Hillrom Welch Allyn Connex Spot Monitor Service Manual

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Welch Allyn

Connex

Spot Monitor

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Software version 1.X

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Page 1 Welch Allyn ® Connex Spot Monitor ® Service manual Software version 1.X...
Page 2 FOSS makes our products more robust and secure, and gives us and our customers greater flexibility. To learn more about FOSS that may be used in this product, please visit our FOSS website at hillrom.com/opensource. Where required, a copy of FOSS source code is available on our FOSS website.
Page 3: Table Of Contents
Contents Symbols and definitions ......................1 Safety .............................. 5 Warnings and cautions ..............................5 General safety considerations ............................6 Electrostatic discharge (ESD) ............................6 Overview ............................9 Purpose and scope ................................9 Technical support services ............................10 Recommended service intervals ..........................14 The Welch Allyn Service Tool .............................
Page 4 iv Contents Welch Allyn® Connex® Spot Monitor Remove the speaker ................................ 55 Separate the main PCA board from the front housing ................56 Remove the SpO2 insert ............................... 57 Remove the SpO2 board .............................. 61 Remove the communications board ........................64 Remove the touchscreen and display ribbon cable separately from the main PCA board ......................................
Page 5 Contents v Service manual Troubleshooting ........................155 Interpreting log file output ............................155 Symptoms and solutions ............................160 Technical alarm and information messages ....................171 Connex Direct ......................... 217 Introduction ..................................217 Active Directory setup ..............................221 Project workflow ................................242 Troubleshooting ................................
Page 6 vi Contents Welch Allyn® Connex® Spot Monitor...
Page 7: Symbols And Definitions
Documentation symbols For information on the origin of these symbols, see the Welch Allyn symbols glossary: https:// www.hillrom.com/content/dam/hillrom-aem/us/en/sap-documents/LIT/80022/ 80022945LITPDF.pdf. WARNING The warning statements in this manual identify conditions or practices that could lead to illness, injury, or death. Warning statements appear with a grey background in a black and white document.
Page 8 2 Symbols and definitions Welch Allyn® Connex® Spot Monitor Alternating current (AC) Rechargeable battery Rated power input, DC Rated power input, AC Lithium-ion battery Direct current (DC) Protective Earth (PE) Connectivity symbols Ethernet ® Bluetooth Nurse call Wireless signal strength •...
Page 9 Symbols and definitions 3 Service manual Environmentally Friendly Use Period in years. Do not reuse, Single use Separate collection of device Electrical and Electronic Equipment. Do not dispose as unsorted municipal waste. Non-ionizing electromagnetic Call for maintenance radiation Task Light Prescription only or "For Use by or on the order of a licensed medical professional"...
Page 10 4 Symbols and definitions Welch Allyn® Connex® Spot Monitor Screen symbol Process indicator for activities like acquiring measurements and connecting to a laptop...
Page 11: Safety
Safety All users of the monitor must read and understand all safety information presented in this manual before using or repairing the monitor. United States federal law restricts this device to sale, distribution, or use by or on the order of a licensed medical practitioner.
Page 12: General Safety Considerations
6 Safety Welch Allyn® Connex® Spot Monitor CAUTION The monitor may not function properly if dropped or damaged. Protect it from severe impact and shock. Do not use the monitor if you notice any signs of damage. CAUTION Do not connect more than one patient to a monitor or connect more than one monitor to a patient.
Page 13 Safety 7 Service manual you are wearing a grounded wrist strap (with a resistor of at least 1 megohm in series) or other grounding device. • Use only grounded tools when inserting, adjusting, or removing static-sensitive components and assemblies. • Remove or insert static-sensitive components and assemblies only with monitor power turned off.
Page 14 8 Safety Welch Allyn® Connex® Spot Monitor...
Page 15: Overview
Purpose and scope This service manual is a reference for periodic preventive maintenance and corrective service procedures for the Welch Allyn Connex Spot Monitor. It is intended for use only by trained and qualified service personnel. Corrective service is supported to the level of field-replaceable units. These include circuit-board assemblies and some subassemblies, case parts, and other parts.
Page 16: Technical Support Services
SmartCare Remote Management SmartCare Remote Management is a secure cloud-based portal that offers biomeds access to manage their Hillrom connected devices remotely in a centralized portal. For more Information and a complete list of compatibility information, refer to the SmartCare Remote Management Instructions for use.
Page 17 Service manual Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service from our website: https://www.hillrom.com/en/services/explore-our-self-service-tools/repair-status-request/. CAUTION Unauthorized repairs will void the product warranty. Non-warranty service Welch Allyn Product Service Centers and Authorized Service Providers support non-warranty repairs.
Page 18 A full description of the problem or service request. Obtain an RMA number. Either contact Welch Allyn and request an RMA number or visit us on the web: https://www.hillrom.com/en/services/explore-our-self-service-tools/repair-status-request/. NOTE Welch Allyn does not accept returned products without an RMA.
Page 19 Overview 13 Service manual NOTE In the United States, the applicable regulations can be found in the Code of Federal Regulations (CFR). Refer to 49 CFR 173.185 for shipping Lithium-ion batteries by air or ground. Use 49 CFR 172.102 sections A54 and A101 to find the special provisions for shipping Lithium-ion batteries.
Page 20: Recommended Service Intervals
14 Overview Welch Allyn® Connex® Spot Monitor Recommended service intervals To confirm that the device is functioning within the design specifications, perform periodic service as indicated in the following table. Customers who have the Standard unlicensed edition of the Welch Allyn Service Tool can perform the basic functional verification and calibration procedures referenced in the table by following the instructions in this manual.
Page 21: The Welch Allyn Service Tool
Overview 15 Service manual The Welch Allyn Service Tool The Welch Allyn Service Tool is available in the following editions: • Standard unlicensed: Accompanies your device. Gold: Required to perform complete functional verification and calibration. This edition • requires an additional license. For more information about acquiring this license, contact Welch Allyn.
Page 22: Battery Performance
16 Overview Welch Allyn® Connex® Spot Monitor Some of these features are enabled for any user (Standard unlicensed edition). Others require special user account privileges or a Welch Allyn service contract (Gold edition). If you require gold- level support for a Welch Allyn product, please contact Welch Allyn technical support. Battery performance About the batteries The device uses a rechargeable, 2-cell, Lithium-ion smart battery supplemented by an optional,...
Page 23 Overview 17 Service manual Follow best practices to extend the life of the battery The following practices help to extend the life of the battery and the device. WARNING Safety risk. When handling and storing Lithium-ion batteries: Avoid mechanical or electrical abuse. Batteries may explode or cause burns if disassembled, crushed, or exposed to fire or high temperatures.
Page 24 18 Overview Welch Allyn® Connex® Spot Monitor...
Page 25: Controls, Indicators, And Connectors
Controls, indicators, and connectors NOTE Your model might not contain all of these features. Front-Left view No. Feature Description LCD screen 7" color touchscreen provides a graphical user interface Thermometry Secures the SureTemp unit to the monitor Battery charge and power-up status The LED indicates the charging and power-up status when indicator connected to AC power:...
Page 26 20 Controls, indicators, and connectors Welch Allyn® Connex® Spot Monitor No. Feature Description • Places the monitor into Sleep mode, except when an alarm condition is active (brief press) • Wakes up the monitor from Sleep mode Back-Bottom-Left view No. Feature Description Battery compartment (behind cover) Houses the battery (captive screw secures cover to...
Page 27 Controls, indicators, and connectors 21 Service manual This section applies only to devices with an Accessory Power Management (APM) stand. The APM is an accessory stand with work surface, power supply for enhanced device run time, and organizational bins to arrange sensors and cables for available parameters. Front-Top-Left view No.
Page 28 22 Controls, indicators, and connectors Welch Allyn® Connex® Spot Monitor Back-Bottom-Right view No. Feature Description USB ports (2) Connect optional accessories USB cable Connects APM work surface to monitor APM power cable Connects APM work surface to monitor Power connection Provides an external AC power connection Ground lug (equipotential terminal) Provided for electrical safety testing and for connecting a...
Page 29: Advanced Settings
Advanced settings Advanced settings provide access to device settings and service menu information with an access code. This section covers the following primary tabs: • General. Settings for system language as well as date and time, plus open source software disclosure.
Page 30: General Tab
24 Advanced settings Welch Allyn® Connex® Spot Monitor General tab Specify the language When you first access Advanced settings, the General tab appears, displaying the Language tab. Select a language. Do one of the following: • To continue in Advanced settings, touch another tab. To exit Advanced settings and return to the Home tab, touch Exit.
Page 31: Parameters Tab
Advanced settings 25 Service manual Do one of the following: • To continue in Advanced settings, touch another tab. To exit Advanced settings and return to the Home tab, touch Exit. • Review the open source software disclosure In Advanced settings, touch the General > Open Source tabs. Read Welch Allyn's disclosure about its use of "free"...
Page 32: Network Tab
26 Advanced settings Welch Allyn® Connex® Spot Monitor Specify advanced averaging interval settings Averaging intervals are available in the Office profile. In Advanced settings, touch the Parameters > Averaging tabs. Specify settings. Setting Action/Description NIBP averaging program Select the averaging program to view or modify. You can change the name of the averaging program.
Page 33 Advanced settings 27 Service manual In Advanced settings, touch the Network > Radio tabs. Specify settings. Setting Action/Description Enable radio Enable the radio for WiFi communications. When disabled, the radio is not available. ESSID Enter the service set identifier (SSID) for the enterprise.
Page 34 28 Advanced settings Welch Allyn® Connex® Spot Monitor WPA-Personal and WPA2-Personal Enter a Passphrase (8 to 63 characters). The characters you enter appear as asterisks. Then click Update radio WPA-Enterprise and WPA2-Enterprise Specify the following settings and then click Update radio Anonymous identity Enable this option to disable the User name field.
