Aquacal TropiCal T170 Operation Manual
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Aquacal TropiCal T170 Operation Manual

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®
AquaCal
Operation Manual
®
WATER CHILLER
Firmware Version 2.xxx
Important
Read this document before operating / installing this product
For additional product manuals and operation / installation procedures, please visit www.AquaCal.com
LTM0930 REL D
- (project rel 8.00)

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  • Page 1 ® AquaCal Operation Manual ® WATER CHILLER Firmware Version 2.xxx Important Read this document before operating / installing this product For additional product manuals and operation / installation procedures, please visit www.AquaCal.com LTM0930 REL D - (project rel 8.00)

  • Page 3: Table Of Contents

    Table of Contents Contacting AquaCal AutoPilot, Inc. Safety 1 - Operation 1.1 Display Door 1.2 Wake Up Heat Pump 1.3 Using Entry Code to Access Heat Pump 1.4 Display Panel 1.5 Activate HEAT Mode, COOL Mode, AUTO Mode, or Deactivate Equipment 1.6 Set a desired temperature (setpoint) for the heat pump to activate...
  • Page 4 3.7 Initial Heating Recommendations 3.8 Initial Cooling Recommendations 3.9 Service Mode 3.10 Viewing System Information 4 - Troubleshooting 4.1 Fault Codes 4.2 Issues and Resolutions...

  • Page 5: Contacting Aquacal Autopilot, Inc

    Repair and service of heat pump must be performed by an authorized service center. Warranties may be voided if the equipment has been improperly installed, maintained or serviced. If service is deemed necessary, please contact AquaCal. See "Contacting AquaCal AutoPilot, Inc." above. SAFETY SIGNALS Throughout this document, safety signals have been placed where particular attention is required.
  • Page 6 Failure to heed the following may result in injury or death. WARNING Installation and repairs must be performed by a qualified technician. The heat pump contains refrigerant under pressure. Repairs to the refrigerant circuit must not be attempted by untrained and/or unqualified individuals. Service must be performed only by qualified HVAC technicians. Recover refrigerant before opening the system.

  • Page 7: Operation

    1 - Operation IN THIS SECTION: 1.1 Display Door 1.2 Wake Up Heat Pump 1.3 Using Entry Code to Access Heat Pump 1.4 Display Panel 1.5 Activate HEAT Mode, COOL Mode, AUTO Mode, or Deactivate Equipment 1.6 Set a desired temperature (setpoint) for the heat pump to activate 1.7 Using Shortcuts 1.8 Programming 1.8.a Setting Date and Time...

  • Page 8: Using Entry Code To Access Heat Pump

    1.3 Using Entry Code to Access Heat Pump If a user entry code has been enabled in the user menu, an entry code will be required to access heat pump options. USE ARROWS TO ENTER TO UNLOCK ENTER CODE PLEASE NOTE - If the entry code has been misplaced, the heat pump will need to be reset to factory defaults.
  • Page 9 Buttons Button Description Slowly slide a finger across the buttons from left to right to disable the sleep mode. Sleep mode will automatically reactivate after three minutes have passed. Select either the POOL or SPA mode. Any connected valves or circulation pumps will activate. To deactivate, press the "Pool/Spa"...
  • Page 10 Displays Display Description The heat pump has a user lock enabled. Entry code required See "Using Entry Code to Access Heat Pump" on page 4. No water flow is detected. The filter No water flow pump is off or the heat pump is not receiving the correct water flow.

  • Page 11: Activate Heat Mode, Cool Mode, Auto Mode, Or Deactivate Equipment

    1.5 Activate HEAT Mode, COOL Mode, AUTO Mode, or Deactivate Equipment Press "Mode / Enter" button until the desired mode is displayed. "HEAT" mode - After the fan and compressor start, the red "Heating" light will activate. "COOL" mode - After the fan and compressor start, the blue "Cooling" light will activate. "AUTO"...

