Panduit smartzone 5-10KVA User Manual
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Panduit smartzone 5-10KVA User Manual

Panduit smartzone 5-10KVA User Manual

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User Manual V3.2
Uninterruptible Power Supply
5-10
VA (S
K
10-20
P
)
INGLE
HASE
VA (3-P
)
K
HASE

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Summary of Contents for Panduit smartzone 5-10KVA

  • Page 1 User Manual V3.2 Uninterruptible Power Supply 5-10 VA (S INGLE HASE 10-20 VA (3-P HASE...

  • Page 2: Table Of Contents

    Contents Section 1 – System Overview ..................3 Key Features ......................4 Basic Operations ....................5 UPS Overview ....................5 UPS Working Modes ..................5 UPS States ......................9 System Configuration Modes ................12 UPS Physical Features and Accessories............... 15 Physical Features .................... 15 UPS Accessories ..................... 24 Section 2 –...
  • Page 3 Setup Pages ....................51 Maintenance Pages ..................70 Common Pages ....................75 About Pages ....................79 Appendix A1: 5 to 10kVA Fault Codes & Alert LEDs..........82 Appendix A2: 10 to 20kVA Fault Codes & Alert LEDs ..........89 Appendix B: Troubleshooting ................... 97 Appendix C: State Transitions Based on External Events .........

  • Page 4: Section 1 - System Overview

    Section 1 – System Overview These Panduit SmartZone™ UPS units are true on-line double conversion systems that deliver highly efficient and reliable power protection for your computer, IT, communications, and automatic equipment. These units have high electrical performance, intelligent monitoring, and network functionality to properly monitor and condition the world’s power anomalies (power failures, power sags, power surges,...

  • Page 5: Key Features

    Key Features • Integrated data center solution – These UPS units integrate with multiple External Battery Packs (EBP), offering an excellent choice for data center deployment. • Easy to Maintain – All UPS units support hot swappable battery cartridges. • Easy to Maintain –...

  • Page 6: Basic Operations

    Basic Operations The basic operations of a double conversion UPS are explained through the high-level generic block diagram in Figure 1. The generic diagram is only used for simple high- level explanation of the UPS working modes and operating states. This block diagram is not the actual block diagram of the UPS units.
  • Page 7 manually configured into the UPS at setup time. The selected mode will become the Default state of the UPS until the working mode is manually changed. Normal Mode Normal mode (on-line double conversion) is the default working mode of these UPS units.
  • Page 8 ECO Mode When the UPS is in Normal mode and the power requirements for the load are not critical and the input source is stable (no power anomalies), the UPS may be set to Energy Savings (ECO) mode to increase the efficiency of the power supplied through the UPS.
  • Page 9 Note: This unit does have short-circuit protection but only when power is being provided to the load through the inverter. If the unit is in ECO mode or in the bypass state when a short-circuit occurs on the output of the UPS, the UPS unit may be damaged. Convert Frequency (CF) Mode The UPS may be set to Convert Frequency (CF) mode to increase the allowable input frequency range of the UPS while maintaining the desired output frequency.

  • Page 10: Ups States

    frequency range with no derating. Note: The Generator mode is saved on the 5-10kVA UPS units; when the 5-10kVA UPS unit is powered OFF and restarted, the unit will restart in Generator mode. While the UPS is operating in Generator mode, if the input power is lost or has any other anomalies that are outside of the operating range of the UPS, •...
  • Page 11 If an internal or external event occurs while operating in the normal state, the UPS will automatically transition to battery, bypass, fault, or battery test state depending on the event. ECO State The UPS will go into the ECO state when the UPS is set to ECO Mode at setup time. If the UPS is set for ECO Mode, the ECO state is the default state where the UPS will return to after the internal or external event has been cleared or the forced state has expired.
  • Page 12 when an internal or an external output event occurs (depending on the event). The UPS may also be set to the Bypass state by turning OFF the invertor, but the input voltage and frequency must be within the specified upper and lower limits of the bypass as specified during the UPS setup.

  • Page 13: System Configuration Modes

    seconds. The frequency of the test is user selectable. For the 5-20kVA UPS units, the battery test may be automated through the network card or scheduled through the Maintenance Menu on the UPS Display. Note: If automatic battery testing is setup through the Network Card, then automatic battery testing should be disabled through the Maintenance Menu on the UPS Display.
  • Page 14 Figure 2: Parallel System Power/Control Connections Parallel Mode System Restrictions To ensure that all UPS units in the Parallel mode system configuration are equally utilized and comply with relevant wiring rules, the following restrictions must be met: • All UPS units must be of the same rating. •...
  • Page 15 • With the outputs disconnected, power ON all UPS units. On the first unit, set the System Configuration mode to Parallel, set the working mode to Normal, and set the Parallel ID to 1. Then set the number of parallel UPS units (Parallel Basic Units) to the number of units that will be in the system (2-4).