Page 35 Advanced settings 29 Service manual the IP address entry field, enter the IP address. In the Port entry field and enter the port number. The range of entry is 0 to 65535. DNS hostname Enable the device to connect to a Network Rendezvous Service (NRS) by entering a hostname to be sent to a Domain Name Server (DNS) to retrieve the NRS IP address.
Page 36 30 Advanced settings Welch Allyn® Connex® Spot Monitor Do one of the following: • To continue in Advanced settings, touch another tab. To exit Advanced settings and return to the Home tab, touch Exit. • Specify device IP settings A radio card must be installed and operational to specify the device IP settings. In Advanced settings, touch the Network >...
Page 37: Service Tab
Advanced settings 31 Service manual Service tab Ethernet status In Advanced settings, touch the Service > Ethernet status tabs. This Ethernet status vertical tab displays read-only data about the Ethernet connection: Network • MAC address • IP address • Subnet mask •...
Page 38 32 Advanced settings Welch Allyn® Connex® Spot Monitor Radio status In Advanced settings, touch the Service > Radio status tabs. This Radio status vertical tab displays the following read-only data about the WiFi or Bluetooth radio connection: Network • MAC address •...
Page 39 Advanced settings 33 Service manual Touch and enter up to 20 characters in the following data fields to support device identification: • Asset tag • Device location • Device location ID If desired, select Allow Display Lock. The display lock prevents clinician input, which may be useful when cleaning the display. If desired, select Disable USB ports.
Page 40 34 Advanced settings Welch Allyn® Connex® Spot Monitor NOTE Not all flash drives are supported. See "USB flash drive requirements" in the Appendix for details. Save service logs to a USB flash drive This procedure enables you to save the last 14 active log files to a USB flash drive. NOTE The Welch Allyn Service Tool enables you to save only the 2 most recent log files.
Page 41: Power-Up Sequence
Power-up sequence Overview The system performs a power-on self test (POST) of the software and internal hardware each time the device is powered on. Specific tests performed include the following: • CVC-PIC tests • LED power tests • eMMC (memory) tests •...
Page 42 Power-up sequence Welch Allyn® Connex® Spot Monitor...
Page 43: Bluetooth Wireless Technology
Bluetooth wireless technology NOTE Your model might not contain all of these features. Bluetooth wireless technology is available in the Office profile. Bluetooth status A monitor with Bluetooth wireless technology displays the status between the monitor and the device in the Status area. Image Description No image...
Page 44 38 Bluetooth wireless technology Welch Allyn® Connex® Spot Monitor Touch Touch Add new device. For a laptop, select the monitor from the list of available devices in your Bluetooth program manager on your laptop task bar. NOTE For a tablet, select the monitor (WACSM device) from the list of available devices in your Bluetooth program manager on your tablet.
Page 45: Bluetooth Low Energy (Ble) Workflow
Bluetooth wireless technology 39 Service manual The new name appears in the list of paired Bluetooth device list. Bluetooth Low Energy (BLE) workflow For more information, contact your sales representative. Use the Welch Allyn Product Configuration Tool (version 1.9.0, or later) to allow and enable the Bluetooth Low Energy (BLE) connection and update the Connex Spot Monitor (monitor) configuration file.
Page 46 40 Bluetooth wireless technology Welch Allyn® Connex® Spot Monitor...
Page 47: Disassembly And Repair
Disassembly and repair These procedures provide instructions for device disassembly and board removal, as well as component replacement and reassembly. Each part’s disassembly instructions might include one or both of the following: • Reassembly notes: This subsection contains information specific to reassembly. At a minimum, these notes indicate whether or not reassembly is the reverse of disassembly.
Page 48: Required Tools And Equipment
42 Disassembly and repair Welch Allyn® Connex® Spot Monitor CAUTION To avoid mismatching screws and holes, keep the screws for each piece with that piece as you remove modules and circuit assemblies. It is possible to mistakenly install machine screws in locations intended for plastite screws. Plastite screws have a Torx-pan head.
Page 49: Connector Types
Disassembly and repair 43 Service manual Connector types Disassembly and repair procedures require that you disconnect and reconnect the following connector types inside the device: Locking (squeeze-release): Locking connectors use a latching mechanism to prevent • accidental disconnection during assembly and use. The latch is located on one end of a tab so it may flex and lock into place when coupled with its matching connector.
Page 50 44 Disassembly and repair Welch Allyn® Connex® Spot Monitor CAUTION Do not use excessive force when releasing pressure on the connector. Excessive force may result in breaking the sliding outer piece. To remove a ZIF connector CAUTION Remove a flex cable only after the ZIF latch is open. Using a suitable tool (for example, a paper clip, small flat-head screwdriver, or needle-nose pliers), slide the latching piece of the connector away from the connector body.
Page 51 Disassembly and repair 45 Service manual NOTE This connector is labeled PB because of its location on the wireless radio board. To remove a coaxial connector, lift the connector away from the board. To connect a coaxial connector, align the connector over the mount on the board and press to snap it into place.
Page 52: Disassembly Overview
46 Disassembly and repair Welch Allyn® Connex® Spot Monitor Disassembly overview The following flow chart provides an overview of the complete disassembly of the device. Most disassembly activities require that you complete a subset of the steps detailed here. The flow chart indicates the steps which must be completed in sequence to remove a particular component.
Page 53: Power Down The Monitor
For more information about these tests and the service tool, see “Functional verification and calibration.” If you do not have the service tool, you can download it from https://www.hillrom.com/en/services/welch-allyn-service- tool/. Power down the monitor You can power down the device as follows: 1) by briefly pressing the power button on the housing and then following the onscreen prompts, or 2) by using onscreen controls alone.
Page 54: Remove The Monitor From The Stand
48 Disassembly and repair Welch Allyn® Connex® Spot Monitor Remove the monitor from the stand Disconnect the power cord from the wall. If the system has an APM, disconnect the power and communication cables from the monitor. If the system has an external power supply, disconnect the power supply from the monitor. Remove the 4 Phillips screws from the back of the stand mount to remove the monitor from the stand.
Page 55: Exploded View Diagram
Disassembly and repair 49 Service manual Exploded view diagram The drawing below shows individual components of the device and their relationships to one another.
Page 56: Remove The Battery
50 Disassembly and repair Welch Allyn® Connex® Spot Monitor Remove the battery Before removing the battery, power down the monitor as described in this manual. Place the unit face down on the table as shown. Loosen the captive Phillips screw to remove the battery door. Disconnect and remove the battery.
Page 57: Remove The Back Housing
Disassembly and repair 51 Service manual Remove the back housing Remove the 6 Phillips screws on the back of the device to remove the back housing. Lift the back housing straight up off the device. Remove end cap on the right by pulling it out of its slot.
Page 58: Remove The Temperature Module Or Housing
52 Disassembly and repair Welch Allyn® Connex® Spot Monitor Reassembly notes Kit items: • 105939, End cap • 105923, Back housing (includes battery, speaker foam, 6 screws, and labels) NOTE The back housing is not available for direct purchase. Welch Allyn limits availability of certain parts to Authorized Service Personnel only.
Page 59 Disassembly and repair 53 Service manual Remove the Phillips screw that holds the module in place. Lift the module out of the left side slot. Reassembly notes Kit item: • 105940, SureTemp Plus module NOTE Reassembly is the reverse of disassembly.
Page 60 54 Disassembly and repair Welch Allyn® Connex® Spot Monitor Remove the Braun ThermoScan PRO 6000 module Disconnect the ribbon cable by lifting the connector. Remove the Phillips screw that holds the module in place. Lift the module out of the left side slot.
Page 61: Disassemble The Main Pca Board
Disassembly and repair 55 Service manual Reassembly notes Kit item: • 105941, Braun ThermoScan PRO 6000 dock NOTE Reassembly is the reverse of disassembly. Disassemble the main PCA board Remove the speaker Disconnect the speaker wire. Remove the speaker. Reassembly notes Kit item: •...
Page 62: Separate The Main Pca Board From The Front Housing
56 Disassembly and repair Welch Allyn® Connex® Spot Monitor When replacing the speaker While holding the speaker, guide the wire through the hole in the pump assembly and drop the speaker into place. Connect the speaker wire to the main PCA board. Separate the main PCA board from the front housing Disconnect the power switch flex cable from the main PCA board.
Page 63: Remove The Spo2 Insert
Disassembly and repair 57 Service manual Remove the main PCA board from the front housing. Reassembly notes NOTE Reassembly is the reverse of disassembly. Remove the SpO2 insert Turn over the main PCA board and remove the 2 T-10 Torx screws attaching the sensor insert to the main PCA board.
Page 64 58 Disassembly and repair Welch Allyn® Connex® Spot Monitor Turn over the main PCA board again so that the SpO2 board is facing you; then disconnect the power harness from the main PCA board. To disconnect the insert from the pump manifold, hold the black pump manifold with one hand and tilt the top of the insert away from the main PCA board with the other hand.
Page 65 Disassembly and repair 59 Service manual NOTE Reassembly is not the reverse of disassembly, but it is the same for each insert. When replacing the SpO2 insert Complete the following steps: • Attach the power harness to the SpO2 insert. (See "Attach the power harness to the insert.") •...
Page 66 60 Disassembly and repair Welch Allyn® Connex® Spot Monitor Attach the SpO2 insert to the main PCA board Align the insert with the edge of the main PCA board. Connect the pump tubing to the insert as shown and press firmly. Adjust the insert to fit snugly along the side of the board. Connect the power harness to the main PCA board.
Page 67: Remove The Spo2 Board
Disassembly and repair 61 Service manual Remove the SpO2 board The monitor is configured with one of the following SpO2 boards: Masimo, Nellcor, Nonin, or none. Proceed witih the disassembly steps that apply to your device. Remove the Masimo board Remove the 2 Phillips screws from the SpO2 board.
