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Dear customer, You have purchased a CIAT product. We would like to thank you for the trust you have placed in our company and products. This manual contains information about our CIAT Authorised Technical Stations (STAC) network in France. We have produced this manual to enable you to make the most of the various functions available on your unit, and we recommend that you read it carefully and keep it safe.
Resolving minor faults Diagnosing faults Requesting Technical Assistance Information to be provided as part of a request CIAT Authorised Technical Stations network Maintenance service report Maintenance service from year 1 to year 10...
CIAT representative if the fault can be attributed to CIAT or its equipment. It is essential to take out an additional CIAT warranty when the equipment is ordered. These warranties start from the date on which the system is started up by a CIAT-authorised company when this is carried out within 3 months of the date on which CIAT invoices its direct customer.
• In case of failure to use original manufacturer parts. • Normal wear and tear of products due to use. Warning: In order to operate correctly, our products must be installed in accordance with the CIAT installation guide, industry practice and the annual maintenance procedures. EN - 6...
Stamp of CIAT Authorised Technical Station This copy of the warranty certificate must be kept safe by the user; it must be submitted to the reseller or the CIAT Authorised Technical Company as evidence of the warranty. EN - 7...
Cleaning and Maintenance Under no circumstances should the CIAT warranty be treated as a substitution for maintaining your equipment. Maintaining a heat pump will guarantee an optimal service life and performance for your installation. Conversely, failure to maintain your heat pump may cause it to malfunction, which can lead to increased consumption of electricity and higher bills.
Cleaning and Maintenance Operations you can carry out • For air-source heat pumps, the circulation of air around the outdoor unit must not be obstructed. Check regularly that nothing is obstructing the free circulation of air (leaves, pollen, miscellaneous objects, toys, etc.). •...
Malfunctions Resolving minor faults Experience shows that most malfunctions that occur during day-to-day use can be resolved without contacting the after-sales service. This saves money and ensures that the unit is quickly up and running again. Please note that in case of improper use or a malfunction outside the scope of the warranty, a technician call-out will be subject to a charge even during the warranty period.
Section: Residential after-sales; our STAC partners Please provide the following information when requesting assistance: 1 - The SO number on your CIAT order 2 – The unit's designation: Example: AQUALIS 2+ 28A HT...
CIAT to guarantee you the best quality service. CIAT approval, which is a guarantee of quality, is issued to both the company and technicians who undergo annual training in our training department.
Unit system start-up report System start-up date: ……………………………………………………………………………………………………………….….. Name of technician and company: …….…………………………………………………………………….….….….………… Unit designation: …………………………………….……………..… Serial No .……………………….….….….…………….. Maintenance contract no.:…………………………………………………………………………………………………..………… An annual sealing test must be carried out on the unit YES NO Installation and appearance of the unit Level, straightness of the unit and any subsidence of the concrete base •...
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Maintenance service report Operation type: ……………………………………….………….……... Date: ………………….….….………………………….. Name of technician and company: …….…………………………………………………….….….….…………………..……. Unit designation: …………………………………….….……………..… Serial No. ……………………….….…………………. Maintenance contract No.:……………………………………………………………………….….………………………….……. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: …………………………………………………………... Date: …………………………………………………… Name of technician and company: …….……………………………………………………………………………………….. Unit designation: …………………………………………………..… Serial No. ………………………………………………… Maintenance contract No.:………………………………………………………………………………………………………….. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: ………………………………………………………... Date: ……………………………………………………… Name of technician and company: …….………………………………………………………………………………………… Unit designation: ……………………………………………………..… Serial No. ……………………………………………… Maintenance contract No.:……………………………….…………………………………………………………………………. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: ……………………………………………………………………... Date: ………………………………………….. Name of technician and company: …….…………………………………………………………………………………………. Unit designation: ……………………………………………………………..… Serial No. ……………………………………….. Maintenance contract No.:…………………………………………………………………………………………………………..Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: …………………………………………………... Date: …………………………………………..………………… Name of technician and company: …….…………………………………………………………………………………………. Unit designation: …………………………………………………..… Serial No. ………………………………………………….. Maintenance contract No.:……………………………………………………………………………………………………………. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: …………………………………………………………... Date: …………………………………………………… Name of technician and company: …….………………………………………………………………………………………… Unit designation: ……………………………………………………..… Serial No. ………………………………………………. Maintenance contract No.:…………………………………………………………………….……………………………………… Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: …………………………………………………..Date: …………………………………………....Name of technician and company: …….…………………………………………………………………………....Unit designation: ……………………………..…………………..… Serial No. ……………………..…………………. Maintenance contract No.:……………………………………………………………………………..………………………. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: …………………………………………………....Date: …………………………………………..Name of technician and company: …….…………………………………………………………………………....Unit designation: ………………………………………………...… Serial No. ………………………………………..Maintenance contract No.:………………………………………………………………………………………………..……. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Maintenance service report Operation type: ………………………………………………....…... Date: ………………………………………….. Name of technician and company: …….………………………………………....…………………………………. Unit designation: …………………………………………..……..… Serial No. …………………………..……………. Maintenance contract No.:…………………………………………………………………………………..…………………. Installation and appearance of the unit • Level, straightness of the unit and any subsidence of the concrete base ...
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Dans le souci constant,d’améliorer son matériel, CIAT se réserve le droit de procéder sans préavis à toutes modifications techniques. Non-contractual document. As part of its policy of continual product improvement, CIAT reserves the right to make any technical modifications it feels appropriate without prior notification.