  • Page 16: Ups Physical Features And Accessories

    UPS Physical Features and Accessories The following sections provide an overview of the human and electrical interfaces on the UPS unit. All UPS units are rack mountable with a display on the front side of the unit. Physical Features UPS Front Panel The UPS Front Panel for all 5-10kVA 1-Phase and 10-20kVA 3-Phase Models are the same.
  • Page 17 Power ON Button The UPS has a single push button switch to the right of the display. This push button switch is used to cold start the UPS. UPS Rear Panel The rear panel varies based on the UPS unit model. Refer to the UPS Physical Feature call out tables and the Model specific figures in the section for details.
  • Page 18 port is used for UPS core Firmware Updates. USB Coms Port (USB) All units include a USB serial communications port. This communication port is reserved for “Future Use”. Input Power Cord (INPUT) Each UPS Model may have a unique power input connector, labeled INPUT. Refer to the corresponding Product Specification Sheet for detailed definition.
  • Page 19 port on the MBS unit when the MBS unit is present in the system. Note: The MBS is not supported in a Parallel mode system. Parallel Ports (PARALLEL 1, PARALLEL 2) All 10-20kVA 3-Phase UPS units have two (DB15) parallel port connections (one male and one female).
  • Page 20 is assumed that all EBP units connected to the same system are in the same environmental conditions. If this cable is not connected, an alarm will be triggered. SMARTZONE UPS USER MANUAL...
  • Page 21 U05N11V / U05S11V The 5kVA North American (NA) UPS unit has a permanently connected input power cord with an L6-30 plug. This unit has two groups of outlets. Group 1 (2x L6-30R) outlets are the main outlets. These outlets are not switchable and should contain the critical loads.
  • Page 22 U06N11V / U06S11V /U10N11V / U10S11V The 6 and 10kVA NA UPS units have a terminal block for a hardwire connection on the input of the UPS. These units have two groups of outputs. Group 1 (hardwire connection) is the main non-switchable output. This output should contain the critical loads.
  • Page 23 U06N12V / U06S12V / U10N12V / U10S12V The 6 and 10kVA EU UPS units have a terminal block for a hardwire connection on the input of the UPS. These units have three groups of outputs. Group 1 (hardwire connection) is the main non-switchable output. This output should contain the critical loads.
  • Page 24 U10N32V / U10S32V / U15N32V / U15S32V / U20N32V / U20S32V The 10 - 20kVA EU 3-phase UPS units have two groups of terminal blocks for a hardwire connection on the input of the UPS - one group for main input and the other group for bypass input.

  • Page 25: Ups Accessories

    The battery cartridge sets for the EBP units contain either three or four cartridges that make up the appropriate voltage for the specific EBP unit. Panduit recommends changing all the battery cartridges in a system at the same time. Do not mix new battery cartridges with old battery cartridges in the system.
  • Page 26 system. The following table provides the battery cartridge set part numbers that must be used with the specific EBP part numbers. EBP Unit SKU Battery Cartridge Set SKU UVP240 UVD240 UVP480 UVD480 Maintenance Bypass Switch (UMB20K) The Maintenance Bypass Switch is an optional 3 RU unit that allows the 3-phase UPS unit to be removed from the system without powering down the load.
  • Page 27 Connect the ethernet port on the Network card to an ethernet switch or router using a standard Cat 5E or Cat 6 ethernet patch cord. Sensor Connection Connect the supports Panduit environmental sensors and/or sensor hub with the cables provided in the sensor installation kit. MAC ID Label The MAC ID of the wired ethernet port is listed on the label on the faceplate of the Network card.
  • Page 28 Status LEDs The red status LED turns on automatically as soon as power is applied. After the Network card initializes, the firmware in the Network card takes control of these LEDs. In general, the green LED indicates power to the Network card and the red LED indicates a fault or initialization of the Network card.
  • Page 29 Relay Card (URC005) The intelligent slot on the UPS unit may accept either the Relay card or the Network card, not both. The Relay card is not supported in the 3-phase UPS units since these units have built-in dry contact points. Follow the steps in the Network Card (UNCP01) section to install or remove the Relay card from the UPS unit.
  • Page 30 The relay card contains eleven dry contact outputs plus a common lead. The outputs are factory programmed according to the functions listed in the table above. The relay card must be removed from the UPS intelligent slot to access the screws for connecting the remote monitoring devices.

