Warranty Policy; Warranty Scope; Warranty Limitations; Warranty Application Process - E-Wheels E2S V2 User Manual

6 WARRANTY POLICY

6.1 Warranty Scope

This time limited warranty applies for all the E-series models for a period of 24 months or for 4000km (whichever comes first)
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after the first retail purchase. This warranty covers the electronic parts (display, motor, charger, and motherboard) against
manufacturing and material defects. For battery: 12 months or 2000km (whichever comes first).
• This warranty extends to the original purchaser only and is non-transferable.

6.2 Warranty Limitations

6.2.1 Wear parts
This includes the brake system (brake pads, calipers, brake cables, disc), tires, tubes, valves, rubber
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covers, support. Wear parts and other spare parts can be ordered in the webshop.
6.2.2 This limited warranty does not cover any damage to the product caused by:
Careless use, misuse, abuse, neglect, commercial use, shock, heat, humidity, wrongfully installations when home
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repairing, punctures, salt, bad maintenance, or modifications on the scooter. No type of external influence will be
covered.
Poor maintenance, incorrect charging, incorrect storage, incorrect use, ie: exceeding maximum weight, height and/
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or age restriction, riding down stairs, against walls or down/up curbs, other types of extreme sports, etc.
Accidents, crashes, riding over obstacles, racing, fire, if the product has been submerged under water, high pressure
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water, earthquakes, falls, oxidation, or chemical corrosion. Water damages are not covered by warranty unless they
are a result of manufacturing defects.
If the product has been tampered with and delivered without its original parts. Faults caused by other equipment.
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• Improper packaging or incorrectly returns to the dealer.
• Modification - use of a third party product that has not been purchased by E-wheels Norge AS / E-Wheels Europe AB

6.3 Warranty Application Process

For warranty and service related inquires, send your inquire to:
• Norway: service@e-wheels.no
• Sweden: service@ewheels.se
• Finland: service@ewheels.fi
• Denmark: service@e-wheels.dk
• France: service@e-wheels.fr
• Portugal: service@e-wheels.pt
EN