Supermicro SuperServer SYS-240P-TNRT User Manual page 7

Hot-plug .........................................................................................................................82
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................83
Website .............................................................................................................................83
Direct Links for the SYS-240P-TNRT System ...............................................................83
Direct Links for General Support and Information .......................................................83
7.2 Baseboard Management Controller Interface .....................................................................84
7.3 Troubleshooting Procedures .............................................................................................85
No Power ..........................................................................................................................85
No Video ...........................................................................................................................86
System Boot Failure .........................................................................................................86
Memory Errors ..................................................................................................................86
Losing the System's Setup Configuration .........................................................................86
When the System Becomes Unstable ..............................................................................86
7.4 BIOS Error Beep (POST) Codes .......................................................................................88
Additional BIOS POST Codes ..........................................................................................88
7.5 Crash Dump Using BMC .....................................................................................................89
7.6 UEFI BIOS Recovery .........................................................................................................90
Overview ...........................................................................................................................90
Recovering the UEFI BIOS Image ....................................................................................90
Recovering the Main BIOS Block with a USB Device ......................................................90
7.7 CMOS Clear .......................................................................................................................95
7.8 Where to Get Replacement Components ..........................................................................96
7.9 Reporting an Issue .............................................................................................................96
Technical Support Procedures ..........................................................................................96
Returning Merchandise for Service ...................................................................................96
Vendor Support Filing System ..........................................................................................97
7.10 Feedback ...........................................................................................................................97
7.11 Contacting Supermicro .......................................................................................................98
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
Appendix C BSMI Chinese Safety Warnings
7
Preface