  • Page 31: Section 2 - Front Panel Display

    Section 2 – Front Panel Display The front panel display contains four color icon LEDs, a 3.5-inch color touch screen display, and a power ON button. Figure 11: Front Panel Display (screen) 1. Status LEDs (from top to bottom: Alarm, Bypass, Battery, Normal) 2.

  • Page 32: Turning On/Off The Ups

    Turning ON/OFF the UPS Starting the UPS on Main Input Power: CAUTION! MAKE SURE THE INPUT SOURCE IS NOT ENERGIZED! CAUTION! MAKE SURE GROUNDING IS PROPERLY CONNECTED! 1. Connect the input of the UPS to a known good source. 2. Make the appropriate connections (for both the Main and Bypass if applicable) to a known good source.

  • Page 33: Switching The 3-Phase Ups To The Maintenance Bypass State (With The Optional Maintenance Bypass Switch Unit - Mbs)

    Note: Output short circuit protection is not supported in the internal Bypass state. A short circuit on the output at this time could damage the UPS. Switching the 3-Phase UPS to the Maintenance Bypass state (with the optional Maintenance Bypass Switch Unit - MBS): 1.

  • Page 34: Shutting Down The Ups

    8. The rectifier will start operating normally after 30 seconds. If the inverter is working normally, the system will automatically switch from internal Bypass state to Normal state. Shutting Down the UPS CAUTION! This procedure should be followed to completely shut down the UPS and the Load.

  • Page 35: Display Operations

    Display Operations The display has several pages. There is a menu structure to access all the pages through the front panel display. This section describes the details of each page. Menu Structure 5-10kVA Single-Phase UPS Menu Structure Figure 12: 5-10kVA Single-phase UPS Menu Structure SMARTZONE UPS USER MANUAL...
  • Page 36 10-20kVA 3-Phase UPS Menu Structure Figure 13: 10 – 20kVA 3-Phase UPS Menu Structure SMARTZONE UPS USER MANUAL...

  • Page 37: Display Icons

    Display Icons Number Icon Description Status Icon: When pressed, goes to the Status Menu page. Alarm Icon: When pressed, goes to the Alarm/Current/Warning/Event page. Warning Icon: When pressed, goes to the Alarm/Current/Warning/Event page. Event Icon: When pressed, goes to the Alarm/Current/Warning/Event page.
  • Page 38 Number Icon Description AC Output Icon: Output circuitry will turn green on the home page when providing power to the load. When pressed, goes to the Output Status page. Load Icon: The approximate load capacity percentage is indicated by the number of load bar sections illuminated. Each bar represents 25% of the load capacity.

  • Page 39: Initialization Page

    Number Icon Description Alarm Menu Page Icon: When pressed, goes to the Alarm Menu page. Setting Menu Page Icon: When pressed, goes to the Setting Menu page. Maitenance Menu Page Icon: When pressed, goes to the Maintenance Menu page. Common Menu Page Icon: When pressed, goes to the Common Menu page.

  • Page 40: Home Pages

    Home Pages After initialization is complete, the screen automatically transitions to the home page. Home Page The home page contains all the key information that the user needs for a quick view of the operating status of the UPS system. Figure 15: 5-10kVA Home Page (EU Single-Phase UPS) Figure 16: 10-20kVA Home Page (3-Phase UPS) The dark blue banner along the top of the page provides the KVA of the unit, the system...
  • Page 41 the user to transition to other pages. Pressing the three horizontal bars takes the user to a Status Menu page. Refer to the Status Menu Pagesection below. For a functioning UPS unit, the Main State will be replaced with the current operating state of the UPS. Pressing on the Login location allows the user to login into the UPS with specific credentials that were previously entered into the system.

