Request Remote Help - Launch X-431 Turbo III User Manual

5 Remote tab
1. If you cannot fix a touch vehicle problem and want to seek a trusted second
opinion or additional expertise from other technicians, refer to Chapter 5.3.1.
2. If you can provide the professional repair help, refer to Chapter 5.3.2.
Whatever you request remote help or provide remote help, the partner must be
the users who have registered their Launch's diagnostic tools. They may be the
following:
 Workshop
 Technician
 golo users
The display tablet is allowed to launch remote diagnosis with other diagnostic
tools (including but not limited to the X-431 Turbo III) of Launch family, which are
equipped with this module.

5.3.1 Request remote help

*Note: Before performing this operation, please make sure the following are met:
 Turn on the vehicle power supply.
 The tablet should be properly connected to the vehicle's DLC and a successful
communication is required.
 In process of remote diagnosis, please note the following things:
 You are not suggested to execute any actions.
 The partner is not allowed to save any diagnostic reports or records on your
tablet.
 Once you received the report from the partner, tap "View Report" to view details.
default.
There are two modules available for remote operation.
1. Request remote help: If you need support, just use
this option to invite a technician to perform a remote
control on your tool.
2. Remote help: Request to control the partner's device
remotely to help him diagnose the vehicle.
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