaning of the appliance as indicated in chapter "Cleaning and Maintenance"; •...
  • Page 77 English INSTRUCTIONS FOR END OF OPERATIONAL LIFE DISPOSAL INFORMATION FOR THE USER pursuant to Art. 13 of Legislative Decree no. 151 of 25 July 2005 "And in compliance with the provisions of the RAEE Directive relative to the reduction of the use of hazardous substances in electric and electronic appliances, as well as the disposal of the waste".

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