  • Page 42: Status Pages

    Status Pages Status Menu Page This is a menu page for the status pages. Figure 18: Status Menu Page (3-Phase UPS) The dark blue band along the bottom of the page provides quick links to the Home page (magnifying glass), Status Menu page (right/left arrows), Alarm Menu page (bell), Settings Menu page (gear wheel), Maintenance Menu page (hand tools), Common Menu page (hand touch point), or the About page (question mark sheet).
  • Page 43 For the single-phase UPS units this is called the Input page. This page provides only one measurement for the input Voltage, the input Current and the input Frequency. Press the up and over arrow to return to the previous page, the Status Menu page, or Home Page depending on operations used to get to this page (through the Status Menu page or through the Home page).
  • Page 44 Figure 21: Output Status Page 1 (3-Phase UPS) For the single-phase UPS units, there is only one measurement for the output Voltage, the output Current, and the output Frequency. Press the down arrow to go to the next output page. Press the up and over arrow to return to the previous page, the Status Menu page, or Home Page depending on operations used to get to this page.
  • Page 45 operations used to get to this page. Status Information Page These one to three pages provide the status of various miscellaneous points internal in the UPS. 5-10kVA Single-phase UPS Units The 5-10kVA single-phase UPS units have a single Status Info page. Figure 23: Status Information Page (Single-Phase UPS) This page contains the measured positive and negative bus voltage internal in the UPS and the measured ambient temperature at the input of the UPS.
  • Page 46 Figure 24: Status Information Page 1 (3-Phase UPS) This page contains the status of the Output Breaker in the MBS unit. This breaker is sensed through the OUTPUT sensor port on the back of the UPS. This page also contain the Master/Slave status automatically assigned to this UPS unit (when in the Parallel mode system configuration).
  • Page 47 Figure 25: Status Information Page 2 (3-Phase UPS) The second page contains the status of the three dry contact points (battery switch, input switch, and bypass switch). Press the down arrow to go to the next Status Information page. Press the up arrow to go to the previous Status Information page.
  • Page 48 of the UPS (where the air enters the UPS from the cold aisle). The Ambient Temperature is measured with a temperature sensor and is displayed on this page. Press the up arrow to go to the previous Status Information page. Press the up and over arrow to return to the Status Menu page.

  • Page 49: Alarm Pages

    Figure 28: Battery Status Page 2 The second page contains the status of the Battery capacity as a percentage of the maximum capacity and the battery backup time in minutes. Press the up arrow to go to the previous Battery Status page. Press the up and over arrow to return to the previous page, the Status Menu page, or Home Page depending on operations used to get to this page Alarm Pages...
  • Page 50 page, or configure the audio alarms on the UPS. Current Alarm Page This page provides the list of the critical and warning alerts that are currently active in the system. Figure 30: Current Alarm Page The most recent alert is at the top of the list. Alerts are identified by the red critical alarm icons and by yellow warning alarm icons.
  • Page 51 Figure 31: History Page The most recent alert/event is at the top of the log. Alerts are identified by the red critical alarm icon or by the yellow warning alarm icon and events are identified by the blue event icon. Each entry also includes a short description, the location where the alert/event occurred, and a date/time stamp when it occurred.