Page 68 62 Disassembly and repair Welch Allyn® Connex® Spot Monitor Firmly grasp the adapter board and lift it straight up to disconnect the pins. Remove the Nellcor board Remove the 2 Phillips screws from the SpO2 board. Lift the SpO2 board to remove it from the adapter board.
Page 69 Disassembly and repair 63 Service manual Remove the 2 Phillips screws that hold the adapter board to the main PCA board. Firmly grasp the adapter board and lift it straight up to disconnect the pins. Remove the Nonin board Remove the 2 Phillips screws that attach the SpO2 board to the main PCA board.
Page 70: Remove The Communications Board
64 Disassembly and repair Welch Allyn® Connex® Spot Monitor Remove the board. Reassembly notes SpO2 board options are Masimo, Nellcor, and Nonin. Kit items: • 105931, adapter board, Masimo board, and 2 Phillips screws (4-40 0.250 pan steel zinc) • 105932, adapter board, Nellcor board, and 2 Phillips screws (4-40 0.250 pan steel zinc) •...
Page 71 Disassembly and repair 65 Service manual Disconnect the antenna wire from the PB connector on the antenna board. Reassembly notes Kit items: • 105936, Wireless radio board, antenna, and 2 T-10 Torx screws • 105938, Antenna board NOTE Reassembly is the reverse of disassembly. Remove the Bluetooth board from the main PCA board Remove the T-10 Torx screw from the Bluetooth radio board.
Page 72: Board
66 Disassembly and repair Welch Allyn® Connex® Spot Monitor Pull the board straight out to disconnect the mini USB connector. Reassembly notes Kit items: • 105937, Bluetooth board and a T-10 Torx screw NOTE Reassembly is the reverse of disassembly. Remove the touchscreen and display ribbon cable separately from the main PCA board NOTE The touchscreen contains a serial number: TFC-K9700RTWV37TR or TFC-...
Page 73 Disassembly and repair 67 Service manual On the side of the main PCA board with the notch, carefully lift the LCD past the tabs, and tilt the LCD upward. Remove the Gaff tape covering the bale connector and set it aside for reassembly. Carefully lift the bale (locking mechanism) of the LCD flex cable connector on the main PCA board and remove the LCD.
Page 74 68 Disassembly and repair Welch Allyn® Connex® Spot Monitor Reassembly notes Kit item: • 108241, Srv Kit HW A-F, LCD with Touchscreen • 108121, Srv Kit CSM, LCD with Touchscreen New NOTE The TFC-K9700RTWV55 touchscreen and display ribbon cable (108241, Srv Kit HW A-F, LCD with Touchscreen) works with the 409703-16 CSM Main Board and with existing software versions.
Page 75 Disassembly and repair 69 Service manual With two fingers, press down the bale to secure the LCD flex cable. Apply the Gaff tape (removed during disassembly) to the connector bale and the LCD flex. NOTE Do not allow the tape to touch the board or the ferrite to touch the end of the flex cable when assembled.
Page 76 70 Disassembly and repair Welch Allyn® Connex® Spot Monitor Place the LCD at an angle under the tabs on the flex cable side of the LCD. Lower the LCD into place and carefully move the tabs on the opposite side just enough to catch and secure the LCD in the frame.
Page 77: Remove The Pump Assembly
Disassembly and repair 71 Service manual Remove the pump assembly Remove the pump manifold from the main PCA board transducers. Pinch and remove the pump assembly connector from the main PCA board. Turn over the main PCA board and remove 2 T-10 Torx screws.
Page 78: Replace The Main Pca Board
72 Disassembly and repair Welch Allyn® Connex® Spot Monitor Separate the pump assembly from the main PCA board. Reassembly notes Kit items: • 105920, Pump assembly and 2 T-10 Torx screws NOTE Reassembly is not the reverse of disassembly. Attach the pump assembly to the main PCA board Place the pump manifold onto the main PCA board transducer.
Page 79: Disassemble The Front Housing
Disassembly and repair 73 Service manual NOTE When repairs are complete and the device is calibrated, the Welch Allyn Service Tool CSM Configuration screen includes a tab for "First Boot Settings" that allows you to place the device into the following First Boot states: Production Complete (formerly described as 'State when it leaves the factory').
Page 80: Accessory Power Management (Apm) Work Surface
74 Disassembly and repair Welch Allyn® Connex® Spot Monitor Place the bezel onto the 6 bosses on the housing. Accessory Power Management (APM) work surface This section applies only to devices with an APM stand. Remove the APM work surface from the stand Before removing the APM work surface, power down the monitor, disconnect the power and communication cables from the monitor, and disconnect the power cord from the wall.
Page 81: Remove The Apm Work Surface Battery
Disassembly and repair 75 Service manual NOTE Reassembly is the not the reverse of disassembly. Attach the APM work surface to the stand Take the 4 screws used to attach the APM work surface to the stand and partially screw them into the APM work surface with your fingers.
Page 82 76 Disassembly and repair Welch Allyn® Connex® Spot Monitor Remove the battery door and put it aside. Gently lift the latch with one hand and pull the tab on the top of the battery with your other hand to remove the battery from its slot.
Page 83: Disassembly And Assembly Notes For Mobile Stands And Power Supplies
Disassembly and repair 77 Service manual Reassembly notes Kit items: • Batt99, 9-cell Lithium-ion battery, single pack • 105972, APM work surface, battery door (if needed) NOTE Reassembly is the reverse of disassembly. Disassembly and assembly notes for mobile stands and power supplies The following table provides an at-a-glance view of the service kits that are compatible with the combination of mobile stand and power supply based on the date of manufacture.
Page 84 78 Disassembly and repair Welch Allyn® Connex® Spot Monitor Section C CSM devices with a 4400-MBS or 7000-MS3 mobile stand meeting these criteria: • 4400-MBS or 7000-MS3 mobile stand manufactured before 02/2022* or earlier • 7000-PS power supply manufactured after 02/2022* or later •...
Page 85 Disassembly and repair 79 Service manual NOTE See the model number and label for further information. Power down the device. Disconnect the power cable from the device and disconnect the power cord from the wall. With one hand holding the power supply, remove the 2 Phillips screws that attach the power supply to the bracket.
Page 86 80 Disassembly and repair Welch Allyn® Connex® Spot Monitor NOTE See the model number and label for further information. Kit item: • 7000-PS, Connex Spot Power Supply Ensure that the side with the screw holes is facing upward, and then insert the power supply socket into the support frame.
Page 87 Disassembly and repair 81 Service manual • Power supply model: FW8031M/DT/15 NOTE See the model number and label for further information. Power down the device. Disconnect the power cable from the device and disconnect the power cord from the wall. With one hand holding the power supply, remove the 2 Phillips screws that attach the power supply to the bracket.
Page 88 82 Disassembly and repair Welch Allyn® Connex® Spot Monitor NOTE See the model number and label for further information. Kit item: • 7000-PS, Connex Spot Power Supply Holding the power supply unit snugly to the support bracket, attach the power supply to the bracket using the 2 Phillips screws.
Page 89 Disassembly and repair 83 Service manual NOTE See the model number and label for further information. Power down the device. Disconnect the power cable from the device and disconnect the power cord from the wall. With one hand holding the power supply, remove the 2 Phillips screws that attach the power supply to the bracket.
Page 90 84 Disassembly and repair Welch Allyn® Connex® Spot Monitor NOTE See the model number and label for further information. To install the new power supply onto an existing stand, you need to use the adapter plate kit REF 411626. Kit item: •...
Page 91 Disassembly and repair 85 Service manual Holding the power supply unit snugly to the support bracket, tighten the 2 Phillips screws. Thread the power cable from the power supply through one of the spaces next to the pole to reach the device, and then connect the power cable to the device. Connect the power cord to the mains outlet.
Page 92 86 Disassembly and repair Welch Allyn® Connex® Spot Monitor Power down the device. Disconnect the power cable from the device and disconnect the power cord from the wall. With one hand holding the power supply, remove the 2 Phillips screws that attach the power supply to the bracket.
Page 93 Disassembly and repair 87 Service manual NOTE See the model number and label for further information. Kit item: • 7000-PS, Connex Spot Power Supply Install the adapter plate onto the wire bracket of the mobile stand. Attach the power supply to the adapter plate by aligning the holes. Holding the power supply unit snugly to the support bracket, tighten the 2 Phillips screws.
Page 94 88 Disassembly and repair Welch Allyn® Connex® Spot Monitor Thread the power cable from the power supply through one of the spaces next to the pole to reach the device, and then connect the power cable to the device. Connect the power cord to the mains outlet. Power up the device.
Page 95: Field Replaceable Units
Appendix of the Instructions for use or at https://direct.hill-rom.com/ hillromUS/en. This section begins with an illustration of the entire device followed by lists of service kits. Repair parts/kits can be purchased through Hillrom sales channels.
Page 96 90 Field replaceable units Welch Allyn® Connex® Spot Monitor NOTE Welch Allyn may limit availability of certain parts to Authorized Service Personnel only. These limitations are required to maintain product safety, or maintain current regulations. After the End of Manufacturing (EoM) date, repair and service parts will be provided for 5 years or until parts are no longer available.
Page 97: Device Serial Number And Model Label
Field replaceable units 91 Service manual Device serial number and model label The model number and serial number can be found on a label on the back housing. Serial number and format code Serial number MMMMXXXXWWYY MMMM Manufacturing plant XXXX Sequential number Week of manufacture Year of manufacture...
Page 98: About 3Rd Edition Service Kits
92 Field replaceable units Welch Allyn® Connex® Spot Monitor Service Kit Material Description Number Number 105925 Srv Kit CSM, Main PCA, and LCD Frame 105930 Srv Kit CSM, Power Harness 105938 Srv Kit CSM, Newmar Antenna PCBA 105936 Srv Kit CSM, Newmar Radio PCBA 105937 Srv Kit CSM, Bluetooth Radio PCBA 105926...
