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globalpayments iWL250B Quick Reference Manual

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Payments
Global Payments Wireless –
iWL250B
Quick Reference Guide

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Summary of Contents for globalpayments iWL250B

  • Page 1 Payments Global Payments Wireless – iWL250B Quick Reference Guide...
  • Page 2 © 2020 Global Payments Inc. All Rights Reserved. SM-202273-v1.0BM...

  • Page 3: Table Of Contents

    Table of Contents 1 – Introduction ..................... 4 2 – General Tips ....................4 3 – Basic Terminal Operations ................5 4 – Accepting Payment Cards ................12 5 – Sale ......................13 6 – Void ......................17 7 – Return ......................18 8 –...

  • Page 4: Introduction

    This guide is your primary source of information for operating, setting up and installing the iWL250B Short-Range Wireless point-of-sale (POS) terminal. For terminal-related questions or support, please contact Global Payments Customer Care.

  • Page 5: Basic Terminal Operations

    Global Payments. Do not try to use damaged equipment. Remove the items from the carton. You should have the following items, according to what was ordered: An iWL250B Short-Range Wireless terminal with paper roll installed • Receiving base or charging base •...
  • Page 6 Terminal ON/OFF Press and hold the green [Enter] key to power on the device; the terminal will initiate an application check and then enter the idle screen. To power off the device, press the yellow [Correction] key and the [Administrator] button simultaneously for one second.
  • Page 7 Data Entry Numeric Data Entry The terminal keypad will automatically default to a numeric-only keypad when entering data into numeric-only fields, such as card number and amount prompts. See the following examples: Card number is a numeric data item. To enter the value “544619999,” press [5], [4], [4], [6], [1], [9], [9], [9] and [9] on the keypad.
  • Page 8 NOTE: When performing data entry on screens that accept both alpha and numeric characters, the method of using a shift key “F” to access the alpha characters and special characters is implemented. By pressing the numeric key first and then pressing the “F”...
  • Page 9 Enter Footer 1 Press [F] two times. [Open 24HR] Press [Enter] to confirm data entry. The following are data entry keys: iWL250B Characters Accessed 1,Q,Z,q,z 2, A, B, C, a, b, c © 2020 Global Payments Inc. All Rights Reserved.
  • Page 10 Password Management The iWL250B Short-Range Wireless offers multi-level passwords that can be used for different purposes. You can set up a maximum of four levels of passwords. These passwords – from the highest level to the lowest level – are: administrator password (being used by Global Payments only), manager password, supervisor password and Server password.
  • Page 11 You should change your password periodically for maximum protection against fraud. Manager/Supervisor/Server Passwords The manager, supervisor and Server passwords are set up by the administrator in the administrator menu. There is only one manager, one supervisor and one Server password. There is no user name associated with any of these passwords.

  • Page 12: Accepting Payment Cards

    4 – Accepting Payment Cards To Conduct a Chip Card Transaction Press the [Enter] key to enter main menu. Select a transaction type and follow the prompts accordingly. Position the chip card with the chip side facing upward, as shown below. Insert the chip card into the smart card reader slot in a smooth, continuous motion until it seats firmly.

  • Page 13: Sale

    To Conduct a Contactless Transaction Press the [Enter] key to enter the main menu. Select a transaction type and follow the prompts accordingly. Bring the card firmly up to the active zone above the display (at about 1 cm). Keep the card close to the display during the transaction. Your contactless terminal has a row of four status lights that are visible on the display.
  • Page 14 For Chip card sale transactions: At the idle screen, press [Enter] to enter the main menu, and then press [1] to select Sale. Press [1] for Credit. Enter the Server ID (if enabled) and press [Enter]. Enter the invoice # (if enabled) and press [Enter]. Key in the transaction amount and press [Enter].
  • Page 15 The terminal displays “Swipe/Insert/Tap/Key” and the cardholder inserts the card, if tip amount is added, press [F1] to confirm the transaction amount. The cardholder enters PIN. Customer presses [Enter] and hands the terminal back to Server. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed.
  • Page 16 9 for swiped cards. Continue to step 12 for keyed cards. Customer presses [Enter] and hands the terminal back to the Server. 10. Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. 11.

  • Page 17: Void

    For offline credit sale transactions: At the idle screen, press [Enter] to enter the main menu, and then press [4] to select Force. Press [1] for Credit. Enter the Server ID (if enabled) and press [Enter]. Enter the invoice # (if enabled) and press [Enter]. Key in the transaction amount and press [Enter].

