Troubleshooting - CyberPower CST150XLU User Manual

TROUBLESHOOTING

Problem
Circuit breaker button is
projecting from the back of
the unit.
The UPS does not perform
expected runtime.
The UPS will not turn on.
PowerPanel® Personal is inactive
(all icons are gray).
The USB power ports are not
providing power to the
connected devices.
Additional troubleshooting information can be found at "Support" at www.CyberPowerSystems.com
Possible Cause
Circuit breaker has tripped due to
an overload.
Battery not fully charged.
Battery is worn out.
The on/of switch is designed
to prevent damage from rapidly
turning it of and on.
The unit is not connected to an
AC outlet.
The battery is worn out.
Mechanical problem.
The USB cable is not connected.
The USB cable is connected to the
wrong port.
The unit is not providing
battery power.
The USB power port has Over
Current Protection design. When
the total current of connected
devices is over 2.1 A, the USB
power ports will stop providing
power to the connected devices.
Solution
Turn the UPS of and unplug at
least one piece of equipment.
Reset the circuit breaker by
depressing the button, and then
turn the UPS on.
Recharge the battery by leaving
the UPS plugged in.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
Turn the UPS of. Wait 10 seconds
and then turn the UPS on.
The unit must be connected to a
120V 60Hz outlet.
Contact CyberPower Systems
about replacement batteries at:
cyberpowersystems.com/support.
Contact CyberPower Systems at:
cyberpowersystems.com/support.
Connect the USB cable to the
UPS unit and an open USB port on
the back of the computer.
You must use the cable that came
with the unit.
Check the back of the computer
for an additional USB port.
Move the cable to this port.
Shutdown your computer and turn
the UPS of. Wait 10 seconds and
turn the UPS back on. This should
reset the unit.
Turn the UPS of and unplug at
least one piece of device
connected to the USB power
port and then turn the UPS on.