Troubleshooting; Tech Specs: Video - GoPro MAX User Manual

Troubleshooting

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. See
the battery didn't work, try restarting your camera. See
GoPro (page 65).
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 65).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
• The computer doesn't work with HEVC files. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
• Your computer doesn't meet the minimum requirements of the
software you're using for playback.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON'T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences >
About > Camera Info.
I CAN'T FIND MY CAMERA'S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also find it by swiping down to access the Dashboard,
then tapping Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
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Charging (page <?>). If charging
Restarting Your

Tech Specs: Video

VIDEO RESOLUTION (SPHERICAL)
Video resolution (RES) refers to the number of horizontal lines used in
each frame of video. A 5.7K video is made up of 5528 horizontal lines,
each with a width of 2764 pixels. A 3K video is made up of 2880 horizontal
lines, each with a width of 1440 pixels. Since more lines equals greater
resolution, 5.7K will deliver a more detailed picture than 3K.
Video Resolution Best Use
Beautiful high-resolution content. Enables
1080p30 OverCapture videos with the
5.7K30 traditional GoPro look and feel. Results in a
large viewing area, so is recommended for most
situations.
More info to come.
4K30
High frame rate yields the smoothest, most
immersive results for capturing fast-action
activities. Enables 720p60 fixed-frame
3K60
OverCapture videos. This FPS gives you the
most natural playback in head-mounted displays
(HMDs) and enables slow motion during editing.
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