  • Page 52: Setup Pages

    When the audio is unmuted, this location will have a green speaker icon as shown in Figure 29. When the audio is muted, this location will have a red speaker icon as shown in the figure above. Setup Pages Setup Menu Page The Setup Menu is two layers deep.
  • Page 53 Figure 34: Basic Setup Menu Page Press the up and over arrow to return to the Setup Menu page. Language Setup Page This page allows the user to set the language to be shown on the display. Figure 35: Language Setup Page Press the left and right arrows on the Language line to scroll through the available language options supported on the UPS.
  • Page 54 Figure 36: Password Setup Page This page has three password entry boxes for entering the current password and then entering the new password twice. The default password is “123456”. Panduit recommends changing this password as soon as possible for security reasons.
  • Page 55 Note: The password format is six numbers. The user must enter the appropriate information into all three password entry boxes and save the configuration for the new password to take effect. Under the password entry boxes are left and right arrows on the “Password Lock Time” line.
  • Page 56 Press the up and over arrow to return to the Basic Setting Menu page. Date and Time Setup Page This page allows the user to set the date and time in the UPS. Figure 39: Date and Time Setup Page To change the date, press on the date field in the date line and enter the Year, Month, and Day in the following format: YYYY-MM-DD.
  • Page 57 Password Entry Page This is the Password Entry page that appears when attempting to access the Advanced Setup pages. Figure 40: Password Entry Page Pressing on the password entry box transitions the display to the Password Keyboard page. Password Keyboard Page This is the Password Keyboard page that allow the user to enter the appropriate password.
  • Page 58 display to the Password Entry page. The password entry box will have six “Stars” and a “Login” button will appear under the box. Pressing on the “Login” button, logs the user into the UPS and transitions the display to the Advanced Setting Menu page. Figure 42: Advanced Setting Menu Page (3-Phase UPS) Once logged in, the Login location in the light blue banner along the top of the page transitions from “Login”...
  • Page 59 Figure 43: System Setup Page (3-Phase UPS) Press the left or right arrows on the Working Mode line to select Normal, Energy Saving (ECO), Convert Frequency (CF), or Generator (Gen) working mode, default is Normal. The 3-Phase UPS units do not have a Gen working mode option. Refer to the UPS Modes in Section 1 above for an explanation on all the working modes.
  • Page 60 Figure 44: Parallel Mode System Setup Page (3-Phase UPS) Refer to the Parallel Mode subsection in Section 1 above for the proper steps to connect and configure a parallel mode system. Press the left or right arrow on the Parallel ID line to select a number from 1 to 4 for the parallel ID number of that UPS.
  • Page 61 Figure 45: Output Setup Page (3-Phase UPS) Press the left or right arrow on the Output Frequency (Hz) line to select 50 or 60Hz as the desired output frequency of the UPS. The default depends on the UPS SKU. EU UPS units are defaulted to 50Hz, and NA UPS units are defaulted to 60Hz.
  • Page 62 Figure 46: Battery Setup Page 1 (Single-Phase UPS) Press the left or right arrow on the Battery Group line to select 1 to 5 for the number of EBP units connected to the UPS. The default value is 1 EBP. Press the left or right arrow on the No Battery Warning line to enable or disable the no battery warning.
  • Page 63 (1.75V, 1.84V, or 1.92V) at which Outlet Group 2 will automatically turn OFF. The default is 1.75V, which is the same voltage that the Group 1 outlets will turn OFF when running in battery mode. A higher cell voltage will turn OFF the outlet group sooner and allow longer runtime on the critical loads that may be connected to Outlet Group 1.
  • Page 64 not reflect the date that the battery was last fully charged. The user should change this date to the UPS install date at completion of installation. The system is programmed to alert 1095 days (3 years) after the set installed Date. The user may adjust the replacement notification and alarm by reducing the 1095 days by the number of days specified in the next two fields.
  • Page 65 By default, this feature is disabled (set to 0 months) on a new system with new batteries. Panduit recommends enabling this feature 6 months after the battery has been installed. Select the appropriate number for this value (1-24) based on the Cell Float Voltage setting.
  • Page 66 2.20 to 2.29 V/cell in increments of 0.01V. The default value is 2.25 V/cell. A higher cell float voltage will keep the batteries at a higher capacity but will have more impact on the battery life. Press the left/right arrows in the “Cell Boost Volt (V/Cell)” line to adjust the battery cell boost voltage from 2.30 to 2.40 V/cell, the default value is 2.35 V/cell.
  • Page 67 system. Note: This feature is only supported in a parallel mode system. After making all the necessary changes on this page, press the “Save Config” button to save the changes. Press the down arrow to go to the next battery setup page. Press the up arrow to go to the previous battery setup page.
  • Page 68 changed, the warning will alert at 1095 – 372 = 723 days after the installation date. This warning is intended to allow the user to order replacement battery cartridges and replace the cartridges before the replacement alarm is triggered. The user should change this interval based on their company policies for replacing VLRA batteries.
  • Page 69 Press the left or right arrow on the “Bypass Volt Protect Upper Limit” line to adjust the upper voltage limit from 5% to 25% with a default of +15% on 1-Phase UPS units, and adjust the upper voltage limit from 10% to 20% with a default of +15% on the 3-Phase UPS units.
  • Page 70 Press the left or right arrow on the “IN 02” line to select the meaning of the second input dry contact (between IN pins 3 and 4 on the back of the UPS). The default is Close. Press the left or right arrow on the “IN 03” line to select the meaning of the third input dry contact (between IN pins 5 and 6 on the back of the UPS).

  • Page 71: Maintenance Pages

    the “OUT 02” line to select the meaning of the second output dry contact (between OUT pins 3 and 4 on the back of the UPS). The default is Close. Pressing on the button field next to the “OUT 3” contact toggles the sense of this output contact between “Normally Open”...
  • Page 72 Press the touch correction button to align the touch screen to the touch point on the screen. Battery Self-Check Setup Page This is the setup for the Automatic Self-Check. The top spot in the list contains the current setting of the Automatic Self-Check. Figure 56: Battery Self-Check Setup Page 1 Press one of the desired self-check modes in the list (which will automatically transition the screen to that setup page) to disable the default Automatic Self-Check state.
  • Page 73 Figure 57: Auto Self-Check Disable Setup Page Press the “Save Config” button to disable the Automatic Self-Check through the UPS. Press the up and over arrow to return to the Battery Self-Check Setup page. Note: Upon returning to this page, the “Automatic Self-Check Mode” line will have “Disable” in the field on the top of the list.
  • Page 74 the month when the self-check battery test should be run. Press the number in front of the “Hour” to select the hour in that day when the self- check battery test should be run. Note: This field is based on a 24-hour clock. Press the number in front of the “Min”...
  • Page 75 (Sunday – Saturday) that the self-check test should be run. Press the number in front of the “Hour” to select the hour in that day when the self- check test should be run. Note: This field is based on a 24-hour clock. Press the number in front of the “Min”...

