Step 7: Complete The Setup - NetComm NF18ACV Quick Start Manual

Step 7
Congratulations- Your BYO modem set up should now be complete!
Please note you may need to wait a few minutes for the settings to apply and/or may
also need to reboot/powercycle your modem (turn off and on again) if it does not occur
automatically.
You can test the connection by visiting a website on your connected device. If it
works, your Flip nbn™ internet is up and running! If you have issues connecting,
please contact our support team for further troubleshooting.
How to Contact Our Support Team:
1. Give us a call on 1300 354 788 during our business hours:
Monday- Friday: 9am-
7pm
Saturdays: 9am-4pm
2. Email: enquiries@flipconnect.com.au
Please include in your email your:
 Account Number
 Step number and description of issue/fault
Any relevant pictures etc. which may assist our team in resolving this for you

 Preferred contact method and/or contact time (we'll do our best to reach you
at the requested time).