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Fault
The operation does
not start or is inter-
rupted.
Appliance does not
heat up.
The time is not dis-
played when the ap-
pliance is switched
off.
Home Connect is not
working properly.
The control panel
cannot be opened.
Intense steam gener-
ation when steaming.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Cause and troubleshooting
Malfunction
▶
Call the after-sales service.
→ "Customer Service", Page 35
Demo mode is switched on.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and then on again.
2.
Switch off demo mode in the basic settings within approx. 5 minutes.
→ "Changing the basic settings", Page 22
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
Basic setting has been changed.
▶
Change the basic setting for the time display.
→ "Basic settings", Page 21
Different causes are possible.
▶
Go to www.home-connect.com.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 35
2.
If there is water in the water tank, empty the water tank:
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→ "Basic settings", Page 21
2.
Repeat the calibrations.
→ "Before using for the first time", Page 11
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 27
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 21
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→ "Descaling", Page 27
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→ "Customer Service", Page 35
Malfunction
▶
Do not use deionised or filtered water.
→ "Determining the water hardness before switching on the appliance for the first time",
Page 11
Troubleshooting en
33
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