Transactions Fail To Process - VeriFone UX301 Installation Manual

Troubleshooting Guidelines
NOTE
CAUTION
Transactions
Fail To Process
NOTE
This chapter lists possible malfunctions that may occur while operating a UX301
device and the appropriate corrective action. If the problem persists - even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted
by parties other than authorized Verifone representatives may void any warranty.
Using an incorrectly rated power supply may damage the unit or cause it to not
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the specified requirements (see
detailed power supply specifications). If not, obtain the appropriately rated power
supply before continuing with troubleshooting.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
The UX301 reads the card upon card removal or withdrawal from the slot.
•
If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•
If the problem persists, contact your local Verifone representative.
C
HAPTER
Specifications for
UX301 I G
NSTALLATION UIDE
6
35