Troubleshooting - KitchenAid KICU500X Use And Care Manual

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Is the cooktop wired properly? See the Installation
Instructions for more information.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Cooktop will not operate
■
Is the cooktop control set correctly? Touch the display area
on the control panel to select a cooking surface before
selecting a function.
■ Is the "Control Lock" Cooktop Lockout set? See "Control
Lock" section.
■
Has the cooktop turned off by itself? The power off key
was unintentionally touched. Press power key again. Reset
the cooktop.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size? Use cookware about the
same size as the surface cooking area. Cookware should not
extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■ Is the proper cookware being used? See "Cookware"
section.
■
Is the cooktop control set to the proper heat level? See
"Cooktop Controls" section.
■ Is the cooktop level? Level the cooktop. See the Installation
Instructions.
Display shows messages
■ Is the display flashing when you place a saucepan on an
induction surface cooking area? Check that the saucepan
is electromagnetic. Check that the diameter of the saucepan
is large enough. Center the saucepan on the surface cooking
area. Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area off,
then on again. If the display still does not light up, turn power
off at the circuit breaker. Wait 20 seconds and turn power
back on.
■
Is the Performance boost function display flashing and
switching off? The Performance boost function operates the
surface cooking area with the most power. During long
cooking times, it is possible that the function will switch the
surface cooking area off to keep the cooktop from
overheating. You can continue to use the cooktop if the
display is not flashing.

TROUBLESHOOTING

■
■
■
■
■
Is the display flashing "Er" and numbers? If an "Er" and a
series of numbers appear in the display panel, turn power off
at the circuit breaker. Turn on again, if problem continues call
customer service. See "Assistance or Service" section.
Is the display flashing "F" or "C" and numbers? If "F" or
"C" and a number are alternately flashing on the display, refer
to the following table for possible solutions.
Error Error
Code
Cooktop An object, liquids
has or soils are
turned off putting pressure
and is on the control
beeping panel.
every 10
seconds.
F42, F43 The power
voltage is too low
or too high.
C81, C82, The surface
C83 cooking area has
overheated.
F12, F21,
F25, F36,
F37, F40,
F47, F56,
F58, 560,
F61, F62,
F63, F64
Operational cooktop sounds
Is there a low humming? This occurs when cooking at high
power. The cause of this is the amount of energy which is
transmitted from the appliance to the cookware. This sound
will quiet or go away when the power is turned down.
Is there a crackling? This sound occurs when cookware is
used which consists of different materials. The noise is
caused by vibrations in the joint faces between the different
layers. It may change depending on the amount and type of
food being cooked.
Is there a fan noise? The electronics require a controlled
temperature in order to function reliably. The cooktop is fitted
with a fan which runs at various speeds according to the
temperature detected. The fan may also continue to run even
after the cooktop has been switched off, if the temperature it
detects is too high.
Solution
Thoroughly wipe or remove
any object on touch keys.
Turn off the cooktop. Wait
5 seconds, then turn it back
on. If this continues, contact a
qualified electrician.
The surface cooking area
automatic shutoff was
activated. Wait 5 minutes, for
it to cool down, then turn it
back on.
Call customer service. See the
"Assistance or Service"
section.
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