Support Service Feature; Entering Phone Number For Support Service; Creating A Request Via Support Service - Beko 978590EI User Manual

Using the product
and the cooling compartment does not actively
perform cooling. You should not keep your food
in the cooling compartment if you activate this
function. The other compartments continue to cool
according to temperatures set before. Press the
key for 3 seconds again to cancel this function.
10. Wireless Key
This key is used for establishing wireless
connection to your appliance through HomeWhiz
mobile application.
When you press the key for 3 seconds, the
wireless connection symbol on the display/screen
flashes slowly (with intervals of 0.5 seconds). This
introduces your home network to the appliance.
When wireless connection with the product is
established, LED on the key remains still.
Connection may be activated/deactivated by
pressing on this key following the completion
of initial setup. The wireless connection icon
flashes (with the interval of 0,2 seconds) until the
connection is established. When the connection is
active, LED will remain still.
In case the connection cannot be established for
a long time, check your connection settings and
refer to 'Troubleshooting' section in the manual.
HomeWhiz application shall be used for wireless
connection. Installation steps are described on the
application during installation.
You can download the application by using the QR
code of HomeWhiz label on the appliance. The App
is offered through App Store for IOS devices, and
through Play Store for Android devices.
For detailed information please visit https://www.
homewhiz.com address
11. Key for Resetting Wireless Connection
Settings
To reset the wireless connection settings, press
Quick freezing ( ) and wireless connection
( ) keys simultaneously for 3 seconds. All user
information recorded previously are removed on
a product where wireless connection settings are
reset/restored to factory defaults.

6.3 Support Service Feature

*May not be available in all models
Support Service is a feature that allows you to create
a request for our expert representatives through a
special offer on your white goods products. After
the request to be created with the Support Service
button, our expert customer representatives will be
able to call you from your mobile phone number that
you have registered in the HomeWhiz application and
help you about all your questions.
6.4 Entering Phone Number
for Support Service
To ensure that your customer representative
may call you after creating a request by pressing
Support Service button, you shall share your
mobile phone number with the application. You
may add or change your mobile phone number
through the communication menu on the
HomeWhiz application.
6.5 Creating a Request Via
Support Service
To create a Support Service request, your product
must be connected to the internet.
1. Ensure that you have an internet connection on
the product and you have entered your mobile phone
number via HomeWhiz application.
2. Press the support service key for 3 seconds.
3. Support Service symbol shall start to blink.
4. When your request is delivered to the customer
representative successfully, Support Service symbol
shall constantly illuminate.
5. Your customer representative shall call you via the
telephone number that you have specified on the
HomeWhiz application.
6. The symbol shall turn off when the call is
completed.
7. If your request does not reach the customer
representative successfully, the light of the symbol
will turn off after a while. In this case, follow the
guides in the troubleshooting step.
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Refrigerator / User Guide