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EXULUS-HD1 & EXULUS-4K1 Spatial Light Modulators
Troubleshooting
Chapter 8
Symptom
System does not start
GUI does not start
System does not output
correct pattern
If problem cannot be identified, contact Thorlabs Technical Support.
Rev I, October 18, 2022
Possible Cause
No power is supplied to the device
Power switch is off
Power cord is broken
Power adaptor is broken
USB port is not connected
USB cable is broken
HDMI-compatible connector is not
connected
HDMI-compatible cable is broken
SLM display is not shown as extended
Incorrect SLM ID setting
SLM panel failure
Chapter 8: Troubleshooting
Solution
Connect the power supply
Switch on the power
Change power cord
Contact Thorlabs Technical
Support
Connect the USB cable
Change USB cable
Connect the HDMI-compatible
cable
Change HDMI-compatible cable
Set the SLM display as
extended (Refer to Section 4.2)
Change the SLM ID
(Refer to Section 5.3.1)
Contact Thorlabs Technical
Support
Page 37
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