Warning: The servicing instructions are for use by qualified personnel only. To avoid personal injury, do not perform any servicing unless you are qualified
to do so. Refer to all safety summaries prior to performing service.
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2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions Revision A. Published July, 2022. Warning: The servicing instructions are for use by qualified personnel only. To avoid personal injury, do not perform any servicing unless you are qualified to do so.
Preface......................................4 Clear and sanitize procedures..............................5 Memory devices..................................5 Volatile memory devices..............................5 Non-volatile memory devices............................6 How to sanitize an instrument............................... 7 Main board removal instructions............................7 Repair charges.................................... 11 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
Preface Preface This document helps customers with data security concerns to clear or sanitize 2 Series MSO instruments. Instruments in this series contain a processor system with a non-removable mass storage. These products have data storage (memory) devices and data export interfaces (USB and Ethernet). The following instructions explain how to sanitize the instrument.
Main board No Unplug the Unplug the system processor instrument instrument and remove and remove all battery all battery packs for at packs for at least 30 least 30 seconds seconds 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
4 GB Stores Both Directly Application Main board Remove the or 8 GB application software TekSecure Main board software and operations user data and file operations 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
Main board removal instructions Use this procedure to remove the Main board when you need to sanitize an instrument before returning it to Tektronix for repair. Refer to your company's internal policies regarding handling or disposal of the Main board. A new Main board will be installed by Tektronix service and the instrument is repaired and adjusted as necessary.
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Using a T-10 screwdriver, remove the 16 PT thread forming screws from the back of the instrument. Remove the back cover of the instrument and set it aside. 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
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13. Disconnect the front panel cable from the Main board by flipping up the latch on the cable-side of the connector and sliding the cable out of the connector. This cable includes hook features, so the cable must be lifted out of the connector while sliding it out. 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
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16. Slowly work around the edges of the Main board and lift the board straight out of the enclosure. 17. Reattach the back cover using the PT thread forming screws from the instrument. 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
Repair charges Repair charges Replacement of damaged and missing hardware is charged according to the rate at the time of replacement. 2 Series Mixed Signal Oscilloscope MSO22, MSO24 Declassification and Security Instructions...
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