  • Page 76: Common Pages

    days between each automatic self-check test. The default is 30 days. The test time is defaulted to 10 seconds and cannot be changed. Note: If Battery Self-Check is enabled in the WebUI through the network card, automatic self- checking in the UPS should be disabled, or undesired double checking will be performed automatically.
  • Page 77 Figure 61: Common Menu Page (Single-Phase UPS) From this page, the user may access the outlet group control page, the inverter control page, or the manual battery test page on the single-phase UPS unit. 3-Phase Common Menu Page This is the common menu page for the 10-20kVA 3-phase UPS units. Figure 62: Common Menu Page (3-Phase UPS) From this page, the user may access the inverter control page, the manual battery test page, or the fault clear page on the 3-phase UPS unit.
  • Page 78 battery backup). Outlet groups 2 and 3 are controllable on the single-phase UPS units. The outlet groups are identified on the back of the UPS unit. Figure 63: Outlet Group Control Page (6-10kVA EU UPS unit) This page allows the user to turn ON and OFF each controllable outlet group. The EU Single-Phase UPS units have two controllable outlet groups (Outlet Group 2 and outlet Group 3).
  • Page 79 Figure 64: Inverter Control Page Pressing on the “ON” button turns the inverter circuit in the UPS unit(s) ON. Pressing the “OFF” button turns the inverter circuit in the UPS unit(s) OFF. When the inverter is turned OFF, the UPS unit(s) will then transition to the Bypass state, assuming the Bypass state has not been previously disabled or the input is not out of the bypass range (setup earlier in the Advanced Setup section).

  • Page 80: About Pages

    the “Stop Self-Check” button will immediately stop the battery test. Note: The UPS will run on battery while the battery test is in process. The total battery test duration is 10 seconds. Press the up and over arrow to return to the Common Menu page. Fault Clear Page (10-20kVA 3-phase UPS only) Press the Fault Clear button on the Common Menu page to manually clear certain UPS faults.
  • Page 81 About Menu Page This page provides the UPS SKU (Part) Number, the UPS Serial Number, the Manufacture Date, and a link to the UPS Firmware Version pages. Figure 67: About Menu Page (3-Phase 10kVA UPS) Press the “Firmware Version” button at the bottom of the page to transition to the UPS Firmware Version page.
  • Page 82 The single-phase UPS units have LCD, Monitor, and Control firmware modules. Each firmware module could be at a different version number. Press the up and over arrow to go to the About Menu page. 10-20kVA 3-phase UPS Units The 10-20kVA 3-phase UPS units have four firmware modules. Figure 69: UPS Firmware Version Page (3-Phase UPS) The 3-phase UPS units have LCD, Monitoring, Rectifier Control, and Inverter Control firmware modules.

  • Page 83: Appendix A1: 5 To 10Kva Fault Codes & Alert Leds

    Yellow for Warning Alarms or Red for Critical Alarms. These may be subject to change based on the core FW version loaded in the UPS. If the Fault Code cannot be cleared, then contact Panduit Customer Technical Support techsupport@panduit.com techsupportemea@panduit.com...
  • Page 84 Fault Fault Action to Take Fault Description Buzzer Code Type +DC Bus Under Voltage Red Alert Reboot the UPS unit Critical Continuous (output off) -DC Bus Under Voltage Red Alert Reboot the UPS unit Critical Continuous (output off) Red Alert Reboot the UPS unit DC Bus Delta (line) Critical...
  • Page 85 Fault Fault Action to Take Fault Description Buzzer Code Type Inverter Input Over Red Alert Reboot the UPS unit Critical Continuous Voltage Output Measurement Red Alert Reboot the UPS unit Critical Continuous Mismatch Red Alert Reboot the UPS unit Inverter Soft Start Error Critical Continuous Yellow...
  • Page 86 Fault Fault Action to Take Fault Description Buzzer Code Type Yellow Reboot the UPS unit EBP Error Warning Periodic Alert On Red Alert Reboot the UPS unit +Battery Charger Error Critical Continuous Red Alert Reboot the UPS unit -Battery Charger Error Critical Continuous +Battery Charger Over...
  • Page 87 Fault Fault Action to Take Fault Description Buzzer Code Type operating temperature is at or below 40°C Ensure that the BAT-T cable is properly connected between the UPS and EBP Battery Low Red Alert Critical Continuous Temperature Alarm Ensure that the ambient operating temperature is at or above 0°C Ensure that the BAT-T cable is...
  • Page 88 Fault Fault Action to Take Fault Description Buzzer Code Type below 40°C Ensure that the ambient Ambient Low Yellow operating temperature is at or Warning Periodic Temperature Alarm Alert On above 0°C Bypass Relay Won’t Red Alert Reboot the UPS unit Critical Continuous Open...
  • Page 89 Fault Fault Action to Take Fault Description Buzzer Code Type Then reboot the UPS Red Alert Reboot the UPS unit Firmware Mismatch Critical Continuous SMARTZONE UPS USER MANUAL...