Page 99 Field replaceable units 93 Service manual Future revisions of a part might not always be backwards compatible with a legacy part. To determine the correct replacement part for your unit, always provide the serial number and model when ordering. To repair a 3rd edition device component, you might need to use a service kit to upgrade the component.
Page 100 94 Field replaceable units Welch Allyn® Connex® Spot Monitor 3rd edition service kits for a subsequent component failure Use this table to determine the correct part to order if you encounter a component failure after upgrading using the components in the 3rd edition service kit for first component failure. NOTE For a first component failure, refer to the 3rd edition service kits for a first component failure table.
Page 101 Field replaceable units 95 Service manual Service Kit Material Description Number Number 105937 Srv Kit CSM, Bluetooth Radio PCBA 105926 Srv Kit CSM, Masimo SpO2 Insert 105927 Srv Kit CSM, Nellcor SpO2 Insert 105928 Srv Kit CSM, No SpO2 Insert 105929 Srv Kit CSM, Nonin SpO2 Insert 108241...
Page 102 96 Field replaceable units Welch Allyn® Connex® Spot Monitor...
Page 103: Cleaning Requirements
Cleaning requirements This section presents procedures for cleaning the Connex Spot Monitor (including the monitor, stands, APM work surface, accessories, and accessory basket and bins). Welch Allyn has validated these instructions to be capable of preparing your Connex Spot Monitor devices and above accessories for re-use.
Page 104 98 Cleaning requirements Welch Allyn® Connex® Spot Monitor CAUTION Do not use bleach solutions of any kind when cleaning metal electrical contacts. They will damage the device. Select a cleaning agent from the following table. Section 1. Approved for all Connex Spot Monitor components Cleaning agent Additional information Accel INTERVention...
Page 105: Remove Liquid Spills From The Monitor
Cleaning requirements 99 Service manual Cleaning agent Additional information Reynard Neutral Detergent Wipes Not approved for use on the display Reynard Premier Disinfectant Wipes Not approved for use on the display Sani-Cloth Active Wipes Not approved for use on the display ®...
Page 106: Dry The Equipment
100 Cleaning requirements Welch Allyn® Connex® Spot Monitor WARNING Electric shock hazard. Do not open the monitor or attempt repairs. The monitor has no user-serviceable internal parts. Only perform routine cleaning and maintenance procedures specifically described in this manual. Inspection and servicing of internal parts shall only be performed by qualified service personnel.
Page 107: Decontamination And Cleaning Requirements For Returns
Cleaning requirements 101 Service manual CAUTION Do not use bleach solutions of any kind when cleaning metal electrical contacts. They will damage the device. Slightly dampen a cotton swab with 70% isopropyl alcohol. Remove the thermometer from the dock and clean the metal electrical contacts on the thermometer with the cotton swab.
Page 108 102 Cleaning requirements Welch Allyn® Connex® Spot Monitor NOTE Contaminated items must not be returned without prior, written agreement. NOTE Decontaminate the monitor according to your facility’s procedures and local regulations.
Page 109: Device Configuration And Setup
Device configuration and setup Configuration overview A configuration file can be created that specifies preferences for all Connex Spot Monitor options. When powered on, the monitor recognizes all available options and features and applies the associated configuration file preferences. If no customized configuration file has been loaded onto the device, the device applies factory defaults to all available options.
Page 110 104 Device configuration and setup Welch Allyn® Connex® Spot Monitor Under Progress Summary, locate the section you want to edit (Clinical, Informatics, IT, or Biomed) and click the specific step you want to edit. Review the selections in each step and modify them as desired. Click SAVE AND CONTINUE to accept the changes or BACK to return to the previous screen without saving.
Page 111 Device configuration and setup 105 Service manual Access the Configuration Tool at http://config.welchallyn.com. Log in with a username and password. Click New Configuration on the navigation bar. Select Connex Spot Monitor as the product you would like to configure. Enter a user-friendly name for your configuration, then click CONTINUE. The Configuration Tool advances to the Product Use Location screen.
Page 112 106 Device configuration and setup Welch Allyn® Connex® Spot Monitor...
Page 113: Functional Verification And Calibration Overview
Functional verification and calibration overview Functional verification tests The functional verification tests help to confirm the proper operation of the device and its options. The tests may also be useful as a diagnostic tool to help isolate a malfunction. It is not necessary to disassemble the device to perform these tests.
Page 114 108 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor Standard unlicensed edition service tool tests performed The service tool performs the following functions on the host device and installed options. Test Description NIBP Temp SpO2 Host APM Reads firmware Displays the firmware version Firmware upgrade Loads the latest firmware into the module...
Page 115 Functional verification and calibration overview 109 Service manual Test Description NIBP Temp SpO2 Host APM Probe detect Verifies the operation of the probe detect switch² Accuracy (Temp) Verifies the accuracy of the thermometer across range Temperature functional Verifies temperature module with cal-key² check SpO2 functional check Verifies module operation with an SpO2 simulator...
Page 116 110 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor ³ Normal mode. Electrical safety testing Welch Allyn recommends performing ground continuity and leakage current tests after all open- case repairs and dielectric strength testing is not recommended. NOTE Perform dielectric strength testing only if there is a reason to doubt the integrity of the electrical insulation (e.g.
Page 117: Basic Functional Verification
±0.5 mmHg) 6000-30 Single-tube blood pressure hose, 5 feet NIBP PC running Windows 10 web download Welch Allyn Service Tool NIBP, Software updates https://www.hillrom.com/en/services/welch-allyn-service-tool/ Blood Pressure Y-tube NIBP 620216 Fitting "Y" 1/8 X 1/8 X 1/8 NIBP...
Page 118 112 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor NIBP test setup For the NIBP leak test, overpressure test, or accuracy check, connect the test equipment shown below. Connect the manifold to the volume repair fixture as indicated by the service tool or the test procedure.
Page 119 Functional verification and calibration overview 113 Service manual NIBP tests For the NIBP leak test, overpressure test, or accuracy check, connect the test equipment according to the test setup diagram for your configuration presented earlier in this section. Connect the manifold to the volume repair fixture as indicated by the service tool or the test procedure.
Page 120 114 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor In the NIBP Sensor pane on the right side of the window, click Over Pressure Test. Follow the prompts until the test completes. 10. Click Close. 11. To view the results, open the active log file by selecting File > View Log File > Active log file >...
Page 121 Functional verification and calibration overview 115 Service manual 15. Using the hand bulb, pressurize the NIBP system to 150 mmHg ± 5 mmHg and allow 10 seconds for the pressure to stabilize. 16. Record the reading on the pressure meter and the service tool and compare the results. 17.
Page 122 116 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor Item Connex Spot Monitor SpO2 simulator Power supply Perform an SpO2 test Use this procedure to test only the device SpO2 function. Power on the device. Connect the SpO2 functional simulator to the SpO2 input connector. NOTE In the following tests, if the simulator defaults are outside the device alarm limits, adjust the limits or silence the alarms.
Page 123 Functional verification and calibration overview 117 Service manual Thermometry tests Thermometry test setup For the thermometry test, connect the test equipment shown below. NOTE The drawing shows a SureTemp Plus configuration, but the setup for a Braun ThermoScan PRO 6000 configuration is identical minus the Cal-key. Item Item Connex Spot Monitor...
Page 124 118 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor Perform a SureTemp temperature system test With the system power on and the temperature probe in the well, disconnect the probe cable from the temperature input connector on the bottom of the device. Connect the calibration key to the temperature input connector.
Page 125 Functional verification and calibration overview 119 Service manual CAUTION Before the test, place thermometers and tester in the same room for approximately 30 minutes so that they adjust to the ambient temperature. For more information, see the Welch Allyn 9600 Plus Calibration Tester Directions for use. Perform a Braun ThermoScan PRO 6000 functional verification test Complete the preliminary checks as described in step 1, then test each thermometer at the low, medium, and high set points on the tester.
Page 126: Full Functional Verification And Calibration
120 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor 10. Repeat the procedure from step 3 as necessary until all thermometers are tested at each temperature. 11. Exit CAL mode using one of the following methods: • Press and hold the C/F and mem buttons until you hear the beep and the display is blank. •...
Page 127 Functional verification and calibration overview 121 Service manual Option 2. Configurations without Accessory Power Management (APM) Required Welch Optional Welch Allyn purchase Allyn purchase Item Material (see Notes) Description Varies Connex Spot Monitor Wireless router, a/b/g or equivalent Ethernet cable Ethernet cable PC running the Welch Allyn Service Tool on Windows 10...
Page 128 122 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor Required Welch Optional Welch Allyn purchase Allyn purchase Item Material (see Notes) Description Doc-10 Nellcor SpO2 extension cable Varies APM (configurations with Accessory Power Management) (Option Varies Power supply (configurations with no APM) (Option 106270...
Page 129 PC running the Welch Allyn Service Tool on Windows 10 1001120 Welch Allyn Service Tool Gold license NIBP, Software updates web download Welch Allyn Service Tool NIBP, Software updates and https://www.hillrom.com/en/services/welch-allyn-service-tool/ calibration 4500-30 Blood pressure hose, 5 ft. NIBP 620216 Fitting "Y" 1/8 X 1/8 X 1/8 NIBP...
Page 130 124 Functional verification and calibration overview Welch Allyn® Connex® Spot Monitor This action opens the Connex Spot Monitor > Device information subtab. Depending on your configuration, it could take 30-45 seconds to populate this subtab. Select the Verify and calibrate subtab. Select NIBP sensor in the Device field.
Page 131: Options And Upgrades
Options and upgrades Welch Allyn supports option and software upgrades for most models. NOTE Software in the Braun ThermoScan PRO 6000 is not upgradable in the field when installed in the Connex Spot Monitor. To upgrade the Braun ThemoScan PRO 6000 software, return the monitor to a service center.