  • Page 12: Using Shortcuts

    1.7 Using Shortcuts The shortcuts menu provides quick access to model specific options and features. The following outlines some of these options. Group Access As a group is created, a shortcut automatically appears in the shortcuts menu. The user can activate the group by shortcut and will be asked how long to operate that group.
  • Page 13 Using a Group Shortcut In this example, a user activates a group that was previously created called "FILTRATION". Enter "Shortcuts" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SHORTCUTS" PRESS "ENTER" ARROWS TO ENTER TO SHORTCUT TO USE...

  • Page 14: Programming

    ENTER TO STOP MENU TO EXIT, PRESS & HOLD TO STATUS 1.8 Programming IN THIS SECTION: 1.8.a Setting Date and Time 1.8.b Setting Date and Time Format 1.8.c Selecting Celsius or Fahrenheit 1.8.d Setting Entry Code Option 1.8.e Disabling Entry Code Option 1.8.f Configuring Groups f.1 Create a Group f.2 Edit a Group...

  • Page 15: Setting Date And Time Format

    USE ARROWS TO ENTER TO SAVE MENU TO EXIT, PRESS CHANGE & HOLD TO STATUS 1.8.b Setting Date and Time Format The heat pump's date and time format can be customized. Customize Time The time can be displayed in 24-hour military time (the default display is 12-hour). Enter "System"...

  • Page 16: Selecting Celsius Or Fahrenheit

    PRESS "ENTER" USE ARROWS TO MENU ENTER TO EDIT "DATE FORMAT" USE ARROWS ENTER TO SAVE MENU TO EXIT, PRESS TO CHANGE & HOLD TO STATUS 1.8.c Selecting Celsius or Fahrenheit The user has the option of changing the way the water temperature is displayed. Either in Fahrenheit or Celsius.

  • Page 17: Setting Entry Code Option

    1.8.d Setting Entry Code Option The entry code feature can prevent unauthorized access to the heat pump adjustments. This feature initiates after the heat pump goes into the sleep mode for the first time. This feature is commonly used on commercial applications.

  • Page 18: Disabling Entry Code Option

    1.8.e Disabling Entry Code Option PLEASE NOTE - If an entry code has already been activated, the code must be entered before proceeding to disable. Use Entry Code IF UNIT IS ASLEEP, USE ARROWS TO ENTER TO UNLOCK SWIPE TO WAKE UP ENTER CODE Disable User Lock PRESS MENU...

  • Page 19: Configuring Groups

    1.8.f Configuring Groups A group is used to control multiple devices (equipment) connected to the heat pump, either by manually activating the group through a shortcut, or scheduling the group to activate at a specified time. See "Using Shortcuts" on page 8. See "Configuring Schedules"...
  • Page 20 PRESS "ENTER" USE ARROWS TO ENTER TO CREATE "NEW GROUP SETUP" USE ARROWS TO NAME ENTER TO SAVE USE ARROWS TO SET MAXIMUM ACTIVE TIME "FILTRATION" ENTER TO SAVE USE ARROWS TO SET ENTER TO SAVE FREEZE PROTECT OPTION PRESS BUTTON UNDER PRESS "ENTER"...

  • Page 21: Edit A Group

    f.2 Edit a Group The example below shows a "FILTRATION" group being edited. An existing variable speed circulation pump will be deleted and an attached single speed circulation pump (named "POOL PUMP") will be added. The device will be set to be "ON"...

  • Page 22: Delete A Group

    f.3 Delete a Group The example below shows a "FILTRATION" group being deleted. Any schedules associated with that group will also be deleted. Enter "Groups" menus, then proceed IF UNIT IS ASLEEP, PRESS "MENU" USE ARROWS TO SWIPE TO WAKE UP BUTTON "GROUPS"...

  • Page 23: Create A Schedule

    g.1 Create a Schedule A maximum of four (4) schedule programs can be configured for each group. The example below shows a "FILTRATION" group being scheduled. Enter "Schedules" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SCHEDULES"...

