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User Guide | Danfoss troubleshooting guide for supermarket electronics
Contents
2 | BC337731384771en-000301
1. AK-SM 800A .......................................................................................................................................................................... 3
Compressors not coming on with high suction ............................................................................................................. 3
IO Offline ...................................................................................................................................................................................... 3
Case Controller 'Mismatch' Issue .......................................................................................................................................... 3
AK-SM 800A Stuck on 'Verifying Nodes' ............................................................................................................................ 3
2. AK-SM 800 ............................................................................................................................................................................. 4
Compressors not coming on with high suction ............................................................................................................. 4
Keypad not Responsive ........................................................................................................................................................... 4
IO Offline ...................................................................................................................................................................................... 4
Database will not load via USB ............................................................................................................................................. 4
Case Controller 'Mismatch' Issue .......................................................................................................................................... 4
AK-SM 800 Stuck on 'Verifying Nodes' ............................................................................................................................... 5
Missing License .......................................................................................................................................................................... 5
Host Comm/ Host Count Error .............................................................................................................................................. 5
Slowness in AK-SM 800 ........................................................................................................................................................... 5
DNS Failure Alarm ..................................................................................................................................................................... 5
3. AK-CC 550A ........................................................................................................................................................................... 6
AKV Not Opening ...................................................................................................................................................................... 6
Incorrect Superheat .................................................................................................................................................................. 6
Pe Error (E20) ............................................................................................................................................................................... 6
S3 Error (E25) ............................................................................................................................................................................... 6
AK-CC 550A Case Controllers Offline ................................................................................................................................. 6
Mismatch Error during v2.0 Firmware Install .................................................................................................................. 7
Configuration (AK-CC 550A to AK-SM 800) ...................................................................................................................... 7
Dual Temp Setup ....................................................................................................................................................................... 7
4. AK-CC 750 .............................................................................................................................................................................. 7
Replacing AK-CC 750 ................................................................................................................................................................ 7
5. AK-XM Modules ................................................................................................................................................................... 7
AKS Temp Sensor not Reading on IO Module ................................................................................................................. 7
AK-XM 103A module not coming online .......................................................................................................................... 7
Relay will not respond to override through program .................................................................................................. 7
Sensor Readings Fluctuating ................................................................................................................................................ 7
Intermittent IO Offline Issues ................................................................................................................................................ 7
6. Storeview ............................................................................................................................................................................... 8
Unable to Connect to Site that Works in Web Browser ............................................................................................... 8
7. AK-SC 255 ............................................................................................................................................................................... 8
Battery Replacement/Low Battery Alarm ......................................................................................................................... 8
255 Alarm Dialout Issues ........................................................................................................................................................ 8
'Press 9 to Clear Database' Message ................................................................................................................................... 8
'Alarm' Flashing on 255, LED Red but no active/acknowledged alarms ................................................................ 8
IO Offline ...................................................................................................................................................................................... 8
Missing License .......................................................................................................................................................................... 8
Black Display Screen ................................................................................................................................................................. 8
White Display Screen ............................................................................................................................................................... 8
Host Comm/ Host Count Error .............................................................................................................................................. 9
8. AKC 55 ..................................................................................................................................................................................... 9
AKC 55 IO Relay Chattering ................................................................................................................................................... 9
AKC 55 Loses Program on Power Cycle ............................................................................................................................. 9
No Communication with AK2 Modules ............................................................................................................................. 9
9. AKC 164 ................................................................................................................................................................................... 9
Sensor Failure Status ................................................................................................................................................................ 9
10. AKA 65 .................................................................................................................................................................................. 9
'Invalid License' ........................................................................................................................................................................... 9
'Unable to locate compatible Win55' Error ....................................................................................................................... 9
Unable to Fully Connect to Site Remotely ....................................................................................................................... 9
Unable to Direct Connect to AK-SC 255 Locally ............................................................................................................. 9
© Danfoss | Climate Solutions | 2022.02
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