EcoSmarte Pool System Manual page 19

ECOsmarte Customer Service Guide
Swimming Pool Systems: Common Questions
· It takes 36 to 72 consecutive running hours on ionize to get your copper to rise
· The pool will not ionize if calcium hardness is below 400, raise it to 400 at start-up
· The swimming pool will not ionize if the pool pH is above 7.3
· Make sure connectors are solid on your red/green leads and bars are clean
· CONFIRM ZERO PHOSPHATES
· Copper is below 0.4 ppm. Switch to ionize for 8 to 16 running hours, often after
lowering pH.
· pH is above 7.2. Lower to 6.8 with acid, even if pool has CO2 injection
· Backwash is only done with 6 lbs minimum rise on sand, ZEOlite or glass filters,
12 lbs pressure rise on DE.
· Do not backwash without pressure rise except GLASS at 6 weeks running.
· Do Not Adjust a 6.6 pH pool up. Start each week at 6.8.
· Let the 6.6 pool rise on its own for a week or two.
· CONFIRM ZERO PHOSPHATES
· pH is above 7.3, lower to 6.8 with acid
· Copper is above 1.0, exchange one to two feet water out, check pH.
· Do not shock pool with sodium based non-chlorine shock – use potassium
based only. GBL OXYBRITE® is a great product.
· Never use metal remover or clarifier, the pool needs two consecutive non-chlorine
shocks to remove them.
· pH has risen above 7.4, Acid Adjust to 6.8.
· Copper is below 0.4 ppm (or likely both), switch to ionize.
· Filter maintenance, brushing, vacuuming or skimmer baskets need attention.
· Add any Algaecide with the numbers 40 or 60 on the label, follow 24 hours later
with 2 lbs per 10,000 gallons non-chlorine shock, if needed.
· CONFIRM ZERO PHOSPHATES
· Copper is above 0.7 ppm, lower with water drained back two feet.
· pH is below 6.6, raise with soda ash or baking soda.
· Calcium is below 200, raise to 400.
· Customer is getting chlorine from beauty shop perm or city water.
· Wet hair before getting in the pool.
· Run copper at 0.5 ppm at this pool instead of 0.7 ppm
• pH to 6.8
• Copper to 0.7
• Calcium to 400 ppm
Copyright 2004, 2005, 2006, 2007, 2011 Ecosmarte Planet Friendly, Inc. - Richfield, MN
I CAN'T GET MY COPPER TO RISE
MY WATER IS "MURKY" or "HAZY"
MY POOL HAS GREEN WATER
MY POOL HAS ALGAE
MY DAUGHTER HAS GREEN HAIR
ALWAYS NEVER
• Use Chlorine
• Use Metal Remover
• Use Clarifier
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