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TROUBLESHOOTING
If these solutions do not solve the problem, contact an authorised service centre.
Problem
Possible cause
The battery charge is low.
The charger is connected to the product.
The product does not
start.
The start key is not installed or is in the OFF
position.
Poor battery cable connections
The start key is not installed or is in the OFF
position.
The joystick is not pulled up.
The joystick is in the neutral position.
The product does not
move.
The brake is pressed and/or the parking
brake is engaged.
The charger is connected to the product.
The operator is not fully seated.
The tyre pressure is uneven.
The mower deck is not level.
The product is cutting
The blade is worn, bent, loose, or dull.
grass unevenly.
There is buildup of debris under the product.
The mowing speed is too fast.
There are wet grass clippings sticking to the
underside of the deck.
The grass is too high.
The product is not
mulching properly.
The blade is worn, bent, loose, or dull.
The mowing speed is too fast.
The blade is unbalanced, loose, or
excessively or unevenly worn.
The product is
vibrating at a higher
The motor shaft is bent.
speed.
Solution
Charge the battery.
Disconnect the charger from product.
Insert the start key, and turn it to the ON position.
Check and clean all the battery connections.
Insert the start key, and turn to the ON position.
Pull up the joystick.
Move the joystick in the preferred direction (forward or reverse).
Release the brake pedal and the parking brake, then set the
joystick in the neutral position to reset the product.
Disconnect the charger from the product.
Sit down fully on the seat, return the joystick to the neutral
position, and try again.
Check the tyre pressure in all four tyres.
Perform cutting deck level adjustment.
Replace the blade.
Clean the underside of the mower deck.
Mow at a slower speed.
Wait until the grass dries before mowing.
Mow once at a high cutting height, then mow again at the
preferred height.
Replace the blade.
Mow at a slower speed.
Replace the blade.
Turn off the product, and remove the start key. Inspect the product
for damage. Have the product serviced by an authorised service
centre before restarting.
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