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globalpayments iCT250 Quick Reference Manual

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Payments
Global Payments
Countertop – iCT250
Quick Reference Guide

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Summary of Contents for globalpayments iCT250

  • Page 1 Payments Global Payments Countertop – iCT250 Quick Reference Guide...

  • Page 2: Table Of Contents

    Table of Contents 1 – Introduction ................4 2 – General Tips ................4 3 – Basic Terminal Operations ............. 5 Before You Begin ................5 How to Use This Guide ..............5 Unpacking the Box ................ 5 Terminal ON/OFF ................6 Terminal Keyboard ................
  • Page 3 Terminal Security ................ 30 13 – Reports ................31 14 – Installation Procedure ............31 iCT250 Countertop Connection to Magic Box Kit ......32 iCT250 Countertop Connection to Ethernet ........ 32 iCT250 Countertop Connection to the iPP320 External PIN Pad (Optional) ..................

  • Page 4: Introduction

    This guide is your primary source of information for operating, setting up and installing the Global Payments Countertop Contactless point-of-sale (POS) iCT250 terminal. For terminal-related questions or support, please contact Global Payments Customer Care.

  • Page 5: Basic Terminal Operations

    3 – Basic Terminal Operations Before You Begin The iCT250 Countertop Contactless is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via an Internet or standard dial connection. For terminal set-up instructions, refer to Section 14.

  • Page 6: Terminal On/Off

    Terminal ON/OFF When the terminal is connected to the power supply, it will automatically power up, initiate an application check and then enter idle screen. To power off the iCT250, simply disconnect the power supply from the electrical outlet. Terminal Keyboard...
  • Page 7 Special function keys provide customers with quick and easy access to frequently used functions and tasks. The following special function keys are present on the terminal: [F], [F1], [F2], [F3], [F4]. iCT250 Key Name NOTE: Throughout the Quick Reference Guide, to use the [▼] function, press the [F2] key;...

  • Page 8: Numeric Data Entry

    Numeric Data Entry The terminal keypad will automatically default to a numeric-only keypad when entering data into numeric-only fields, such as card number and amount prompts. See the following examples: Card number is a numeric data item. To enter the value “544619999,” press [5], [4], [4], [6], [1], [9], [9], [9] and [9] on the keypad.

  • Page 9: Alphanumeric Data Entry

    Alphanumeric Data Entry NOTE: When performing data entry on screens that accept both alpha and numeric characters, the method of using a shift key “F” to access the alpha characters and special characters is implemented. By pressing the numeric key first and then pressing the “F” key, you can scroll through all characters programmed on that key.
  • Page 10 FOOTERS Press [7] once. Enter Footer 1 Press [F] four times. [Op] FOOTERS Press [3] once. Enter Footer 1 Press [F] five times. [Ope] FOOTERS Press [6] once. Enter Footer 1 Press [F] five times. [Open] FOOTERS Press [0] once. Enter Footer 1 Press [F] two times.

  • Page 11: Access Administrator Menu

    The following are data entry keys: iCT250 Characters Accessed 1,Q, Z,q,z 2, A, B, C, a, b, c 3, D, E, F, d, e, f 4, G, H, I, g, h, i 5, J, K, L, j, k, l 6, M, N, O, m, n, o...

  • Page 12: Password Management

    Password Management The iCT250 Countertop Contactless offers multi-level passwords that can be used for different purposes. You can set up a maximum of four levels of passwords. These passwords – from the highest level to the lowest level – are: administrator password (being used by Global Payments only), manager password, supervisor password and Server password.

  • Page 13: Accepting Payment Cards

    4 – Accepting Payment Cards To Conduct an EMV Chip Card Transaction Press the [Enter] key to enter main menu. Select a transaction type and follow the prompts accordingly. Position the chip card with the chip side facing upward, as shown below.