  • Page 24: Edit A Schedule

    MENU TO EXIT, PRESS & HOLD TO STATUS g.2 Edit a Schedule The example below shows a pool group schedule being edited: From 8:00AM-5:00PM SMTWTFS (everyday) To 9:00AM-6:00PM -MTWTF- (Monday through Friday) Failure to heed the following may result in injury or death. WARNING When editing schedules containing the circulation pump, allow time for proper filtration.

  • Page 25: Delete A Schedule

    ENTER TO EDIT USE ARROWS TO ENTER TO SAVE CHANGE USE ARROWS TO ENTER TO EDIT USE ARROWS TO "PROGRAM1 START" CHANGE ENTER TO SAVE USE ARROWS TO ENTER TO EDIT "PROGRAM1 END" USE ARROWS TO ENTER TO SAVE MENU TO EXIT, PRESS CHANGE &...
  • Page 26 PRESS "ENTER" ARROWS TO ENTER TO EDIT SCHEDULED GROUP USE ARROWS TO ENTER TO EDIT USE ARROWS TO PROGRAM TO EDIT "CLEAR" ENTER TO SELECT SELECT "YES" TO MENU TO EXIT, PRESS CLEAR PROGRAM & HOLD TO STATUS Page - 22...

  • Page 27: Schedule And Program Modes

    1.8.h Schedule and Program Modes Schedules can be deactivated temporarily as needed. Either globally through a schedule mode, or individually by setting a group's program mode. SCHEDULE Description MODE The default mode. This allows schedules to run See "Set Schedule Mode to "AUTO"...
  • Page 28 PRESS "ENTER" ARROWS TO ENTER TO EDIT "SCHEDULE MODE" ARROWS TO ENTER TO SAVE MENU TO EXIT, PRESS "AUTO" & HOLD TO STATUS Set Schedule Mode to "AWAY" Enter "Shortcuts" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SHORTCUTS"...
  • Page 29 Set Schedule Mode to "OFF" Enter "Shortcuts" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SHORTCUTS" PRESS "ENTER" ARROWS TO ENTER TO EDIT "SCHEDULE MODE" ARROWS TO ENTER TO SAVE MENU TO EXIT, PRESS "OFF"...
  • Page 30 ARROWS TO ENTER TO EDIT ARROWS TO "PROGRAM MODE" "ON" ENTER TO SAVE MENU TO EXIT, PRESS & HOLD TO STATUS Set Group Programs to "PAUSED" In the following example, the "Pool" group's set of scheduled programs will be paused. This will continue until the programs are set back to "ON".

  • Page 31: External Equipment

    Set Group Programs to "OFF" In the following example, the "Pool" group's set of scheduled programs will be set from "ON" to "OFF". The schedules will not resume until the programs are set back to "ON". Enter "Schedules" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO...

  • Page 32: Poolsync

    Contact installing dealer to order this product. ® Go online and download the PoolSync manual for information on connecting and using this device with an AquaCal heat pump. https://www.aquacal.com/owners- manuals/ ® Confirm the PoolSync has been set as an active external control device.

  • Page 33: Operating Heat Pump (With An External Controller)

    MENU TO EXIT, PRESS & HOLD TO STATUS 1.9.b Operating Heat Pump (With an External Controller) If the display indicates the unit is under remote control, an external control device has been configured to control the heat pump. See the external control device manual. Or contact installer or manufacturer of that device.

  • Page 34: Maintenance

    2 - Maintenance IN THIS SECTION: 2.1 Water Chemistry 2.2 Cleaning Equipment 2.3 Clearances 2.4 Irrigation and Storm Run-Off 2.5 Water Flow Rates 2.6 Planned Maintenance 2.7 Freeze Protection 2.8 Winterizing 2.1 Water Chemistry Check water chemistry regularly and maintain within recommended levels. Standards vary in different residential and commercial applications.

