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Summary of Contents for globalpayments S1000F
- Page 1 Payments User Guide Global Payments Terminal – S1000F / S1000E A smart terminal that puts convenience and security at your fingertips...
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Page 2: Table Of Contents
Set up 4G mobile data connectivity Power on the charging base – S1000E only Set up Wi-Fi communication base connectivity LED Indicator Wi-Fi comm base for S1000F S1000F model Wi-Fi comm base for S1000E S1000E model Pairing up with your Wi-Fi comm base – Version 1... - Page 3 Returning a terminal for service Return Mail order Void Card verification Balance inquiry – prepaid cards Performing an end of day processing (settlement) Reprint Reprint receipt from reprint function Reprint receipt from transaction list Training mode Reports Enable email receipt support Semi-Integration configuration with ECR or internal POS (Optional) Basic semi-integration information...
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Page 4: Introduction
Global Payments Terminal comes in many flavours. This guide is Global Payments combines industry-leading expertise with over 50 years specifically designed for Castles S1000F and S1000E devices. Please see of Canadian-specific experience. This powerful combination allows us to images below to identify which device you are using: deliver comprehensive solutions that are personalized to your needs. -
Page 5: Basic Terminal Operations
● operations Wireless – optional base (available in two models: Charging Base ● and/or Wi-Fi Communication Base) Roll of thermal printer paper (S1000F model only) ● Before you begin Terminal placement Global Payments Terminal is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via Wi-Fi wireless network, Wi-Fi with Ethernet, and/or cellular 4G wireless network. -
Page 6: Connecting To Power
Terminal ON/OFF/REBOOT supply with the wrong voltage and amps will damage the device and it will void your device’s warranty. Power button for the S1000F model: Below are the power supply specifications for S1000F and S1000E: S1000F 5V/2A power Battery... -
Page 7: Power On Your Device
Power ON your device Power on the charging base – S1000E Ensure your terminal matches one of the following criteria: only Fully charged ● Has at least 20% battery left ● Plugged into a power source ● Placed on a charging base or a communication base. ●... -
Page 8: Led Indicator
S1000F base (charging/Wi-Fi) S1000F terminal Changing the terminal language The LED indicator is present on both the S1000F terminal and its charging base. The following coloured lights indicate the terminal’s power status: The terminal language configuration is programmed based on your initial set up with Global Payments. -
Page 9: Main Interfaces
Main interfaces Unified Payments Payments app main There are three(3) main interfaces within your Global Payments Terminal. interface: Application (Payments app) main Android home page page This is the Android OS main page. You’ll be able to adjust system settings, including The Unified Payments Application, or sound, brightness, Wi-Fi connectivity, referred to as “Payments app”... -
Page 10: Buttons And Keypads
Virtual keypad in the Payments app Buttons and keypads Buttons Functions Android soft buttons Soft Function Action buttons Once tapped, the app will be forced Android back to close itself then the device will go ◃ button back to whatever app or action you have before that. -
Page 11: Virtual Keypad In Android
Virtual keypad in Android Alphanumeric data entry Global Payments Terminal has a virtual Android keyboard keypad on a 5.5” Colour TFTLCD with Capacitive Touch Panel (1280 x 720 pixels) which can When a field allows for alphanumeric entry, the virtual Android keyboard is be used with a finger. -
Page 12: Header And Condition Icons
Header and condition icons Battery management The system supports graphical icons that will indicate conditions the If you are at the Payments terminal may be in at various states. The condition icons are displayed in application home screen, tap the [〇] Android home icon to the header of all the screens. -
Page 13: Key Beep And Display
Display Key beep and display Follow the instructions below to configure brightness level and ambient display. Key beep Brightness level Go to the Android home page Follow the instructions below to configure key beep: ⚙ Tap ☰ on the Payments app home screen. -
Page 14: User Access Management
User access Change your manager passwords management Only the manager level user can change the manager password. Tap ☰ on the Payments app home screen. Global Payments Terminal offers multi-level user access. There are two-level user accesses – from the highest level to the lowest level – are Tap MANAGER. -
Page 15: Set Up Your Supervisor Passwords
NOTE: NOTE: The Manager password can be used at a screen protected by the The Supervisor password can only be used at supervisor manager or supervisor. password-protected screens. To set up or change the password protection configurations, contact Global Payments’ Customer Care at 1-888-682-3309. Set up your supervisor passwords Any higher-level user can set up the users at the lower level. -
Page 16: Set Up 4G Mobile Data Connectivity
The Wi-Fi comm base works as the Wi-Fi access point when an ethernet choose the best available network. If you have ordered a 4G configuration, cable is plugged into the port. Each S1000F/S1000E will require one Global Payments will insert and program the network SIM Card for your dedicated comm base to utilize the ethernet connectivity. -
Page 17: Wi-Fi Comm Base For S1000F
Wi-Fi comm base for S1000F Wi-Fi comm base for S1000E Charger PIN 2. Power and WiFi LED indicator 3. Power connector Charger PIN 4. Ethernet port 2. Power and WiFi LED indicator 3. Power connector 4. Ethernet port © 2021 Global Payments Inc. All Rights Reserved. -
Page 18: Pairing Up With Your Wi-Fi Comm Base - Version 1
Pairing up with your Wi-Fi comm base – Version 1 Enter Wi-Fi communication base password – the default password is 9876543210, and then tap [CONNECT]. NOTE: Upon connection, the WiFi icon will be displayed on the top of your screen. If your terminal is received on or before June 30th, 2021, your Global Payments Terminal is in version 1. - Page 19 Toggle Cradle USB connection to [On] Tap [Cradle Ethernet setting]. S1000F S1000E For DHCP setup, DHCP is toggled “On” and the Proxy is filled out. For Static setup, DHCP is toggled “Off”, the Proxy is filled out then manually fills out all the static IP values.