  • Page 14: To Conduct A Magnetic Stripe Transaction

    CAUTION: Leave the chip card in the reader until the transaction is complete. Premature card removal will invalidate the transaction. To Conduct a Magnetic Stripe Transaction Press the [Enter] key to enter the main menu. Select a transaction type and follow the prompts accordingly. Position a magnetic card with the stripe in the card reader facing inward, toward the keypad.

  • Page 15: To Conduct A Contactless Transaction

    To Conduct a Contactless Transaction Press the [Enter] key to enter the main menu. Select a transaction type and follow the prompts accordingly. Bring the card firmly up to the active zone above the display (at about 1 cm). Keep the card close to the display during the transaction. Your contactless terminal has a row of four status lights that are visible on the display.

  • Page 16: Sale Transactions

    A series of beeps and LED flashes will indicate that the card has been validated. A receipt is printed on terminal with the purchase amount. 5 – Sale Transactions The sale transaction is the most common transaction for general retail applications.
  • Page 17 NOTE: If the pre-set tip percentage option is not enabled, simply key in the tip percentage. To activate the pre-set tip percentage option, please contact Global Payments Customer Care at 441-505-0785. The terminal displays “Swipe/Insert/Tap/Key” and the cardholder inserts the card, if tip amount is added, press [F1] to confirm the transaction amount.
  • Page 18 If tip amount is added, press [F1] to accept for confirming the transaction amount. The PIN Pad displays “Swipe/Insert/Tap” and the cardholder inserts the card. 10. The cardholder enters PIN on the PIN Pad. 11. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed.
  • Page 19 10. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. 11. Press [Enter] to print the customer copy of the receipt. The following steps are for users that have an iPP320 external PIN At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale.
  • Page 20 NOTE: For credit cards only, the receipt is signed by the cardholder. A signature is not required for debit cards. For contactless sale transactions: At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale. Press [1] for Credit.
  • Page 21 The following steps are for users that have an iPP320 external PIN Pad At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale. Press [1] for Credit. Enter the Server ID (if enabled) and press [Enter]. Enter the invoice # (if enabled) and press [Enter].
  • Page 22 Press [F1] to confirm the transaction amount. If Std Tip Only is enabled, terminal displays “Tip Required?” Press [F1] for Yes and [F4] for No. If Yes, pass the terminal to Customer, the customer can select one of three pre-set tip percentage options, or select Other Tip Amount to key in a specific tip amount and press [Enter] to confirm.

  • Page 23: Void

    10. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. 11. Press [Enter] to print the customer copy of the receipt. If the terminal cannot read the credit card, you must enter the card number manually and then use your imprinter to take an imprint of the card and retain a signed copy for your records.
  • Page 24 Press [Enter] to print the customer copy of the receipt. The following steps are for users that have an iPP320 external PIN Pad At the idle screen, press [Enter] to enter the main menu. Press [3] or use [▼] button to scroll down until Void is highlighted and press [Enter].

  • Page 25: Return

    7 – Return Use the Return transaction to credit a cardholder. At the idle screen, press [Enter] to enter the main menu, and then press [2] to select Return. Enter manager password and press [Enter]. Press [1] for Credit. Enter the Server ID (if enabled) and press [Enter]. Enter the invoice # (if enabled) and press [Enter].

  • Page 26: Performing A Settlement (Closing The Terminal)

    8 – Performing a Settlement (Closing the Terminal) You should perform a terminal settlement at least once per day. This ensures prompt payment and reduces the chance of chargebacks. At the idle screen, press [Enter] to access the main menu. Press [▼] button to scroll down to highlight Settlement and press [Enter].

  • Page 27: Reprint

    9 – Reprint This option allows you to reprint either the last transaction entered or search for the appropriate transaction. At the idle screen, press [Enter] to access the main menu. For retail merchants, use [▼] button to scroll down to highlight Reprint and press [Enter].
  • Page 28 Select Yes to add another Server ID, or No to return to the Server menu. Delete Server ID This option allows you to delete a previously entered Server ID. The Server ID can only be deleted if there are no pending (unsettled) transactions for that Server.