  • Page 35: Cleaning Equipment

    ® Formula 409 ® Cascade All Power Plain Detergent (3% Solution) Table 1 - Cleaning Agents • The trademarks used in approved cleaning agents are the property of their owners and are not related to ® AquaCal Page - 31...

  • Page 36: Clearances

    Table 2 - Polishing Agents • The trademarks used in approved polishing agents are the property of their owners and are not related to AquaCal ® 2.3 Clearances Proper air circulation is required for the heat pump to operate efficiently. The following diagrams show the minimum clearances required for the proper operation of the heat pump.

  • Page 37: Irrigation And Storm Run-Off

    (Top View) ® TropiCal T170 2.4 Irrigation and Storm Run-Off Irrigation water may damage heat pump components. Direct irrigation water away from the heat pump. The heat pump will withstand normal rainfall. Do not allow a roof slope to direct rainwater onto the heat pump. Have a gutter installed on the roof edge to direct this water away from the heat pump.

  • Page 38: Planned Maintenance

    In harsh environments or coastal areas, a bi-annual inspection is recommended. See the recommended inspection checklist. ® AquaCal can perform this service in limited areas. Contact Customer Support for more information. Failure to heed the following will result in injury or death.

  • Page 39: Freeze Protection

    Recommended Inspection Checklist:     1. Clean Evaporator Coil (As Applicable)     2. Clean Condenser Coil (As Applicable)     3. Check Contactor Points     4. Check Fan Capacitor Values     5. Check Fan Blade Clearances     6. Clean Heat Pump Cabinet     7. Check Flow / Pressure Switch     8.
  • Page 40 A circulation pump must exist in the group to be protected. Water flow must be properly directed through the group's plumbing circuit via valve actuators. The group's freeze protection option must be set to on. Adjusting Groups to Allow Freeze Protection In the following example, a "FOUNTAIN" group is edited to enable freeze protection.
  • Page 41 Available freeze protection options: "PROTECT ON SETPOINT" can be adjusted from 33° F to 39° F (.6° C to 4° C). The default is 37° F (3° C). "PROTECT OFF SETPOINT" can be adjusted from 40° F to 45° F (4° C to 7° C). The default is 43°...

  • Page 42: Winterizing

    2.8 Winterizing Failure to properly winterize the heat pump as needed may result in serious equipment damage. Failure to heed the following will result in injury or death. DANGER Deactivate power while routing wiring to control board. RISK OF ELECTRICAL SHOCK FROM ENERGY STORED IN CAPACITORS - MODELS EQUIPPED WITH VARIABLE FREQUENCY COMPRESSOR DRIVES STORE ELECTRICITY EVEN AFTER THE POWER HAS BEEN DEACTIVATED AT THE POWER BREAKER.
  • Page 43 ® Titanium ThermoLink Exchanger (with no Drain) 6. Disconnect the plumbing to the heat pump at connection unions (removal is counter- No Drain clockwise). 7. Allow water to drain completely from the heat pump. Expect to see a lot of water drain out at first, and then a small amount to continue to drain out over a long period.
  • Page 44 Titanium Tube-in-Tube Exchanger 6. Disconnect the plumbing to the heat pump at connection unions (removal is counter- Titanium clockwise). Tube-in- 7. Allow water to drain completely from the heat pump. Expect to see a lot of water drain out at Tube first, and then a small amount to continue to drain out over a long period.

  • Page 45: Appendix

    3 - Appendix IN THIS SECTION: 3.1 Adjusting Water Flow Using ΔT (Delta-T) 3.2 Available Accessories 3.3 Clearances 3.4 Configure Variable Speed Compressors (Select Units) 3.5 Identifying Model Specifications 3.6 Menu Trees 3.7 Initial Heating Recommendations 3.8 Initial Cooling Recommendations 3.9 Service Mode 3.10 Viewing System Information 3.1 Adjusting Water Flow Using ΔT (Delta-T)
  • Page 46 10. Adjust valves in the following order using the temperature chart provided. a. Adjust the valve that controls water exiting the heat pump until the correct temperature differential is achieved. Match the temperature measured with a temperature probe to the chart. b.