  • Page 90: Appendix A2: 10 To 20Kva Fault Codes & Alert Leds

    Yellow for Warning Alarms or Red for Critical Alarms. These may be subject to change based on the core FW version loaded in the UPS. If the Fault Code cannot be cleared, then contact Panduit Customer Technical Support techsupport@panduit.com techsupportemea@panduit.com...
  • Page 91 Fault Fault Action to Take Fault Description Buzzer Code Type Output Discharge SCR Reboot the UPS unit Critical Continuous Error Alert On Battery Charge SCR Reboot the UPS unit Critical Continuous Error Alert On Remove ventilation obstructions Fan Fault Critical Continuous Alert On and Reboot the UPS unit...
  • Page 92 Fault Fault Action to Take Fault Description Buzzer Code Type Ensure that the proper copper bus bars are installer for the desired Inverter IGBT Error Critical Continuous configuration Alert On Reboot the UPS unit Ensure that the proper copper bus bars are installer for the desired Inverter Relay Won’t Critical...
  • Page 93 Fault Fault Action to Take Fault Description Buzzer Code Type Ensure that the proper copper bus bars are installer for the desired Inverter DC Offset Over Critical Continuous configuration Voltage Alert On Reboot the UPS unit DC Bus Voltage Reboot the UPS unit Critical Continuous Abnormal...
  • Page 94 Fault Fault Action to Take Fault Description Buzzer Code Type Ensure that the source input Neutral Missing Yellow neutral is properly connected Warning Periodic Detected Alert On Reboot the UPS unit Yellow Reboot the UPS unit Battery Over Voltage Warning Periodic Alert On Battery Low Voltage...
  • Page 95 Fault Fault Action to Take Fault Description Buzzer Code Type Input Relay Won’t Reboot the UPS unit Critical Continuous Close Alert On Ensure that the parallel cables are Parallel Yellow properly and securely connected Warning Periodic Communications Error Alert On Reboot the UPS unit Yellow Reduce the load on the output of...
  • Page 96 Fault Fault Action to Take Fault Description Buzzer Code Type Clear Fault on Fault Clear Page Excessive Switching to Yellow Warning Periodic Bypass Alert On Reboot the UPS unit Bypass Voltage Yellow Ensure that the input wires are Warning Periodic Reversal Alert On properly and securely connected...
  • Page 97 Fault Fault Action to Take Fault Description Buzzer Code Type Ensure that the BAT-T cable is properly connected between the UPS and EBP Battery Low Yellow Warning Periodic Temperature Alarm Alert On Ensure that the EBP ambient operating temperature is at or above 0°C Yellow Reboot the UPS unit...

  • Page 98: Appendix B: Troubleshooting

    Appendix B: Troubleshooting If the UPS is not properly functioning, it may be related to improper installation, wiring or operation. Follow the troubleshooting procedures below as a first pass analysis of the problem. Problem Possible reason Solution Input power source is With a multimeter measure the not providing power.
  • Page 99 Switch ON the input breaker. Input breaker on the rear panel not switched If the troubleshooting procedures do not solve the problem, contact Panduit Customer Support at cs@panduit.com or 1-800-777-3300 with the following information. • Product SKU and serial number.

  • Page 100: Appendix C: State Transitions Based On External Events

    Appendix C: State Transitions Based on External Events 5-10kVA Double Conversion UPS Operating State EU - Range NA - Range Comments If the input voltage goes outside of the Normal , CF or Gen Full load: 176 ~ 264 Vac Full load: 176 ~ 264 Vac range, the UPS will transition to Battery state Voltage Range...
  • Page 101 10-20kVA Double Conversion UPS Operating State Range Comments Normal or CF state Full load: 305 ~ 485 Vac If the input voltage goes outside of the range, Voltage Range 40% load: 138 ~ 485 Vac the UPS will transition to Battery state. 220Vac: 209 ~ 231Vac If the input voltage goes outside of the settable ECO state Voltage...