  • Page 29: Batch Menu

    Server Wording This section sets the wording of the Server prompt. At idle menu press [.,#*] for the administrator menu. Key in the manager name and manager password, and then press [Enter]. Select [1] to highlight Server Menu. Select [6] to highlight Server Wording. Select [1] for Clerk, [2] for Server or [3] for Cashier.

  • Page 30: Terminal Security

    Delete Batch This feature will delete all transactions in the current batch. At idle menu press [.,#*] for the administrator menu. Key in the manager name and manager password, and then press [Enter]. Select [2] to highlight Batch Menu. Select [3] to highlight Delete Batch. Enter administrator name and press [Enter].

  • Page 31: Reports

    Settlement report will print after a successful batch. 14 – Installation Procedure The iCT250 Countertop terminal should be placed near a power outlet, telephone jack and Ethernet port (if appropriate). The location should be convenient to the user and should offer adequate ventilation and...

  • Page 32: Ict250 Countertop Connection To Magic Box Kit

    Place the terminal face down. Remove the top cover by using your fingers to press the indentions and pull the cover up and off. Plug the magic box cables into the correct iCT250 ports (phone, power, RS232 and ETHERNET). Place the top cover back on the terminal by pressing it into place.

  • Page 33: Ict250 Countertop Connection To The Ipp320 External Pin Pad (Optional)

    Use only the DC power supply shipped with your unit. Using a power supply with the wrong voltage and amps will damage the device and void the warranty. iCT250 Countertop Connection to the iPP320 External PIN Pad (Optional) Ensure the power is not connect to the terminal before proceeding to step 2.

  • Page 34: Attaching The Privacy Shield (Optional)

    Place the top cover back on the terminal by pressing it into place Attaching the Privacy Shield (Optional) If the iCT250 Countertop terminal is key injected for EBT and you want more privacy for the customer while he/she enters his/her PIN, attach a privacy shield to the front of the terminal.

  • Page 35: Replacing The Paper Roll

    40 mm/1.57”, roll width 58mm/2 ¼”, roll length 17m/55’). Using unapproved paper can damage the terminal’s printer. To change the paper roll, follow the steps below: Pull up the flap at the top of iCT250 Countertop Contactless. Pull the flap backwards to open the paper compartment.

  • Page 36: Troubleshooting

    Card Reader Does Not Work Properly (Cards are Not Read) When sliding the card through the reader, make sure the magnetic stripe on the card is facing the iCT250 Countertop Contactless or the iPP320 PIN Pad display screen. Swipe the card at a faster or slower steady speed.

  • Page 37: Terminal Does Not Work Properly

    Terminal Does Not Work Properly Make sure the power cable connector is fully inserted into the back of the terminal To restart the terminal, unplug the power cable and then plug it back in or press [Correction] key and [.,#*] at the same time Plug the terminal into another electrical outlet to see if it is an electrical problem If you have another working terminal, swap the terminals to determine...

  • Page 38: Terminal Specifications

    18 – Terminal Specifications This section discusses power requirements, dimensions and other specifications of the iCT250 Countertop Contactless. Technical Specifications & Standard Features • 128 x 64 pixel LCD with backlighting Crypto processor – RISC 32-bit ARM 7 running at 50 MIPS •...

  • Page 39: Service And Support

    Weight • Terminal: 325 g (0.72 lbs.) 19 – Service and Support For iCT250 Countertop Contactless product service and repair information, contact Global Payments Customer Care at 441-505-0785. NOTE: Do not, under any circumstances, attempt service, adjustments or repairs to this product. Contact Global Payments Customer Care at 441-505-0785.
  • Page 40 © 2020 Global Payments Inc. All rights reserved. SM-202271-v1.0BM...

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