  • Page 47: Available Accessories

    . See "Contacting AquaCal AutoPilot, Inc." on page 1. 3.2 Available Accessories ® Accessories may be purchased through an authorized dealer of AquaCal products. Bypass Valve Kit (# STK0135) When high flow rates are outside recommended specifications, please use this kit or an alternative bypass valve system.
  • Page 48 (345 kPa). Liquid Blankets An invisible liquid heat barrier designed to retain heat and extend the swimming season. ® ® AquaCal recommends Lo-Chlor Aqua Blanket ™ Over Temperature Alarm Kit This kit is an additional safety device. It disables the heat pump if any malfunction occurs that allows the water temperature to surpass a safe level.

  • Page 49: Clearances

    ® PoolSync WI-FI Controller (ECP0343) This kit will add WiFi control capabilities to the heat pump. Contact installing dealer to order this product. Temperature Port Kit (# STK0096) This port can be used to adjust water flow using Delta-T. The kit comes with port, installation components, and a temperature probe.

  • Page 50: Configure Variable Speed Compressors (Select Units)

    (Top View) ® TropiCal T170 3.4 Configure Variable Speed Compressors (Select Units) Selected heat pumps have variable speed compressors designed to more quickly and efficiently reach a temperature set point. The compressor's performance can be controlled using a turbo boost mode (in the shortcuts menus) or two different types of efficiency modes.
  • Page 51 Turbo Boost Enter "Shortcuts" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SHORTCUTS" PRESS "ENTER" USE ARROWS TO MENU ENTER TO EDIT "TURBO BOOST" USE ARROWS TO ENTER TO SAVE MENU TO EXIT, PRESS CHANGE &...

  • Page 52: Identifying Model Specifications

    ENTER TO SAVE MENU TO EXIT, PRESS & HOLD TO STATUS Set Efficiency Mode to Filtration Schedule Enter "Advanced" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SYSTEM" PRESS "ENTER" USE ARROWS TO PRESS "ENTER"...
  • Page 53 Data Plate Example Model Number Example Page - 49...

  • Page 54: Menu Trees

    3.6 Menu Trees Page - 50...
  • Page 55 Page - 51...
  • Page 56 Page - 52...
  • Page 57 3.7 Initial Heating Recommendations The following recommendations will reduce the amount of time required to heat a pool. If unsure of equipment heating capability, review equipment data plate. See "Identifying Model Specifications" on page 48. 1. Use the heat pump's "POOL/SPA" button to select the "POOL" group. 2.
  • Page 58 3.8 Initial Cooling Recommendations The following recommendations will reduce the amount of time required to cool a pool or cold plunge application. If unsure of equipment cooling capability, review equipment data plate. See "Identifying Model Specifications" on page 48. 1. Use the heat pump's "POOL/SPA" button to select the "POOL" group. 2.
  • Page 59 3.10 Viewing System Information The heat pump model, serial number, and firmware version can be viewed in the information menus. Enter "System" menus, then proceed IF UNIT IS ASLEEP, PRESS MENU USE ARROWS TO SWIPE TO WAKE UP BUTTON "SYSTEM" PRESS "ENTER"...
  • Page 60 4 - Troubleshooting IN THIS SECTION: Fault Codes AIR TEMP SENSOR OPEN or AIR TEMP SENSOR SHORT CLOCK LOW BATTERY DEFROST1 SENSOR OPEN or DEFROST2 SENSOR OPEN DEFROST1 SENSOR SHORT or DEFROST2 SENSOR SHORT ERROR AT PRIMARY UNIT HIGH PRESSURE FAULT HIGH WATER TEMP HP5 SYSTEM LOCKOUT HPC TEMP SYSTEM LOCKOUT...