Page 132: Available Options
Configurations 73RE, 73RT, 73RX, 74RE, 74RT, 74RX , 75RE, 75RT, and 75RX come with Masimo SpO2 and RRp. This configuration comes with either Masimo, Nonin, or Nellcor. Contact Hillrom Customer Care to purchase the optional Bluetooth Low Energy software license: 108060BLE CSM 7300 BLE license.
Page 133: Install Options
Options and upgrades 127 Service manual Install options All internal option installations entail opening the device case and performing some disassembly. Because this process requires disconnecting internal components, Welch Allyn requires that the device undergo a full functional test after reassembly and before placing the device back in service. Before installing a new option, read information about removing the option in “Disassembly and repair.”...
Page 134: Upgrade The Device Firmware
128 Options and upgrades Welch Allyn® Connex® Spot Monitor In the Current settings window, click Change..Click the Device Software Rollback tab. Click Rollback. In the Confirm Device Software Rollback dialog, click Yes to confirm. In addition, because the software upgrade is already loaded on your device, you can use the rollback capability at a later time to implement the upgrade and complete the associated setup activities.
Page 135 Options and upgrades 129 Service manual SmartCare protection plus plans SmartCare protection plus plans include onsite repair. Part number Description S9-CSM-PROPLUS-1 CSM SmartCare Protection Plus 1YR S9-CSM-PROPLUS-3 CSM SmartCare Protection Plus 3YR S9-CSM-PROPLUS-PS CSM SmartCare Protection Plus 3YR POS SmartCare biomed plans Part number Description S1-CSM...
Page 136: Service And Repair Training
130 Options and upgrades Welch Allyn® Connex® Spot Monitor Service and repair training NOTE Required to be eligible to receive the service tool, Gold edition. Part number Description CSMREP-TRN CSM repair training CSMREPW-TRN CSM repair web training...
Page 137: Appendix
Appendix Specifications Physical specifications Protection classifications, all monitor configurations Characteristic Specification Electrical rating Power supply model: FW8031M/DT/15 Input: 100 – 240 V AC, 50 – 60 Hz, 0.6 A – 0.3 A Output: 15 V DC, 2.0 A Duty cycle Continuous operation Type of protection against electric shock Class I internally powered...
Page 138 132 Appendix Welch Allyn® Connex® Spot Monitor Protection classifications, all monitor configurations Depth Standard chassis: 2.3 in. (5.8 cm ) Extended chassis: 4.4 in. (11.0 cm ) with Braun Extended chassis: 4.2 in. (10.6 cm ) with SureTemp Weight (including battery) Standard chassis: 2.9 lb (1.3 kg ) Extended chassis: 3.7 lb (1.7 kg ) with Braun Extended chassis: 3.5 lb in.
Page 139 Appendix 133 Service manual Battery specifications Hours of use 2 Cell battery specifications Continuous run time (Nellcor) 5.22 6 patients/hour - 41 patient cycles (Nellcor) 6.83 8 patients/hour - 54 patient cycles (Nellcor) 6.78 8 patients/hour - 55 patient cycles (Nonin) 6.90 Acute care continuous 10 minute cycles - 49 patient cycles - BP, temp, SpO2, 8.22...
Page 140 134 Appendix Welch Allyn® Connex® Spot Monitor NIBP specifications Neonate: 10 to 110 mmHg (StepBP) Cuff Inflation Target Adult:160 mmHg (StepBP) Pediatric: 140 mmHg (StepBP) Neonate: 90 mmHg (StepBP) Maximum Target Pressure Adult: 280 mmHg (StepBP, SureBP) Pediatric: 280 mmHg (StepBP, SureBP) Neonate: 130 mmHg (StepBP) Blood pressure determination time Typical: 15 seconds...
Page 141 Appendix 135 Service manual Braun ThermoScan Pro 6000 specifications Braun ThermoScan PRO 6000 thermometer specifications (refer to Braun ThermoScan Pro 6000's Instructions for use for additional information) Temperature range 68 °F to 108 °F (20 °C to 42.2 °C) Calibration accuracy •...
Page 142 136 Appendix Welch Allyn® Connex® Spot Monitor SpO2 specifications (Masimo specifications, see footnotes 1, 2, 3, 4, 5, and 6) Masimo SpO , Motion 70 – 100 ± 3%, adults/pediatrics/infants/ neonates Masimo SpO , Low perfusion 70 – 100 ± 2%, adults/pediatrics/infants/ neonates Perfusion 0.02 % to 20 %...
Page 143 Appendix 137 Service manual SpO2 specifications (Masimo specifications, see footnotes 1, 2, 3, 4, 5, and 6) Low Perfusion: 0.02 % to 20 % ± 2 digits NOTE Saturation accuracy varies by sensor type. Detected pulse rate 20 to 250 beats per minute (bpm) ± 3 digits Nonin sensor accuracy guide SpO2 accuracy testing is conducted during induced hypoxia studies on healthy, non-...
Page 144 138 Appendix Welch Allyn® Connex® Spot Monitor The Masimo sensors have been validated for no motion accuracy in human blood studies on healthy adult male and female volunteers with light to dark skin pigmentation in induced hypoxia studies in the range of 70-100% SpO2 against a laboratory pulse oximeter and ECG monitor. This variation equals plus or minus one standard deviation.
Page 145 Appendix 139 Service manual Storage humidity 15% to 95% noncondensing USB flash drive requirements The multiple vendor technologies used in the manufacture of USB flash drives make some of them incompatible with this monitor. Common issues that cause flash drives not to function are NTFS formatting, proprietary drive security, and the need for Windows drivers to run or access them.
Page 146 140 Appendix Welch Allyn® Connex® Spot Monitor Agency approvals US: FCC Part 15.247 Subpart C, FCC Part 15.407 Subpart E Europe: EN 300 328 (EDR) (v1.8.1), EN 300 328 (LE) (v1.8.1), EN 301 489-1 (v1.9.2), EN 301 489-17 (v2.2.1), EN 301 489-17 (v2.2.1), EN 62311:2008, EN 60950-1 Canada: (IC) RSS-210 standard.
Page 147 Appendix 141 Service manual Host interface Full speed USB 2.0 GPIO Four configurable lines (1.8V/3.3V configurable by VDD_PADS Operational modes HCI Host Controller Interface over USB HID proxy mode Human Interface Device EEPROM 2-wire 64K bits Coexistence 802.11 (WiFi) Three wire CSR schemes supported (Unity-3, Unity-3e, and Unity+) Supply voltage Supply...
Page 148: Factory Defaults
Display brightness Touchscreen calibration 55, 57, 4003, 3993, 193, 3910, 200, 3900 (array of 8 integers) Splash screen Hillrom logo Load new software on power cycle enabled Load new software to device Greyed out Screen off allowed Screen off timeout...
Page 149 Appendix 143 Service manual Settings Default value DONE Click at the bottom of the page. SAVE AND CONTINUE Click Data management Settings Default value Date format MM/DD/YYYY Prevent date and time changes Display date and time Daylight savings time (DST) enabled Device time zone offset (minutes) Configured language English...
Page 150 144 Appendix Welch Allyn® Connex® Spot Monitor Settings Default value Alarm audio on and Alarm audio off controls available Yes (if "Allow global audio off" is enabled in configuration) Allow alarms to be disabled Patient and Clinician information Settings Default value Patient Default patient type Adult...
Page 151 Appendix 145 Service manual NIBP Settings Default value Systolic upper limit enabled Systolic: Upper limit Adult: 220 mmHg (29.3 kPa) Pediatric: 145 mmHg (19.3 kPa) Neonate: 100 mmHg (13.3 kPa) Systolic lower limit enabled Systolic: Lower limit Adult: 75 mmHg (10.0 kPa) Pediatric: 75 mmHg (10.0 kPa) Neonate: 50 mmHg (6.7 kPa) Diastolic upper limit enabled...
Page 152 146 Appendix Welch Allyn® Connex® Spot Monitor Settings Default value Cuff inflation target (step algorithm) Adult 160 mmHg (21.3 kPa) Pediatric 140 mmHg (18.7 kPa) Neonate 90 mmHg (12.0 kPa) Maximum cycle pressure Adult Automatic Pediatric Automatic Intervals Settings Default value Time between each Automatic interval 15 minutes Intervals profile default intervals mode...
Page 153 Appendix 147 Service manual Settings Default value Advanced SpO2 alarm condition delay 10 seconds SatSeconds™ (Nellcor only) 25 seconds RRp alarm condition delay - The quickest detection of a change in respiratory rate would take at least two breaths. Depending on respiratory rate, anything less than 6 breaths per minute must be greater than 10 seconds.
Page 154 148 Appendix Welch Allyn® Connex® Spot Monitor Settings Default value Default SureTemp Plus site Oral Braun antitheft time undocked before alarm 2 hours Braun temperature conversion enabled Braun timer icon enabled Braun technique compensation algorithm enabled Braun °F or °C hardware switch enabled (in the battery compartment) Yes Braun unadjusted mode enabled Manual parameters Settings...
Page 155 Appendix 149 Service manual Network Settings Options Selections Default value ESSID selection Alphanumeric entry (32) com.welchallyn Radio mode a/b/g/n, a/b/g, a/n, a a/b/g/n only Radio enabled Yes / No Radio alarms enabled Yes / No Ethernet MAC address MAC address 00:1A:FA:FF:FC:00 Wireless MAC Alphanumeric entry (18)
Page 156 150 Appendix Welch Allyn® Connex® Spot Monitor Settings Options Selections Default value WEP Key 1 0123456789 Alphanumeric entry (26) 0123456789ABCDEF0123 456789 WEP Key 2 0123456789 Alphanumeric entry (26) 0123456789ABCDEF0123 456789 WEP Key 3 0123456789 Alphanumeric entry (26) 0123456789ABCDEF0123 456789 WEP Key 4 0123456789 Alphanumeric entry (26) 0123456789ABCDEF0123...