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Page 20: Accepting Payment Cards
11. Once the setup is complete, the screen displays “Connect finish”. indicators that are visible on the screen. When a contactless transaction is started the first (left hand) status light will turn green; 12. Upon connected, tap the [◃] Android Back icon once to return to the this indicates that the contactless display is in use but a card is not Android App menu. -
Page 21: To Conduct A Magnetic Stripe Transaction
If the tip function is enabled, the cardholder can select one of the following options : To conduct a magnetic stripe [Select one of the three pre-set tip percentage options transaction displayed on the screen], proceed to the next step. [Other], the cardholder enters the dollar amount for the tip then proceed to the next step Tap the transaction icon on the Payments app... -
Page 22: Return
PROCESS BALANCE?“ payment. If the [ ] is selected, proceed to step c. ● If a debit card cannot be swiped, you must ask for another form ● of payment. Debit cards cannot be entered manually. If the [ ] is selected, the application goes back to the ●... -
Page 23: Mail Order
For credit card refunds, the cardholder Taps/Inserts or swipes their Mail order card, then proceeds to step 10. For debit card refunds, the cardholder must be present. The cardholder taps/inserts or swipes their card. For insert cards, the Mail order is NOT enabled on your Global Payments Terminal by default. cardholder selects [CHEQUING] or [SAVINGS]. -
Page 24: Void
11. Enter the cardholder’s postal Code and tap [ Enter manager password and tap [ 12. Enter the CVV and tap [ Enter the TRANSACTION # and tap [ TIPS: TIPS: The CVV security code is on the back of the card, next to the The Transaction # can be found on the receipt or under the signature panel. -
Page 25: Card Verification
5. The cardholder Taps/Inserts or swipes the credit card. NOTE: Transaction complete, the following receipt prompts will occur: For an extra copy of the Void receipt to share with the cardholder, If the email receipt feature is set up, please have the ●... -
Page 26: Performing An End Of Day Processing (Settlement)
For setting up email receipt, please refer to the Enable Email Receipt If you device is S1000F, a report will be printed and terminal displays Support section within this user guide. “BATCH # ###### ACCEPTED”... -
Page 27: Reprint
Settle, please contact Global Payments’ Customer Care at merchant’s pre-configured email address. You will also get a 1-888-682-3309. printed merchant copy if you are using the S1000F model. Customer copy may also be printed at this stage. When [CUSTOMER] copy is selected, the previously cardholder ●... -
Page 28: Reports
Number The terminal prints the selected report. After printing, the application returns to the previous screen. This real time report function is applicable to the S1000F model only. To generate real time reports, follow the steps below: NOTE: Tap ☰ on the Payments app home screen. -
Page 29: Enable Email Receipt Support
Password parameter.” Enable email receipt SMTP Auth Type, tap SSL or TLS, the Auth Type for the email used ● for the Sender Email Password parameter.” support SMTP Host, enter the” SMTP Host” for the email used for the ● Sender Email Password parameter.”... -
Page 30: Semi-Integration Configuration With Ecr Or Internal Pos (Optional)
(Optional) password on the random number keypad then press [↵] to close the keypad. Global Payments Terminal – S1000F and S1000E can be converted into TIPS: semi-integration mode, which allows it to be integrated with your Electronic Cash Register (ECR) or Internal POS. -
Page 31: Remote Update
Replacing the paper roll Step 3: This function is applicable to the S1000F model only. Change the paper Place the paper roll into the paper roll when coloured stripes start to appear on the receipt. compartment. Make sure the end of the paper is inserted as shown on the right. -
Page 32: Troubleshooting
4. Perform a test transaction using one or more magnetic stripe cards to ensure the problem is not a defective card. This applies to model S1000F only. If the receipt is blank, confirm that the 5. Inspect the magnetic stripe on the card to make sure it is not roll of paper has been properly inserted into the terminal and the correct scratched or badly worn. -
Page 33: Cleaning
NOTE: Cleaning Do not, under any circumstances, attempt service, adjustments or repairs to this product. Contact Global Payments’ Customer Care at 1-888-682-3309. Service conducted by parties other than authorized CAUTION: Global Payments representatives is not permitted. Ensure the terminal power is off before cleaning the terminal To clean the terminal, follow these instructions: To prevent damage to the terminal and to avoid electric shock, unplug the power supply before cleaning the terminal...
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