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Prepared by:
E. de Jonge
P
URPOSE
Use this document to troubleshoot the Matrix Ultra V2 Strength Intelligent Training Console (ITC). The
intended users are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but
distribution is free.
There is no standardized Master Error Code List for ITC equipment.
Instructions for any task directed here can be found in the ITC Service Manual or specified reference.
Read and understand the
proceeding further.
T
C
ABLE OF
ONTENTS
1.
Software Updates & USB
2.
Power Issues
3.
Freezing/Stalling
4.
Displays
5.
Touch Response / Touch Screen Calibration
6.
Errors (Other than ECL errors)
7.
ErP (Sleep Mode)
8.
Internet Connection & Wi-Fi
9.
RFID & Bluetooth
10.
Weight Calibration
11.
Connected Solutions
12.
Other
•
My issue isn't found here
1/16 | Revision:
| Revision Date:
Troubleshooting Guide:
2018-Present Ultra V2 Intelligent Training Console
Date Prepared:
11/13/19
General Troubleshooting
(T
C)
O
| Revised by:
Models Affected:
All G7 Ultra V2 strength equipment
with ITC console (AS1861)
and
Using this Guide
sections before
Matrix ITC
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Table of Contents
Related Manuals for Matrix G7 Ultra V2
Summary of Contents for Matrix G7 Ultra V2
- Page 1 All G7 Ultra V2 strength equipment with ITC console (AS1861) URPOSE Use this document to troubleshoot the Matrix Ultra V2 Strength Intelligent Training Console (ITC). The intended users are Matrix (Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is free.
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Page 2: General Troubleshooting
After each corrective action is taken, re-evaluate if the failure has been resolved. Some indications have a straightforward order of attempts, and not all steps are always necessary if a lower-level fix resolves the issue. 2/16 | Revision: | Revision Date: | Revised by: Matrix ITC... -
Page 3: Additional Information
Power failure. • First Time Setup is initiated by press & holding the “MATRIX” logo, then touching the “First Time Setup” button from the menu that appears. Ensure Facility ID is entered correctly, DAPI Environment is set to Production, Equipment Type is selected correctly, Serial Numbers are recorded correctly, and connection to the internet is established. -
Page 4: Power Issues
If the console appears to work as expected with nothing else connected, failure is likely with one of the parts connected to it. 4/16 | Revision: | Revision Date: | Revised by: Matrix ITC... - Page 5 Touch Input/Display modules cannot be ordered separately from the UCB at this time. • First Time Setup is initiated by press & holding the “MATRIX” logo, then touching the “First Time Setup” button from the menu that appears. Ensure Facility ID is entered correctly, DAPI Environment is set to Production, Equipment Type is selected correctly, Serial Numbers are recorded correctly, and connection to the internet is established.
- Page 6 If possible, check that both ends of the LVDS and backlight cables are secure in their sockets and undamaged. • Display/Touch Input modules are cannot be ordered separately from the UCB at this time. 6/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
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Page 7: Screen Calibration
For further instructions on loosening screws, see Bulletin NB-1907018 • To perform touch screen calibration: Press & hold “MATRIX” logo on the home screen for ~3 seconds Touch 3 0 0 1 ENTER In MES mode, navigate to “Hardware” tab and press “Calibrate Touch Screen”... - Page 8 (pins 1&2 – 7&8). If the data (pins 3 &6) fail on the CC to the UCB, errors can result. Swapping the cables may restore function and can be a permanent fix. Alternatively, order new Console Cable. 8/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
- Page 9 ErP failures is expected ongoing. Additional Information • ErP hasn’t been thoroughly tested at JHT-NA. Unknown if any failures are related to it – be mindful if your application requires it. 9/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
- Page 10 Internet issues are difficult, because we can’t be responsible for the internet at customer sites. Failures are frequently with the network, and not related to our equipment. • ITC is not programmed to automatically connect to the npwireless network. 10/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
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Page 11: Service Bulletin
RFID boards manufactured before May 2019 have not been reworked. Reference NB-1907012. • Bluetooth heart rate monitors are the only devices that can be connected to a console. No other devices will connect to the console. 11/16 | Revision: | Revision Date: | Revised by: Matrix ITC... -
Page 12: Weight Calibration
The reps are done gently and as far as possible but without hitting the travel limits Nobody else is touching the machine The machine is installed level and stable on the floor of the facility 12/16 | Revision: | Revision Date: | Revised by: Matrix ITC... - Page 13 • First Time Setup is initiated by press & holding the “MATRIX” logo, then touching the “First Time Setup” button from the menu that appears. Ensure Facility ID is entered correctly, DAPI Environment is set to Production, Equipment Type is selected correctly, Serial Numbers are recorded correctly, and connection to the internet is established.
- Page 14 If you cannot find a resolution to your observed or reported failure in this document, you may have discovered a new failure! What to do in this situation is under development. 14/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
- Page 15 3 x 4.5 lbs. (Labeled as 5.0 lbs.) Plates are labeled as 20 lbs CALF EXTENSION X= 19 x 10 lbs + headplate 3 x 2.5 lbs. (Labeled as 5.0 lbs.) Force is doubled at user 15/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
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Page 16: Change Log
HANGELOG Rev# Date Author Changes 11/13/19 E.de Jonge Document created. J.Sleppy 16/16 | Revision: | Revision Date: | Revised by: Matrix ITC...
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