Page 157 Appendix 151 Service manual Settings Options Selections Default value Radio Static IP Enabled Radio Static IP Address 0.0.0.0 Radio Static IP Mask 255.255.255.0 Radio Static IP Gateway 0.0.0.0 Radio Static IP DNS 0.0.0.0 Ethernet Static IP Enabled Ethernet Static IP 0.0.0.0 Address Ethernet Static IP Mask...
Page 158: Install The Nurse Call Cable
152 Appendix Welch Allyn® Connex® Spot Monitor Settings Options Selections Default value Pairing new laptop Yes / No allowed Name of device as ######## is unique WACSM - ######## shown on a paired based on serial # laptop ® Yes / No Enable BLE (Bluetooth Low Energy) Install the Nurse Call cable...
Page 159 Appendix 153 Service manual Using VNC Remote Viewer app on the network, connect to the IP address. Enter the password noted from the Remote Screen Sharing box. To end the remote session, navigate to Setting > Device, and click Stop Sharing.
Page 160 154 Appendix Welch Allyn® Connex® Spot Monitor...
Page 161: Troubleshooting
Troubleshooting This section provides the following tables to help troubleshoot the device. • Interpreting log file output: The tables and sample calculations in this topic show you how to parse and interpret error log messages. Symptoms and solutions: This simple table lists symptoms you might observe, possible •...
Page 162 156 Troubleshooting Welch Allyn® Connex® Spot Monitor Access log files Complete the following steps to access and start working with log files saved to a USB flash drive: Insert the USB flash drive into a USB port on your PC. Open the USB flash drive and identify the saved log files.
Page 163 Troubleshooting 157 Service manual <150>2014-09-08T05:55:00.000+00:00 wa_spo2nonind[1521]: Code 1, SPO2 sensor not connected As noted above, the calculations performed using PRI values have little significance for most users but are valuable for Welch Allyn engineers. Therefore, the following instructions for calculating facilty and severity numbers target Welch Allyn engineers.
Page 164 158 Troubleshooting Welch Allyn® Connex® Spot Monitor To obtain the facility number, divide the PRI value by 8 (dropping the fraction from the result). The facility number is one of the following: Facility Number Description Kernel messages User-level messages Mail system System daemons Security/authorization messages (auth) Messages generated interally by syslogd...
Page 165 Troubleshooting 159 Service manual To obtain the severity number, subtract the (facility times 8) value from the PRI value. The severity number is one of the following: Severity Severity Name Description Number EMERG A panic condition ALERT A condition that should be corrected immediately CRITICAL Critical conditions, such as hard device errors ERROR...
Page 166: Symptoms And Solutions
160 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptoms and solutions Symptom Possible cause Suggested action General The device does not power up. A new battery was installed. Connect AC power to wake up the battery. The battery is discharged. Connect AC power to charge the battery.
Page 167 Troubleshooting 161 Service manual Symptom Possible cause Suggested action Replace the LCD / touchscreen. Replace the main board. Bluetooth® The monitor cannot connect A pairing issue occurred. Pair the monitor to the device. with a Bluetooth device. Ensure that the monitor and the device are within range.
Page 168 162 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptom Possible cause Suggested action Replace the main board. Wireless radio The monitor cannot connect A connectivity issue occurred. Configure monitor to network with a Wireless network. settings. Verify local network settings. Ensure that the monitor and the device are within range.
Page 169 Troubleshooting 163 Service manual Symptom Possible cause Suggested action Ethernet The monitor cannot connect to A connectivity issue occurred. Verify local network settings. the network. Verify that the port on the network is configured and functional. Perform an Ethernet functional check. Update the software.
Page 170 164 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptom Possible cause Suggested action Keep arm still to reduce artifact. Blood pressure cuff is placed over clothing. Take blood pressure on a bare arm. The patient is experiencing arrhythmia. Check for regularity of heart rate (palpate pulse or check device).
Page 171 Troubleshooting 165 Service manual Symptom Possible cause Suggested action Clean the cuff connections. Replace the cuff and tubing. Replace the main board. The NIBP cuff does not inflate. There is a leak in the pneumatic system. Ensure all cuff attachments are NIBP is not functioning.
Page 172 166 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptom Possible cause Suggested action Replace the main board. The NIBP module needs calibration. Update the software. Perform NIBP functional checks. Perform NIBP calibration checks. Replace the pump assembly. Replace the main board. Attempt to upgrade the The hardware or software between the Host Retry software update.
Page 173 Troubleshooting 167 Service manual Symptom Possible cause Suggested action Temperature measurements are The probe is disconnected from the monitor. Ensure that the temperature not displayed. probe is connected and seated in the probe well before taking a measurement. Probe is placed improperly. Ensure that the probe is properly placed in the measurement site.
Page 174 168 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptom Possible cause Suggested action Replace the temperature module. Replace the main board. The main board malfunctioned. Update the software. Replace the main board. The thermometer is not in the cradle. Placed the thermometer in the cradle.
Page 175 Troubleshooting 169 Service manual Symptom Possible cause Suggested action Replace the main board. The temperature module malfunctioned. Perform temperature functional checks. Update the software. Replace the temperature module. Replace the main board. The probe or the window is dirty or Clean the probe or window.
Page 176 170 Troubleshooting Welch Allyn® Connex® Spot Monitor Symptom Possible cause Suggested action SpO2 measurements are The sensor is faulty or incorrectly attached. Connect the sensor to the inaccurate. patient and the device. Replace the sensor. Perform SpO2 functional checks. The sensor is contaminated or dirty. Clean the optical area of the sensor.
Page 177: Technical Alarm And Information Messages
Troubleshooting 171 Service manual Technical alarm and information messages This section presents tables of technical alarm and information messages to help you troubleshoot issues on the monitor. When the monitor detects certain events, a message appears in the Device Status area at the top of the screen.
Page 178 172 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority the problem persists, replace the module. Unable to determine The NIBP tubing has a kink, or Internal malfunction. If the Medium NIBP; check there is a NIBP transducer problem persists, replace the connections and calibration failure...
Page 179 Troubleshooting 173 Service manual Message Possible cause Suggested action Alarm priority NIBP not functional. This message is not Internal malfunction. If the Very low 050201 implemented by the NIBP problem persists, replace the module module. NIBP not functional. This message is not supported Internal malfunction.
Page 180 174 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority Invalid algorithm. Invalid NIBP Algorithm. NIBP Verify the algorithm. If the Very low Select correct component software tried to problem persists, replace the algorithm and retry. configure the sensor in an module.
Page 181 Troubleshooting 175 Service manual Message Possible cause Suggested action Alarm priority NIBP not functional. NIBP cannot clear the failsafe Internal malfunction. If the Very low 050607 alerts problem persists, replace the module. NIBP not functional. NIBP safety processor has Internal malfunction. If the Very low 050608 stopped responding...
Page 182 176 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority NIBP not functional. NIBP response checksum Internal malfunction. If the Very low 050614 wrong problem persists, replace the module. NIBP not functional. Too much NIBP data was Internal malfunction.
Page 183 Troubleshooting 177 Service manual Message Possible cause Suggested action Alarm priority NIBP not functional. Sensor power up failure Internal malfunction. If the Very low 05FF08 problem persists, replace the module. NIBP not functional. WACP rendezvous failure Internal malfunction. If the Very low 05FF09 problem persists, replace the...
Page 184 178 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority SpO2 rebooting. SpO2 received a packet with Informational error. The host has Very low 044c00 bad CRC from module received a packet with bad CRC from the SpO2 module. The packet in question is ignored.
Page 185 Troubleshooting 179 Service manual Message Possible cause Suggested action Alarm priority the SpO2 cable. If the problem is still present, verify the module functionality by replacing the sensor with an applicable SpO2 tester. If the message persists, replace the module. The sensor has The SpO2 sensor has expired Replace SpO2 sensor.
Page 186 180 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority tester. If the message persists, replace the module. The sensor has The adhesive SpO2 sensor is Replace SpO2 sensor. If the Very low expired. Replace the expired problem is still present, replace SpO2 sensor.
Page 187 Troubleshooting 181 Service manual Message Possible cause Suggested action Alarm priority Demo mode active. The SpO2 parameter is in Very low None. 041b00 demo mode Sensor not connected. Check the SpO2 sensor Check the sensor and cable Very low Clear to retry. 041c00 connection connection.
Page 188 182 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority failures. First, the power provided to the board is out of specification. In this case, the failure may be cleared once the underlying cause is removed. Second, the board has an actual hardware failure and recovery is not possible.
Page 189 Troubleshooting 183 Service manual Message Possible cause Suggested action Alarm priority specification. In this case, the failure may be cleared once the underlying cause is removed. Second, the board has an actual hardware failure and recovery is not possible. It is recommended that the SpO2 module be replaced, and if problem is still present replace the monitor's...
Page 190 184 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority underlying cause is removed. Second, the board has an actual hardware failure and recovery is not possible. It is recommended that the SpO2 module be replaced, and if problem is still present replace the monitor's main board.
Page 191 Troubleshooting 185 Service manual Message Possible cause Suggested action Alarm priority hardware failure and recovery is not possible. It is recommended that the SpO2 module be replaced, and if problem is still present replace the monitor's main board. SpO2 rebooting. There is a problem with the A malfunction is detected.
Page 192 186 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority that the SpO2 module be replaced, and if problem is still present replace the monitor's main board. SpO2 rebooting. There is a problem with the A malfunction is detected. There Very low 043200 SpO2 positive LED Voltage...
Page 193 Troubleshooting 187 Service manual Message Possible cause Suggested action Alarm priority present replace the monitor's main board. SpO2 rebooting. There is a problem with the A malfunction is detected. There Very low 043600 SpO2 thermistor are two possible causes of these failures.