  • Page 18: Return

    At the idle screen, press [Enter] to enter the main menu. Press [3] or use [▼] button to scroll down until Void is highlighted and press [Enter]. Enter Admin password and press [Enter]. If Pre-Auth Void is selected in step 4, merchant then selects [F1] for All or [F4] for One.

  • Page 19: Performing A Settlement (Closing The Terminal)

    Terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed. Press [Enter] to print the customer copy of the receipt. NOTE: Transaction password protection is highly recommended for return transactions. Please contact Global Payments Customer Care at 441-505-0785.

  • Page 20: Server Settings

    NOTE: Auto Settle function is available on your terminal. To activate Auto Settle, please contact Global Payments Customer Care at 441-505-0785. 9 – Server Settings The application allows you to track transactions by the Server. From the Server menu, the user has the option to Add, Delete or Print a Server ID list. Add Server ID This option allows you to add a Server ID up to six (6) digits long.
  • Page 21 Print Server ID List This option allows you to print a list of the Servers. After the list completes printing, the terminal returns to the Server menu. Select [3] Print ID List to print the ID list. At idle menu press [.,#*] for the administrator menu. Key in the manager name and password, and then press [Enter].

  • Page 22: Batch Menu

    10 – Batch Menu Using the Batch menu, you can display the batch totals and history, change the current batch number and delete the current batch. Batch Total This feature will allow you to view the current batch grand totals. At idle menu press [.,#*] for the administrator menu.

  • Page 23: Reprint

    Delete Batch This feature will delete all transactions in the current batch. At idle menu press [.,#*] for the administrator menu. Key in the manager name and manager password, then press the [Enter] key. Select [2] to highlight Batch Menu. Select [3] to highlight Delete Batch.

  • Page 24: Reposts

    12 – Reposts To generate reports, follow the steps below: At idle menu press [.,#*] for the administrator menu. Key in the manager name and manager password, then press the [Enter] key. Select [0] to highlight Reports Menu. Select the report you want to generate: [Details] to print detailed information for each transaction.

  • Page 25: Locating Communication And Charging Bases

    14 – Locating Communication and Charging Bases NOTE: The iWL250B Short-Range Wireless base is available in two (2) models: receiving base and charging base. The iWL250B Short-Range Wireless device comes with either a receiving base or charging base, depending on the model ordered.

  • Page 26: Installation Procedure

    Storage temperature of -20° C to +55° C (-4° F to 131° F) • Connecting the Terminal on the Base Place the iWL250B Short-Range Wireless between the flanges on its base so that the contacts on the iWL250B Short-Range Wireless engage with the contacts provided on the base.
  • Page 27 Follow the below instructions: Connect the power supply unit after all other connections. • Connect the power support to the power jack. • Connect the power supply to the main network. • If the power is unplug from the base, the icon on terminal screen shows in red and base ID will flash.

  • Page 28: Base Configuration

    40 mm/1.57”, roll width 58mm/2 ¼”, roll length 17m/55’). Using unapproved paper can damage the terminal’s printer. To change the paper roll, follow the steps below: Pull up the flap at the top of iWL250B Short-Range Wireless. © 2020 Global Payments Inc. All Rights Reserved. SM-202273-v1.0BM...
  • Page 29 Pull the flap backwards to open the paper compartment. Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below. Pull a little bit of paper out towards the top of the terminal. Close the paper compartment by pulling the flap up towards the terminal.

  • Page 30: Troubleshooting

    Card Reader Does Not Work Properly (Cards are Not Read) When sliding the card through the reader, make sure the magnetic stripe on the card is facing the iWL250B Short-Range Wireless display screen. Swipe the card at a faster or slower steady speed.

  • Page 31: Cleaning

    Low Battery The terminal displays a warning indicating a low battery when the battery level is approximately less than seven per cent (7%) and the terminal is not powered by the base. If the battery status is low, the terminal displays low battery warning and it is not possible to perform any transaction or administrator function.

  • Page 32: Terminal Specifications

    Cleaning liquid that is applied to the terminal must dry within one minute. If it does not, dry the terminal with a soft cloth. 20 – Terminal Specifications This section discusses power requirements, dimensions and other specifications of the iWL250B Short-Range Wireless. Technical Specifications & Standard Features QVGA 320 x 240 pixel TFT-LCD •...

  • Page 33: Service And Support

    21 – Service and Support For iWL250B Short-Range Wireless product service and repair information, contact Global Payments Customer Care at 441-505-0785. Returning a Terminal for Service When you receive a replacement terminal, always return the defective devices back promptly; failure to do so may result in charges applied to your account.
  • Page 34 © 2020 Global Payments Inc. All rights reserved. SM-202273-v1.0BM...

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