QNAP SilentNAS HS-264 User Manual
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QNAP SilentNAS HS-264 User Manual

QNAP SilentNAS HS-264 User Manual

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HS-264
User Guide
Document Version: 2
29/09/2022

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Summary of Contents for QNAP SilentNAS HS-264

  • Page 1 HS-264 User Guide Document Version: 2 29/09/2022...

  • Page 2: Table Of Contents

    HS-264 User Guide Contents 1. Preface About This Guide................................3 Audience..................................3 Document Conventions.............................3 2. Product Overview About the HS-264............................... 4 Hardware Specifications............................4 Package Contents..............................6 Components................................6 Front Panel................................7 Rear Panel................................7 Drive Numbering..............................8 Safety Information..............................8 Installation Requirements............................9 Setting Up the NAS..............................
  • Page 3 Qfinder Pro................................35 QNAP ID..................................35 QTS.....................................35 8. Notices Limited Warranty..............................36 Disclaimer................................. 36 Copyright and Trademarks............................. 36 GNU Public License..............................37 CE Notice...................................44 UKCA Notice................................44 FCC Notice.................................44 VCCI Notice................................45 BSMI Notice................................45 SJ/T 11364-2006................................46...

  • Page 4: Preface

    HS-264 User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 6 Interface Buttons • Power • Reset IR sensor Note • The HS-264 supports the QNAP RM-IR004 remote control, which is sold separately. For purchasing options, see the QNAP Store. • The RM-IR004 remote control can be used with certain QTS multimedia or streaming apps including HybridDesk Station.

  • Page 7: Package Contents

    0˚C to 40˚C (32˚F to 104˚F) Relative humidity • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package Contents Item Quantity HS-264...

  • Page 8: Front Panel

    HS-264 User Guide Front Panel Note This image shows the HS-264 without the front cover attached. Component Component Drive bay 1 Drive bay latch Drive bay latch Drive bay 2 Status LED IR sensor Rear Panel Product Overview...

  • Page 9: Drive Numbering

    HS-264 User Guide Component Component Power input 2.5 Gigabit Ethernet ports (RJ45) Reset button Power button HDMI ports 2.5 Gigabit Ethernet activity LED Kensington security slot 2.5 Gigabit Ethernet speed LED USB 3.2 Gen 2 Type-A ports Drive Numbering Note This image shows the HS-264 without the front cover attached.

  • Page 10: Installation Requirements

    2. Install the drives. For details, see Drive Installation. For the list of compatible drive models, go to https://www.qnap.com/compatibility. 3. Connect the Expansion Units. Connecting USB Expansion Units 4. Connect the power cord and all applicable cables. 5. Power on the NAS.
  • Page 11 HS-264 User Guide 6. Install QTS. For details, see Installation. 7. Log on to QTS. Product Overview...

  • Page 12: Installation And Configuration

    HS-264 User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives and USB expansion units. Drive Installation The HS-264 is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Drives on 3.5-inch Trays Warning •...
  • Page 13 HS-264 User Guide 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b. Attach the screws. 5.
  • Page 14 HS-264 User Guide 6. Attach the front cover. 7. Power on the NAS. Installing 2.5-inch Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1.
  • Page 15 HS-264 User Guide 3. Remove a drive tray by simultaneously pressing the latch and pulling the tray. 4. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 16 HS-264 User Guide 5. Insert the tray into the bay. 6. Attach the front cover. Installation and Configuration...

  • Page 17: Connecting Usb Expansion Units

    Connecting USB Expansion Units The device supports USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.

  • Page 18: Qts Installation

    Go to Main Menu > Storage & Snapshots > Overview > System . c. Verify that the expansion units are listed. QTS Installation The HS-264 uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description...

  • Page 19: Installing Qts Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page. Important...
  • Page 20 The Set the date and time screen appears. 10. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 21: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to your respective region's site to download QTS: • China: https://install.qnap.com.cn...
  • Page 22 • Global: https://install.qnap.com • Scan the QR code on the NAS using a mobile device. The web page lists all the uninitialized QNAP NAS devices on the local network. 4. Find your NAS from the list and then click Initialize. Note If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the NAS.
  • Page 23 The Set the date and time screen appears. 12. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 24 HS-264 User Guide The Summary screen appears. 17. Review the settings. 18. Click Apply. A confirmation message appears. Warning Clicking Confirm deletes all data on the drive before installing QTS. 19. Click Confirm. QTS is installed. Installation and Configuration...

  • Page 25: Basic Operations

    HS-264 User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 26: Leds

    HS-264 User Guide LEDs LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host. For details on the location of the LEDs, see Components.

  • Page 27: Audio Alert

    HS-264 User Guide Audio Alert Duration Frequency Description Short beep (0.5 seconds) • The NAS is starting up. • When the reset button is pressed for 3 seconds, the NAS resets configurations. • When the reset button is pressed for 15 seconds, the NAS resets configurations and reboots.

  • Page 28: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 29: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 30: Migrating Nas Data Using Hbs 3

    HS-264 User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4.

  • Page 31: Creating A One-Way Sync Job

    HS-264 User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 32: Importing Local Users Or Group Settings To The Destination Nas

    HS-264 User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b.
  • Page 33 HS-264 User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a.

  • Page 34: Troubleshooting

    HS-264 User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 35: Support And Other Resources

    RAID Number of Disks Maximum Number of Removed Drives Recovery Support Single JBOD RAID 0 RAID 1 Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com...

  • Page 36: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 37: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 38: Gnu Public License

    HS-264 User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 39 HS-264 User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations. To “modify”...
  • Page 40 HS-264 User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you. Conveying under any other circumstances is permitted solely under the conditions stated below.
  • Page 41 HS-264 User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by a written offer, valid for at least three years and valid for as long as you offer spare parts or customer support for that product model, to give anyone who possesses the object code either (1) a copy of the Corresponding Source for all the software in...
  • Page 42 HS-264 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 43 HS-264 User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means, this is the first time you have received notice of violation of this License (for any work) from that copyright holder, and you cure the violation prior to 30 days after your receipt of the notice.
  • Page 44 HS-264 User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid. If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered...

  • Page 45: Ce Notice

    HS-264 User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 46: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 47: Sj/T 11364-2006

    HS-264 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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