Page 194 188 Troubleshooting Welch Allyn® Connex® Spot Monitor Message Possible cause Suggested action Alarm priority SpO2 rebooting. The SpO2 module received a There is an internal software Very low 044500 command that would result in malfunction in the main PCBA. more output than the baud Update the software.
Page 195 SpO2 module software error A module software error is Very low 043f00 detected. Wait for module to reset itself. SpO2 rebooting. SpO2 module received a bad None. Contact Hillrom Technical Very low 044000 message Support: hillrom.com/en-us/ about-us/locations/. Replace the SpO2 SpO2 defective sensor.
Page 196 Possible cause Suggested action Alarm priority message persists, replace the module. SpO2 rebooting. The SpO2 module received a None. Contact Hillrom Technical Very low 044200 bad message Support: hillrom.com/en-us/ about-us/locations/. Pulse search is a normal part of operation and does not have an associated corrective action.
Page 197 Troubleshooting 191 Service manual Temperature messages SureTemp messages Alarm Message Possible cause Suggested action priority Temperature not functional. WACP message CRC Internal malfunction. If the problem Very low 30105 mismatch on persists, replace the module. temperature module Temperature not functional. This message is not Internal malfunction.
Page 198 192 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Temperature not functional. The temperature Internal malfunction. If the problem Very low 3020B module requested persists, replace the module. item is not currently available due to the module state.
Page 199 Troubleshooting 193 Service manual Alarm Message Possible cause Suggested action priority and beyond the high ambient or patient limits. Temperature not functional. The temperature Internal malfunction. If the problem Very low 30803 module internal persists, replace the module. calibration resistor (RCAL) on the board is damaged or contaminated (pulse...
Page 200 194 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority mechanism detected an error Replace temperature probe. The temperature Probe malfunction. Replace probe. If Very low 3080C module probe error the problem persists, replace the detection module.
Page 201 Troubleshooting 195 Service manual Alarm Message Possible cause Suggested action priority Temperature not functional. The temperature Internal malfunction. If the problem Very low 30816 module TEMP persists, replace the module. CONFIG INVALID PTR FAILURE Temperature not functional. The temperature Internal malfunction. If the problem Very low 30817 module internal error.
Page 202 196 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Ambient temperature out of The temperature Verify conditions are less than 104 °F Very low range. Clear to retry. 30821 module over ambient or 40 °C. If conditions are valid and the 45 °C temp problem persists, replace the probe.
Page 203 Troubleshooting 197 Service manual Alarm Message Possible cause Suggested action priority Temperature not functional. Unable to deserialize Internal malfunction. If the problem Very low 03C900 messages from the persists, replace the module. temperature module Temperature not functional. Unsupported Internal malfunction. If the problem Very low 03CA00 message received...
Page 204 198 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Temperature not functional. This message is not Internal malfunction. If the problem Very low 3F0202 supported by the persists, replace the module. module. Temperature not functional. The module has run Internal malfunction.
Page 205 Troubleshooting 199 Service manual Alarm Message Possible cause Suggested action priority Temperature not functional. The error log is Internal malfunction. If the problem Very low 3F050C corrupt. persists, replace the module. Temperature not functional. A hardware Internal malfunction. If the problem Very low 3F0516 malfunction has been...
Page 206 200 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Temperature not functional. WACP stack send Internal malfunction. If the problem Very low 3FFF04 message failure persists, replace the module. Re-dock Braun. 3FFF05 Anti-theft timer Re-dock the thermometer after taking Very low expired a measurement.
Page 207 Troubleshooting 201 Service manual Alarm Message Possible cause Suggested action priority Database is The database was unreadable Press OK button to dismiss. Very low unreadable during during startup startup; recreating. 1F0001 Error accessing PDM Database corrupted when Press OK button to dismiss. Very low database;...
Page 208 202 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Information status message; press OK Information Invalid NIBP interval An invalid interval parameter button to dismiss. parameter during was detected. interval capture. Information status message; press OK Information Save successful.
Page 209 Troubleshooting 203 Service manual Alarm Message Possible cause Suggested action priority Radio not functional. Invalid SDC configuration. Check for a software update and Very low 350009 There is an internal software apply it. If still present, replace the error on the radio radio.
Page 210 204 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority update and apply it. If still present, replace the radio. Invalid radio Not in EAP mode. There is an Check the radio configuration. If the Very low configuration.
Page 211 Troubleshooting 205 Service manual Alarm Message Possible cause Suggested action priority Radio not functional. Post results format. There is an Check for a software update and Very low 350021 internal software error on the apply it. If still present, replace the radio radio.
Page 212 206 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Radio not functional. Missing PAC file. There is a Check the radio configuration. If the Very low 350034 misconfiguration of the radio problem is still present, reset the (configured for EAP-FAST and radio to factory defaults.
Page 213 Troubleshooting 207 Service manual Alarm Message Possible cause Suggested action priority Radio not functional. Configuration hookup. There is Check for a software update and Very low 35003f an internal software error on apply it. If still present, replace the the radio radio.
Page 214 208 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Certificate load The radio customer certificate None. Information successful. was successfully loaded from the host Certificate load failed. The radio customer certificate Try again. Information was not loaded Connectivity messages Alarm Message...
Page 215 Troubleshooting 209 Service manual Alarm Message Possible cause Suggested action priority Data rejected. The message is missing a Add the clinician ID to the record. Very low Clinician ID required. clinician ID 1A0007 Data rejected. Time The message has a Ensure that the clock on the monitor Very low mismatch.
Page 216 210 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Internal hardware SPL memory test failure, the Restart the monitor. If the problem failure. monitor will sound an SOS persists, replace the main PCBA. pattern Internal hardware The monitor PIC Restart the monitor.
Page 217 Troubleshooting 211 Service manual Alarm Message Possible cause Suggested action priority Input voltage too low. Power supply issue. The PMIC Check the operating environment Very low Device will shut input voltage is too low temperature. Allow the monitor to cool down.
Page 218 212 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Factory reset The monitor was reset to Information status message; press OK Information successful. factory settings button to dismiss Factory reset failed. The monitor factory reset has Information status message;...
Page 219 Troubleshooting 213 Service manual Alarm Message Possible cause Suggested action priority Software Update: The partition is running out of Free up adequate space needed to Information Upgrade space perform the upgrade. unsuccessful. Insufficient disk space. Software Update: The current firmware version is Try to update to an earlier software Information Update unsuccessful.
Page 220 214 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority The Bluetooth device did not BT device connection dropped due to connect with the monitor distance, application crash on host end. RF connection not possible RF connection possible, but cannot find device BT connection was established, but WACP connection not possible...
Page 221 Troubleshooting 215 Service manual Alarm Message Possible cause Suggested action priority USB cable is The APM USB hub is Restart the monitor and the APM. If Very low disconnected. 1C1003 unplugged from the monitor the problem is still present, check the while the monitor is powered cable connections from the monitor to APM.
Page 222 216 Troubleshooting Welch Allyn® Connex® Spot Monitor Alarm Message Possible cause Suggested action priority Device is operating in AC power cord has been Information status message; press OK Information battery mode. disconnected. button to dismiss. Sleep mode is Sleep mode is not allowed Stop any active intervals.
Page 223: Connex Direct
• Welch Allyn Service Tool: https://www.hillrom.com/en/services/welch-allyn-service-tool/ • Welch Allyn Service Tool Installation and configuration guide: https://www.hillrom.com/en/services/welch-allyn-service-tool/ • Hillrom website: hillrom.com Definitions Acronym/Term Description A directory service developed by Microsoft for providing tree-structured information. Used for authenticating and authorizing users of the device.
Page 224 218 Connex Direct Welch Allyn® Connex® Spot Monitor Acronym/Term Description Clinician Authentication Workflow feature where a clinician is required to log in to the device. The device will assure a clinician’s credentials are valid by providing an interface where the clinician logs in to the device using their ID and password, and the ID and password are validated by an authority system on the network (e.g.
Page 225 Connex Direct 219 Service manual Acronym/Term Description allows the clinician to ensure the right vitals go to the right patient. Secure Sockets Layer– A set of cryptographic protocols to provide security of communications over a network. SSL is a predecessor to TLS. Vitals Device Generic names for CSM, CVSM, and CIWS.
Page 226 220 Connex Direct Welch Allyn® Connex® Spot Monitor Architecture *Optional setting within the device. Server EMR Server Patient Query HL7 (QRY^A19) AES-128* Patient Demographics HL7 (RSP^K22) AES-128* Vitals HL7 (ORU^R01) AES-128* DNS Server DNS Lookup Active Directory Server Clinician Authentication NTP Server Date/Time Synchronization...
Page 227: Active Directory Setup
Connex Direct 221 Service manual Technical Specifications Ports Listening Port(s) A single TCP/IP listening port on the EMR (or external server) needs to be available to receive connections from multiple devices. Computer Requirements NTP Message Frequency The NTP host solution(s) must be capable of processing time synchronization requests every 36 seconds (see IDS for calculation details).
Page 228 222 Connex Direct Welch Allyn® Connex® Spot Monitor NOTE The connection to the Active Directory Server might fail due to a missing CA Root Certificate on the device and a missing Server Certificate on the AD Server. (See: "Import/Install an Active Directory server certificate on the Active Directory server"...
Page 229 Touch the keyboard in the Domain name text field. FQDN consists of the Host name and Domain name. Examples: <DomainName> someDomain.com hillrom.com service.hillrom.com Group Select the Group to which the clinician must belong to be Authenticated. Touch the keyboard in the Group text field.
Page 230 User name A string attribute that contains the user account name and DNS Domain name combined. Account name Examples: <UserAccountName>@<DomainName> serviceUser@hillrom.com A SINGLE-VALUE attribute that is the user account name only. Examples: <UserAccountName> serviceUser Employee ID Is the user’s employee ID stated on the Active Directory Server.
