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Summary of Contents for globalpayments Rigger
- Page 1 Payments User Guide Global Payments Rigger and Rigger Lite A solution for the automotive and petroleum industries...
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Page 2: Table Of Contents
Table of contents 9 – Phone Order Sale (Credit Only) 10 – Pre-Auth and Complete (Restaurants, Hotels & Car Rentals) Table of contents 11 – Performing a Settlement (End of Day & End of Shift) End of Day 1 – Introduction End of Shift 2 –... - Page 3 20 – Response Codes 21 – Abbreviations 22 – Other Features 23 – Service and Support Returning a Terminal for Service 24 – Cleaning 25 – Terminal Specifications 26 – Service and Support Returning a Terminal for Service © 2022 Global Payments Inc. All Rights Reserved. SM222371V2.1EN...
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Page 4: Introduction
This guide is your primary source of information for operating, setting up 3 – Basic Terminal and installing the Global Payments Rigger – VX520 or Global Payments Rigger Lite – VX520 point-of-sale (POS) terminal. For terminal-related questions or support, please contact Global Payments Customer Care. -
Page 5: How To Use This Guide
How to Use this Guide At the main menu: The terminal contains both ATM-style buttons for (screen function keys) for variable screen menu selection options and pre-configured numeric 1. Press MENU ▼ (first purple key from left) until you see Other Setup. key pad &... -
Page 6: Unlocking The Terminal Keyboard
Unlocking the Terminal Keyboard NOTE: The cardholder language will be Select any function to unlock the terminal. Entering the correct password displayed as per the language indicator will unlock the terminal. on the card, where available. NOTE: You will be prompted to enter the supervisor password for every function 5 –... -
Page 7: To Conduct A Chip Card Transaction (External Pin Pad)
To Conduct a Magnetic Stripe NOTE: The location and direction of the card Transaction (External PIN Pad) reader may vary depending on the PIN Pad model. Select the transaction type on the terminal. Position a magnetic stripe card with the stripe outward, away from To Conduct a Chip Card Transaction the keypad. -
Page 8: Sale Transactions (Credit Or Debit)
2. A series of beeps and LED flashes will indicate that the card has been 11. Enter the verification code (3- or-4 digit code on the back or front of validated. the card) (Optional). 3. A receipt is printed with the purchase amount. 12. -
Page 9: Tipping Options
If the chip card is not supported, you will Depending on the configuration, tipping can be completed by selecting see the message “Application not either a percentage amount or dollar amount option. When percentage supported” or “Chip malfunction” on the tipping options are enabled, the card holder will be presented with three screen. -
Page 10: Void (Credit Or Debit)
7 – Void (Credit Or Account # (F2) and enter the last 4 digits of the account ● number. Confirm that the screen displays the transaction you wish to void by Debit) selecting Yes (F1) To void a debit or chip transaction, hand the terminal or PIN Pad (if applicable) to the cardholder. -
Page 11: Phone Order Sale (Credit Only)
Printer prints receipt and receipt is signed (for credit cards) by merchant. NOTE: It is possible that the transaction is authorized, but the 10. Provide the signed copy to the cardholder. address and postal code and/or verification code did not match with information that the card issuer has. - Page 12 16. The first receipt (merchant’s copy) is signed by the cardholder and retained by the merchant. After the cardholder has entered a tip NOTE: Special rules apply for hotels and car amount, do a Completion. rentals. Please contact your sales 17.
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Page 13: Performing A Settlement (End Of Day & End Of Shift)
These transactions will be processed and your account(s) will be credited. The funds will be available in your account(s) according to the NOTE: Pre-Auth is not a Sale transaction ● arrangements you make with each card processor. and it will not settle. Completion is similar to a Sale ●... -
Page 14: Offline Sale (Credit Only)
12 – Offline Sale (Credit NOTE: You must perform a settlement ● Only) before you can enter Demo Mode. Do not use a chip card while in Demo ● Mode. The Offline Sale transaction can be used when an authorization number has previously been obtained and needs to be entered in for the transaction (for example, if a previous Sale Transaction required a CALL 1. -
Page 15: Default Employee Id Table
Meter / Dip Pump and tank inventory ● Log On Employee Initiates the employee log on process Gas Drop Records fuel delivery ● ● Log Off Employee Initiates the employee log off process Dealer Payment Transaction used for station to pay head office ●... -
Page 16: Handshake
Cash Totals Report Prints the cash transaction totals by shift ● CAUTION: Due to risk of shock or terminal damage, do not use the terminal near water, 17 – Handshake including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool or in moist conditions. -
Page 17: Unpack The Shipping Carton
Avoid using this product during electrical storms Examine Terminal Features ● Avoid locations near electrical appliances or other devices that cause ● excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices or computer equipment) Do not use the terminal near water or in moist conditions ●... -
Page 18: Connecting The External Pin Pad
Three (3) colour-coded function keys below the keypad (from ● left to right: CANCEL/ANNUL, CORR, ENTER/OK) An ALPHA key centered at the top of the keypad ● 3. A magnetic card reader is built into the right side; the icon below shows the swipe direction (stripe down and facing inward, toward the keypad). -
Page 19: Installing The Paper Roll
Installing the Paper Roll CAUTION: Using an incorrectly-rated power supply The internal thermal printer uses a roll of single-ply, thermal-sensitive may damage the terminal or cause it to paper that is 57 mm (2.24 in.) wide and 25 m (82 ft.) long. A pink, not work as specified. -
Page 20: Troubleshooting
Loosen the glued leading edge of the paper or remove the protective Blank Display strip from the new roll of paper. Unwind the paper roll past any glue residue. If the VX520 terminal LCD screen is not readable: Hold the roll so the paper feeds from the bottom of the roll. -
Page 21: Other Common Messages
4. Open the paper roll cover and install a new roll of printer paper, as Street address and postal code not verified for international transaction due to incompatible described in section 18 – Install Paper Roll. formats. (Acquirer sent street address and postal If the problem persists, contact Global Payments’... -
Page 22: Abbreviations
21 – Abbreviations V-Code V-Code Response Result Description MATCH M Pass Card verification was The following list describes abbreviations used in reports and receipts: performed and the verification code (V-Code) matched. Card Type NO MATCH N Fail Card verification was Visa performed and the MasterCard... -
Page 23: Other Features
Address Verification Services V-code Verification Code For product service and repair information regarding the Global Payments Rigger – VX520 & Global Payments Rigger Lite – VX520, 22 – Other Features please contact the Global Payments customer care centre at 1-800-263-2970. -
Page 24: Cleaning
This section discusses power requirements, dimensions and other power is off. specifications of the Global Payments Rigger – VX520 & Global Payments Rigger Lite – VX520 POS terminals. Technical Specifications & Standard Features To clean the terminal, follow these instructions: 128 x 64 pixel LCD with backlighting;... -
Page 25: Service And Support
Payments representatives is NOT permitted.. 26 – Service and Support For the Global Payments Rigger – VX520 & Global Payments Rigger Lite – VX520 POS terminal product service and repair information, contact Global Payments Customer Care at 1-800-263-2970. Returning a Terminal for Service When you receive a replacement terminal, always return the defective devices back promptly;...
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