  • Page 102: Appendix D: Maintenance And Storage

    The repair and replacement of any components in the UPS system must be performed by qualified personnel. If the battery cartridge has exceeded its service life (about 3-5 years at 25°C), contact Panduit Sales for qualified replacements. Refer to the SmartZone UPS Installation Manual for details on replacing the battery cartridges.

  • Page 103: Appendix E: Configuration Options

    Appendix E: Configuration Options The following options should be configured on a newly installed UPS System. These are the minimum options that should be configured after initial power up of the system. Other options could be configured later. However, if the system being powered up is a parallel system, then the parallel configurations must also be configured at initial power up.
  • Page 104 Full UPS Display Interface illumination returns when the UPS changes status because of an event or when the UPS Display Interface is pressed. YYYY-MM-DD, 2022-01-01 & Enter the current date and time (Note: Date & Time HH:MM:SS 07:00:00 time is 24-hour format). Normal, ECO, Set up the UPS working mode (Gen Working Mode...
  • Page 105 Warning there is no battery connected to the UPS. For parallel system, this allows the charging circuit in multiple UPS units to Shared Battery Disable Enable, Disable charge the batteries in the system (available only on the 3-Phase UPS). Set Group 2 outlets to a battery cell voltage that will cause the outlets to EOD Group 2 1.75...
  • Page 106 15%, EU 3-P = 10%) Set the acceptable bypass frequency Frequency range represented as a percentage of 1%, 2%, 4%, Tracking the nominal input frequency range. Note: 5%, 10% Range This should be set based on the loads input frequency range. Close, INV ON, Select the identity of the second input dry INV OFF, BATT...
  • Page 107 Closed (available on the 3-phase UPS only). Normally open means the output is active Close when it closes. Normally closed means Close, output is active when it opens. UPS Warning, Close for the assignment means nothing Online Mode, Appendix F: 10 to is assigned.
  • Page 108 and 8 (available on the 3-phase UPS only). Close Normally open means the output is active when it closes. Normally closed means output is active when it opens. Close for the assignment means nothing Appendix F: 10 to is assigned. Refer to 20kVA Dry Contact Port Definitions and Assignments for the definitions for these...

  • Page 109: Appendix F: 10 To 20Kva Dry Contact Port Definitions And Assignments

    Appendix F: 10 to 20kVA Dry Contact Port Definitions and Assignments Input dry contact interface: Port Name Function IN-1 Input_contact_1 Input dry contact signal port (Select with LCD) IN-2 Input dry contact signal GND IN-3 Input_contact_2 Input dry contact signal port (Select with LCD) IN-4 Input dry contact signal GND IN-5...
  • Page 110 Input Dry Contact Assignments: • Close The dry contact is unassigned. • INV ON When input port is shorted (activated) it will cause the inverter in the UPS to turn ON. • INV OFF When this input port is shorted (activated) it will cause the inverter in the UPS to turn OFF.
  • Page 111 This input dry contact setting is used with a customer added input bypass breaker that has trip sensing capabilities. This will present an alarm when the breaker is tripped. • BATT Switch • This input dry contact setting is used with a customer added battery breaker that has position sensing capabilities.
  • Page 112 • BATT Fault When activated the UPS is indicating it has detected a battery fault. • BATT Disconnect When activated the UPS is indicating it has detected that no battery is not connected to the system. • BATT Low Volt When activated the UPS is indicating it has detected a low voltage on the battery.

  • Page 113: Appendix G: 10 To 20Kva Back-Feed Port Definition

    Appendix G: 10 to 20kVA Back-feed Port Definition Instruction Pin1/PIN2 Normally NO Pin3/PIN4 Normally NC Function description: These ports are driven to the opposite polarity when a Back-feed alarm is detected. The Back-feed alarm is activated when the inverter and bypass are enabled or connected to the load at the same time.

  • Page 114: Appendix H: 10 To 20Kva Repo Port Definition

    Appendix H: 10 to 20kVA REPO Port Definition Connection diagram: REPO Wiring Function Diagram 1. Remove the wire jumper between terminals 3 & 4. 2. Connect wires from the Normally Closed (NC) contacts (terminal 3 & 4) EPO-NC (Default) of the NC EPO switch/relay. The EPO function will be triggered when the wire jumper between pins 3 and 4 is removed or the EPO switch/relay...

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Smartzone 10-20kva

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