Return Goods Policy - ECD DO82 Instructional Manual

RETURN GOODS POLICY

All requests for returned goods must be initiated through our Customer Service Department. Please call our phone
number (714) 695-0051 with the specifics of your request. The following conditions must be satisfied for consideration
of applicable credit for the return of products purchased from Electro-Chemical Devices:
1) The item is unused and in the original package.
2) The item was shipped directly from Electro-Chemical Devices.
3) The item has not been damaged in shipment to Electro-Chemical Devices.
4) Items containing date-sensitive parts such as electrodes, must be returned within 1 month of the invoiced date.
5) Items without date-sensitive parts must be returned within 3 months of the invoiced date.
A Return Merchandize Authorization Number must be obtained from Customer Service and be provided on all
paperwork and packaging. To obtain a Return Merchandize Authorization Number, please provide the reason for return,
the date of purchase, your original purchase order number, and either our order number or our invoice number. The
issuance of a Return Merchandize Authorization Number is a verbal approval for return only and does not guarantee
credit or allowance. Returned goods must be received within 30 days of the issuance date of the Return Merchandize
Authorization Number or it will become null and void.
Necessary physical and mechanical inspection is completed upon receipt of the item. Applicable credit or equivalent
allowance is determined after inspection of the returned item. If all of the above conditions are met, and the item has
been approved to return to our stock, a restocking charge of 25% of the purchase price is deducted from the applicable
credit.
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