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Summary of Contents for globalpayments V400m
- Page 1 Wireless V400m Quick Start Guide Follow the steps in this guide to set up your V400m to work with your POS. THE PLATFORM 1 | Wireless V400m Quick Start Guide...
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Page 2: How It Works
● Do not spray cleaning products directly onto your device. ● Do not plug your power adapter into an outdoor power outlet. ● Do not turn off your device when installing an update. 2 | Wireless V400m Quick Start Guide... -
Page 3: Before You Begin
“Tethering” or “'Hotspot” depending on whether your POS runs on Android, Windows, or iOS. STEP 1: LOAD THE RECEIPT PAPER INTO YOUR V400m Note: Use only a 57mm x 40mm thermal paper roll. We provide one roll of printer paper with the device. - Page 4 3. Unroll the paper until it is over the serrated edge of the device, and then close the compartment door. For information about how to print a receipt using your V400m, go to the FAQs section. STEP 2: TURN ON YOUR V400m Insert the 5V power adapter into the power port.
- Page 5 STEP 3: CONNECT YOUR V400m TO YOUR NETWORK You can connect your V400m to your network using the following connection types: ● Wi-Fi ● Bluetooth Note: ● Your device is configured to receive a dynamic IP address by default. If you need to configure a static IP address, go to the FAQs section.
- Page 6 2. Tap Exit, and then tap Yes. 3. Tap the Genius icon. Bluetooth Pair your V400m with your POS to share your POS' network connection with your V400m. Note: By default, Bluetooth connection isn’t enabled on your V400m. To enable Bluetooth connection, contact our Support Team at 888.249.3220.
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Page 7: Step 4: Check Your Connection
– If the Status field shows “Down,” contact our Support Team. For more information about how to contact our Support Team, go to the FAQs section. STEP 5: CHECK THAT YOUR V400m IS READY TO USE Check that your device connects to the internet From the home screen, use the keypad to press 000. - Page 8 ● If the test transaction successfully transfers to your device, cancel the test transaction and start running live sales. ● If the test transaction does not successfully transfer, contact our Support Team. For more information about how to contact our Support Team, go to the FAQs section. 8 | Wireless V400m Quick Start Guide...
- Page 9 V400m. To enable Bluetooth connection, contact our Support Team. If you have already paired your V400m with your POS but it’s not connecting, unpair your V400m and then follow the steps in Step 3: Connect your device to the network again.
- Page 10 Navigate to your POS device’s Bluetooth settings. 2. Select the option to search or scan for new Bluetooth devices. 3. From the list of available Bluetooth devices, select your Verifone V400m device. 4. Confirm any pairing prompts that appear on your POS or V400m device.
- Page 11 (Optional) DNS 2 Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address. For example, to use the IP address 192.168.2.35, enter 192.168.002.035. 11 | Wireless V400m Quick Start Guide...
- Page 12 Check that your device is paired with the POS. 2. Make sure that Bluetooth tethering is activated on the POS. 3. Run the gateway connection tests again. If the tests fail, contact our Support Team. 12 | Wireless V400m Quick Start Guide...
- Page 13 My V400m won’t read contactless cards. What do I do? If your V400m has a low battery level, it can’t accept contactless payments. To prevent this from happening, charge your device when you are not using it. If your V400m still doesn’t read contactless cards, contact our Support Team.
- Page 14 3. Note the number next to the Serial Number field. ● Your Merchantware credentials ● Your POS make and version Contact our Support Team at 888.249.3220. ©2023 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.® C9.3180-D01 14 | Wireless V400m Quick Start Guide...
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