Cancelling A Support Service Request; Troubleshooting - Beko 978590EI User Manual

Using the product
6.6 Cancelling a Support
Service Request
If you want to cancel your support service request,
your request shall be delivered to the customer
representative successfully and the symbol shall
be illuminated constantly. To cancel;
1. Press the support service button for 3 seconds.
2. Support Service symbol shall start to blink.
3. Symbol shall turn off when your request is
cancelled successfully.
4. If your request does not cancel, Support Service
symbol shall constantly illuminate again.

6.7 Troubleshooting

When you press the support service button, the
light of the symbol does not illuminate constantly,
turned off immediately or if it is constantly blink:
1. Ensure that your product is connected to the
internet.
2. Ensure that you have a HomeWhiz account and
that you have entered your mobile phone number via
HomeWhiz application.
3. Ensure the accuracy of the phone number that you
registered to the HomeWhiz application.
4. If the internet connection is not available, this
feature does not work. Check your home internet
connection.
Info:
• When you press the support service key; If the
wireless connection is off, it shall be turned on
automatically.
• You will not be allowed to turn off your
product's wireless connection, while the
Support Service process is in progress.
• When the Support Service operation is
complete; Wireless connection shall continue
unless you turn it off.
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