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Troubleshooting
MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. See
10).
If charging the battery doesn't work, try restarting your camera.
See
Restarting Your GoPro (page
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
See
Restarting Your GoPro (page
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
• The computer doesn't work with HEVC files. Try downloading the
latest version of the GoPro Player for Mac ® or Windows ® for free at
gopro.com/apps.
• Your computer doesn't meet the minimum requirements of the
software you're using for playback.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
Swipe down on the rear screen to access the Dashboard, swipe left, and
then tap Preferences > Connections > Camera Info.
I DON'T KNOW WHICH SOFTWARE VERSION I HAVE
Swipe down on the rear screen to access the Dashboard, swipe left, and
then tap Preferences > About > Camera Info.
I CAN'T FIND MY CAMERA'S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also find it by swiping down on the rear screen to
access the Dashboard, swiping left, and then tapping Preferences >
About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
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SD Card + Battery Setup (page
110).
110).
Tech Specs: Video
VIDEO RESOLUTION (RES)
Video resolution refers to the number of horizontal lines used in each
frame of video. A 1080p video is made up of 1080 horizontal lines.
A 5.3K video is made up of 5312 horizontal lines. Since more lines equals
greater resolution, 5.3K will deliver a more detailed picture than 1080p.
Video Resolution
Description
Ultra high-resolution video that captures
breathtaking ultra HD video in the wide 16:9
5.3K
aspect ratio. Can be used to grab 15.8MP stills
from your video.
Ultra high-resolution video that captures more
of the scene with the taller 4:3 aspect ratio.
5.3K 4:3
Great for point-of-view footage and grabbing
21MP stills from your video.
Ultra high-resolution video that captures the
tallest and widest field of view ever on a HERO
5.3K 8:7
camera. Great for zooming in while keeping the
rich textures and sharpness of your footage and
grabbing 24.7MP stills from your video.
Ultra HD video with tall 4:3 aspect ratio
4K 4:3
captures more of the scene than 16:9 shots.
Can be used to grab 12MP stills from your video.
Ultra HD video with 16:9 aspect ratio. Great for
4K
tripod and fixed-position shots. Can be used to
grab 8MP stills from your video.
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