Mercedes-Benz EQE 350+ Owner's Manual page 348

Making an emergency call Making an emerg ency call
To open the cover of SOS button 2, press it
#
brie y.
Press and hold SOS button
#
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.
Inf Infor ormation about t mation about the Mer he Mercedes me call using t cedes me call using the he
me button on me butt
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
( page 344).
/
Using the voice dialogue system you access the
desired service:
Accident and Breakdown Management
R
Mercedes-Benz Customer Centre for general
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information about the vehicle
You can nd information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest Mercedes-Benz service centre
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Other products and services from Mercedes-
R
Benz
3 for at least one
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mer Calling t he Mercedes-Benz Cust
using the multimedia syst using t he multimedia system
R R eq equir uirements: ements:
Access to a GSM network is available.
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The contract partner's GSM network coverage
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is available in the respective region.
The vehicle must be switched on so that vehi-
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cle data can be transferred automatically.
Multimedia system:
©
4
Call Mercedes me
#
A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown on the central display.
page 347).
/
cedes-Benz Customer Centre omer Centre
em
Phone ©
5 5
connect.
MBUX multimedia system 345
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mer Calling t he Mercedes-Benz Cust cedes-Benz Customer Centr
automatic accident or br aut omatic accident or breakdo eakdown det wn detection
R R eq equir uirements: ements:
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
345
omer Centre e a er a er
ection