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XV. Troubleshooting
1. Failure to start/No response on buttons/ player freezes
·Check if the POWER SWITCH is on the position of "ON" , and check the power of
battery;
·Connect with the power adapter and check again;
·Push the power switch to the direction of OFF and push it to ON again. Press OK button to
turn on the player.
·If it still fails to start after charge，please contact our customer service center.
2 No voice in the earphone
·Please check the volume is 0 or not;
·Please check the connection of the earphone.
3. Serious noise
·Please check whether the pin of the earphone is dirty or not，as the disorders could cause
noise.
·Please check whether the music file is broken or not. You could try to play another music
file. If the file is damaged, it could cause serious noise or pause.
4. No voice in the loudspeaker
·Check if the setting of the loudspeaker is set as CLOSE. Set the speaker in
"Settings-Speaker" menu.
5. Display clobber on the screen
·Please check whether the language is properly selected or not, and please enter
<Setting>\<system setting>\<language selection> to set the language.
6. Download file failure
·Be sure the connection between computer and player is properly arranged;
·Check whether the memory is used up or not;
·Check whether the USB cable is broken or not.
7. Do not support WMA format music
The player dose not support WMA format music files which bit rate lower than 64kbps.
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