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the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales
office directory is available at
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. Please include, inside the shipping box, a description of the problem, a return shipping
addresss (must have street address, not P.O. Box), your telephone number, and if the product is out
of warranty, a payment in advance is required. Acceptable means of payment include credit card,
wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped
freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
support@multitech.com.
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-
5631 in the U.S.A., or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information
about the repair of Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our International Technical Support department at +(763)717-5863.
When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for
selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the
Internet at the following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone:
800 826-0279
Fax:
914 267-2420
Email:
info@thesupplynet.com
Internet:
http://www.thesupplynet.com
Multi-Tech Systems, Inc. MultiModem User Guide
http://www.multitech.com/PARTNERS/Channels /offices/
When calling the U.S., please direct your questions regarding repair
mtsrepair@multitech.com.
Chapter 5 – Warranty & Repairs Policies
29
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