globalpayments A920 User Manual
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globalpayments A920 User Manual

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Payments terminal
User Guide
Global Payments Smart
Terminal – A920
Introducing the sleek and powerful smart terminal
that does it all

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Summary of Contents for globalpayments A920

  • Page 1 Payments terminal User Guide Global Payments Smart Terminal – A920 Introducing the sleek and powerful smart terminal that does it all...

  • Page 2: Table Of Contents

    Table of contents Cleaning Terminal specifications Introduction General tips Basic terminal operations User Access Management Changing the terminal language (display and printing) Adjust the volume Network communication Accepting payment cards To enable or change tip settings Sale transactions Pre-Auth and completion (credit only) transactions Return transactions Void sale Performing a settlement (Closing the terminal)

  • Page 3: General Tips

    Before you begin This guide is your primary source of information for installing, setting up, and operating the Global Payments Smart Terminal – A920. For The Global Payments Smart Terminal – A920 is an electronic terminal-related questions or support, please contact the point-of-sale terminal designed to process debit and credit card Global Payments Customer Care Centre, 24/7/365.
  • Page 4 Roll of thermal printer paper ● comes with extended battery life and improved battery management. The Charging Base (optional) PAX A920 will charge the battery until 100% and then it will stop charging. ● Remove the clear protective film from the LCD screen. Voltage...
  • Page 5 Terminal hardware description 4. Tap OK. 5. Scroll down and tap Battery. 6. Tap on green box to turn on to display battery level values. 5” Touchscreen 2. Power button 3. EMV reader 4. MSR / Magstripe reader Tap the back icon to return to the Android home screen. 5.
  • Page 6 Menu screens and virtual keypad Global Payments Smart Terminal – A920 is equipped with a 5” colour capacitive touchscreen to facilitate data entry using a finger. Android home screen Main menu screen Functions (FUNC) Menu The Functions menu is the place where all terminal configuration settings are stored.

  • Page 7: User Access Management

    User password 5. Scroll down and tap on transaction type to password protect and tap The default password for your PAX A920 terminal is “9876”, unless you on Protected. decide to change it. We strongly recommend you set your own password on the device.

  • Page 8: Changing The Terminal Language (Display And Printing)

    3. Enter your password and tap Enter. Tap on Language for Printing. 8. Tap on either English or French. 4. Tap on Add Operator. 9. Tap the Back icon twice to return to the Main Menu screen. 5. Enter Operator Name. 6.

  • Page 9: Network Communication

    8. Tap the Portico Canada icon to return to the Main Menu screen. Network communication The PAX A920 terminal can support WiFi and 4G communications. You can select any of these communication modes to use as your primary communication method. The following instructions will help you setup 6.

  • Page 10: Accepting Payment Cards

    For a 4G Mobile data set-up Your terminal supports 4G. If you have ordered a 4G configuration for your PAX A920, Global Payments inserts and programs the network SIM Card for your terminal prior to shipment. There is no setup required by you.

  • Page 11: To Enable Or Change Tip Settings

    display (hold approx.1 cm above the contactless logo located on the 5. The screen indicates the transaction is complete. paper trapdoor). 4. The card reading is successful when the audible confirmation tone is heard. To enable or change tip To conduct a chip card transaction settings Tap the transaction icon on the Main Menu screen.

  • Page 12: Pre-Auth And Completion (Credit Only) Transactions

    NOTE: 4. Enter the Server ID (if enabled) and tap Confirm. If the terminal cannot read the credit card, you must enter the card 5. Enter Tip amount (if enabled) and tap Confirm. number manually. If a debit card cannot be tapped, inserted or swiped, 6.

  • Page 13: Return Transactions

    NOTE: 10. Enter the Expiry Date and tap Confirm. Pre-Auth will not settle transactions. Completion will settle 11. Enter the address and postal code or leave blank and tap Confirm to transactions. bypass. 12. Enter “CVC2” (if enabled) and tap Confirm. NOTE: 13.

  • Page 14: Void Sale

    Void sale 12. If RefNo is selected, 13. Enter password and tap Enter. If you have entered the wrong amount or need to cancel a transaction, 14. Enter return amount, tap Confirm. use the Void transaction function (instead of Refund) wherever possible. Transactions that are voided will not appear on cardholder statements.

  • Page 15: Performing A Settlement (Closing The Terminal)

    Performing a settlement Re-print (Closing the terminal) This option allows you to reprint either the last transaction entered or search for the appropriate transaction. You should perform a settlement at least once per day. This helps ensure Tap Func on the Main Menu screen. prompt payment and reduces the chance of chargebacks.

  • Page 16: Reports

    3. Enter your Password and tap Enter. Tip Report - Print tips by Server/Clerk Number, Payment Type, ● and Card Type. 4. Tap Operation Settings. EMV Report - Prints four (4) different EMV reports. Tap on ● 5. Tap Demo Mode to enable/disable demo mode. report to print: Key Report, Stats Report, Conf Report, Decl.

  • Page 17: Key Beep And Brightness

    Key beep and brightness 3. Select ECR-Terminal Integration Mode: External POS (enables semi-integration). Through the terminal settings menu, you configure the Key Beep and b. Internal POS/Standalone (enables semi- integration for build-in brightness setting based on your customized needs: Apps or disable semi-integration for external POS). To turn on Key beep: 4.

  • Page 18: Installation Procedure

    To change the brightness setting, you have 2 options: Option 2: Use your finger to slide the top navigation panel down. There you will find Option 1: the brightness slider where you can adjust the brightness. At Android Home screen, tap the Settings icon. 2.

  • Page 19: Replacing The Paper Roll

    Storage temperature of -20°C ~ 70°C (-4°F ~ 158°F) ● NOTE: Use only the DC power supply shipped with your unit. Using a power supply with the wrong voltage and amps will damage the device and void the warranty. 2. To install a new thermal paper roll, drop in the paper roll with the paper pulling from the back and out the top of the roll.

  • Page 20: Cleaning

    Troubleshooting 4. When you are presented with the four options: Airplane mode, Vibration, Reboot, Power off. Tap Reboot, then select Reboot Receipt paper is jammed again. The device will then reboot. To avoid paper jams: Tear the receipt by pulling the paper forward. 5.

  • Page 21: Terminal Specifications

    4. Cleaning liquid that is applied to the terminal must dry within one Service and support minute. If it does not, dry the terminal with a soft cloth. For Global Payments Smart Terminal – A920 service and repair Terminal specifications information, contact Global Payments’ Customer Care at 1-800-263-2970.

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