Page 231 OU=OUname, DC=DomainPrefix, DC=DomainSuffix OU=someOU, DC=someDomain, DC=com OU=serviceOU, DC=hillrom, DC=com OU=serviceOU, DC=eastcoast, DC=hillrom, DC=com Test network connection Perform a lookup of the Default Naming Context to test the network connection to the Active Directory Server and to test the use of the Administrator user name and password, and domain lookup.
Page 232 226 Connex Direct Welch Allyn® Connex® Spot Monitor Configure a CA Root certificate using the Configuration Tool Select the product that you would like to configure. You can now load self-signed security certificates onto the Connex Spot Monitor (CSM) to ensure secure communication with an authenticated server on the network.
Page 233 Connex Direct 227 Service manual Click Add Certificate to Client Library. Navigate to the .pem file, or .der file, location using your computer's Windows File Explorer window. (The sample screen shows a .pem file type.) Select the file and click Open. 10.
Page 234 This support pertains to Hillrom products using the Newmar 802.11 a/b/g/n radio card and the Lamarr 802.11 a/b/g radio card.
Page 235 (WAST), the certificate must be formatted into the ‘waclientcert.pim’ file format. This ‘.pim’ file is a Hillrom specific container that includes the customer certificates, commands, information about how the certs are to be loaded, and information about which folders the certificate(s) will be written to on the radio file system.
Page 236 230 Connex Direct Welch Allyn® Connex® Spot Monitor Select the Network Policy Server Certificate tab. Use the Browse button to select the folder where the customer certs are kept – this will fill in the Select Certificate Folder field with a path to the customer certificates.
Page 237 Connex Direct 231 Service manual Server validation only certificate If the certificate created for Server Validation (such as EAP-PEAP with Enable Server Validation checked), the folder created should only contain a ‘ca cert’. A client certificate is not required. The Network Policy Server Certificate Password and Confirm Password fields are inactive for editing, however, the device needs to load the corresponding CA Root Certificate to authenticate.
Page 238 232 Connex Direct Welch Allyn® Connex® Spot Monitor Once the folder path of the certificates is entered, (and the Server Verification Only or Client Authentication is chosen), click Generate Network Policy Server Certificate Package and a browse to the destination folder where the written ‘waclientcert.pim’ file will appear. For convenience, we suggest writing the ‘waclientcert.pim’...
Page 239 Connex Direct 233 Service manual Click Select to choose the desired device from the WAST 'Device list’. Click the Configure tab and then click Change… in the Current settings pane. Select the Network Policy Server Certificate tab.
Page 240 234 Connex Direct Welch Allyn® Connex® Spot Monitor Click Browse from the Load pane and navigate to where the ‘waclientcert.pim’ file is located. The Select existing package field displays the path to the waclientcert.pim file. Click Load Network Policy Server Certificate to load the certificate to the device radio. A message box displays the installation progress.
Page 241 Connex Direct 235 Service manual 11. Close the Welch Allyn Service Tool application. 12. Disconnect the USB connection. 13. Restart the device. You can now configure the device to use certificates on the wireless network. Import/Install an Active Directory server certificate on the Active Directory server These instructions apply to Active Directory servers with Windows Server 2012 OS and above: Press the Windows key + R to bring up the Run command.
Page 242 236 Connex Direct Welch Allyn® Connex® Spot Monitor In the next dialog box, select Computer account and click Next. Select Local computer and click Finish. From the “Add or Remove Snap-ins” window, click OK. Click > to view the certificates folder. When you open any certificates folder, you will see certificates displayed in the right pane.
Page 243 Connex Direct 237 Service manual NOTE An example Active Directory server certificate is shown below. Import/Install a Certificate Authority (CA) Root certificate on the Active Directory server These instructions apply to Active Directory servers with Windows Server 2012 OS and above: Press the Windows key + R to bring up the Run command.
Page 244 238 Connex Direct Welch Allyn® Connex® Spot Monitor In the next dialog box, select Computer account and click Next. Select Local computer and click Finish. From the “Add or Remove Snap-ins” window, click OK. Click > to view the certificates folder. When you open any certificates folder, you will see certificates displayed in the right pane.
Page 245 Connex Direct 239 Service manual 10. Follow the Certificate Import Wizard and provide the CA Root Certificate file path. NOTE An example CA Root Certificate is shown below. Import/Install a CA Root Certificate onto the device (includes CSM, CVSM, and CIWS) Use the WA CSM Configuration Tool web application to install or import a CA Root Certificate onto the device.
Page 246 240 Connex Direct Welch Allyn® Connex® Spot Monitor HL7 - setup details HL7 (Direct EMR connection) setup Access the Advanced Settings. Touch the Settings tab. Touch the Advanced tab. Enter your password and touch OK. The General tab appears. Touch the Network tab. Touch the Server tab.
Page 247 Connex Direct 241 Service manual Touch the keyboard to enter an IP Address or FQDN of the EMR Server in the Host address field. If needed, touch the keypad to enter a Host Port number in the Host Port field for the EMR Server that is listening for a connection.
Page 248: Project Workflow
242 Connex Direct Welch Allyn® Connex® Spot Monitor Project workflow Troubleshooting Problem Possible cause Suggested action Date/Time “Test network connection” failed The device is not connected Verify that the device has an IP to a network and therefore address: Settings > Advanced does not have an IP address >...
Page 249 Connex Direct 243 Service manual Problem Possible cause Suggested action “Domain” field (Domain, FQDN, or IP Address). The device does not have Connect the device to the Internet connectivity Internet. (An Internet connection is required when the NTP server is outside the local network.
Page 250 244 Connex Direct Welch Allyn® Connex® Spot Monitor Problem Possible cause Suggested action b. The proper domain name appears in the “Domain name” field. c. The proper group name appears in the “Group” field. d. You are using the proper Clinician ID type, it matches what you are scanning, and the clinician is in the Active...
Page 251 Connex Direct 245 Service manual Problem Possible cause Suggested action Scanned patient ID is not the Verify the patient ID scanned is proper barcode a valid patient ID barcode. Scanned patient ID could Verify the patient ID scanned is not be found in the host in the host database.
Page 252 246 Connex Direct Welch Allyn® Connex® Spot Monitor Problem Possible cause Suggested action Server authentication failed Load the proper Root Certificate on the server and the proper CA Root Certificate in the device using the device configuration tools. Failed to send vitals The device is not connected Verify that the device has an IP to a network and therefore...
Page 253 Connex Direct 247 Service manual Problem Possible cause Suggested action • device received a message timeout notification...
Page 254 248 Connex Direct Welch Allyn® Connex® Spot Monitor...
Page 255: Identifying The Monitor And Subsystems
Identifying the monitor and subsystems This explanation of the monitor labeling is provided to assist you in identifying these particular parts by serial number. The part numbers appearing on the labels are internal part numbers and will not be found in the list of field replaceable units (FRUs) included in this manual. Future revisions of a part may not always be backward compatible with a legacy part.
Page 256: Model Number Format And Code
NOTE Some model numbers and product features described in this publication might not be available in your country. For the latest information about products and features, please contact Hillrom Customer Care. NOTE For more configuration options, including approved accessories, see the...
Page 257 Identifying the monitor and subsystems 251 Service manual Model Parameter Power cord SpO2 Temperature 73 = 7300 BlueTooth C = Covidien / Nellcor E = Braun ThermoScan K = South Korea series M = Masimo PRO 6000 IR N = India/UAE R = Masimo SpO2/RRp T = SureTemp Plus P = Thailand...
Page 258: Interconnect Diagram
252 Identifying the monitor and subsystems Welch Allyn® Connex® Spot Monitor Interconnect diagram...
Page 259: Service And Maintenance Toolset
The following is the listing of tools and test equipment required to perform basic functional verification checks, full functional verification checks and calibration, and service and maintenance on the Welch Allyn Connex Spot Monitor. Please refer to the device service manual for detailed instructions to service your device.
Page 260 254 Service and maintenance toolset Welch Allyn® Connex® Spot Monitor Usage Material no. Description Full Basic 4500-30 Blood pressure hose, 5 ft. 620216 Fitting "Y" 1/8 X 1/8 X 1/8 SpO2 configuration testing SpO2 simulator DOC-10 Nellcor SpO2 extension cable SureTemp Plus configuration testing 06138-000 Cal-key, assembly, M690/692...
Page 261: Service Software It Setup
Required outbound network Service feature description service component Domain name IP address Port servicehub.iot.hillrom.com/ Inbound - Used by customers to receive Welch Allyn Service Tool software/device firmware upgrades. IP: 52.224.38.138 (via Windows service called Outbound - Used by customers to send...
Page 262 256 Service software IT setup Welch Allyn® Connex® Spot Monitor Installed Welch Allyn Required outbound network Service feature description service component Domain name IP address Port File inbound types .tar.gz, .tar, .seq, .wsf, .pim, .xml, *.txt, *.pdf...
Page 263: Service Record
Service record Date: Time: Device name: Serial number: Technician: Service tool version: NIBP tests Leak test Specification Actual reading Pass Fail Max: 5 Overpressure test Mode Specification Actual reading Adult mode: 280 ..329 Neonate mode: 130 .
Page 264 258 Service record Welch Allyn® Connex® Spot Monitor 250 mmHg mmHg mmHg ± 3 mmHg SpO2 tests Masimo SpO2 tests Test Specification Actual reading Pass Fail SpO2 heart rate Pulse rate 61 ±1 bpm 61 bpm 59 to 61 bpm SpO2 saturation Saturation 80% ±3% sat point 78 to 84%...
Page 265 Service record 259 Service manual 101.3 °F (38.5 °C) 101.1 °F to 101.5 °F 38.4 °C to 38.6 °C °F or °C 105.8 °F (41.0 °C) 105.6 °F to 106.0 °F 40.9 °C to 41.1 °C °F or °C Braun ThermoScan PRO 6000 test Temperature tested Specification ±...

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