  • Page 61: Fault Codes

    A fault code indicates a specific issue or condition that will require action before the equipment can resume operating. Please perform the following troubleshooting. If the issue reoccurs, please contact AquaCal. See "Contacting AquaCal AutoPilot, Inc." on page 1. Failure to heed the following will result in injury or death.

  • Page 62: Defrost1 Sensor Open Or Defrost2 Sensor Open

    DEFROST1 SENSOR OPEN DEFROST2 SENSOR OPEN ISSUE Open defrost sensor. RESOLUTION A qualified technician should replace the defrost sensor. DEFROST1 SENSOR SHORT DEFROST2 SENSOR SHORT ISSUE Shorted defrost sensor. RESOLUTION A qualified technician should replace the defrost sensor. ERROR AT PRIMARY UNIT ISSUE The heat pump is secondary to a primary heat pump that is displaying a fault code.

  • Page 63: Hp5 System Lockout

    HP5 SYSTEM LOCKOUT ISSUE The heat pump has locked due to five high-pressure faults during one call for heating or cooling. RESOLUTION 1. Deactivate then reactivate power to the heat pump to clear error. 2. Troubleshoot the high-pressure issue causing the error. See "HIGH PRESSURE FAULT"...

  • Page 64: Low Pressure Fault

    Heat Only Units Place heat pump in heating mode and perform the following troubleshooting. ® 1. Check for proper fan operation. If the fan is not operating, contact AquaCal Technical Support. 2. Check for obstructed airflow around the heat pump.

  • Page 65: Multi-Unit Comm Fault

    MULTI-UNIT COMM FAULT ISSUE Secondary heat pump is not receiving a signal from the primary heat pump. RESOLUTION 1. Confirm the primary heat pump is operating correctly. If, for example, no power is supplied to the primary heat pump, an error will appear on the secondary heat pumps. SMART COMM FAULT ISSUE Heat Pump is not receiving a signal from an external controller using a smart connection point.

  • Page 66: Issues And Resolutions

    Failure to heed the following may result in damage to equipment. NOTICE Service by unauthorized personnel will void the factory warranty. Please perform the following troubleshooting. For further assistance, please contact AquaCal. See "Contacting AquaCal AutoPilot, Inc." on page 1. Blank Display ISSUE The Heat Pump may have an incoming power problem.

  • Page 67: Display Panel Not Responding

    Display Panel Not Responding ISSUE The heat pump's display panel will not respond to user input. RESOLUTION UNDER REMOTE CONTROL 1. If heat pump display shows " ", use the external control device to control the heat pump. 2. If needed, check with the external controller manufacturer for further assistance using that device. Displays Defrosting Displays "DEFROSTING"...

  • Page 68: Displays "No Pool/Spa Water Flow

    "NO POOL/SPA WATER FLOW" Displays ISSUE Low or no water detected. This is normal when the circulation pump is deactivated. RESOLUTION 1. Confirm the filter pump is on. 2. If a multiple-speed filter pump is being used, run at a higher speed to determine if the error persists. Do not exceed the maximum flow rate for your model.

  • Page 69: Heat Pump Not Running

    The heat pump breaker(s) keeps tripping. RESOLUTION ® 1. If AquaCal heat pumps have been connected using a multiple heat pump configuration, the configuration may be incorrect. Please confirm settings or contact installer of equipment. 2. Have an electrician confirm breakers are correct type, in good condition, and properly sized for the heat pump.

  • Page 70: Heat Pump Is Running, Not Heating

    Heat Pump Is Running, Not Heating ISSUE The heat pump is running. But the water is not heating. RESOLUTION 1. If the heat pump is using an external controller, confirm it is set correctly. See "Operating Heat Pump (With an External Controller)" on page 29. If the heat pump is still not running correctly with this device, contact the installer of the device or the device’s manufacturer for further assistance.

  • Page 71: Heat Pump Is Running, Not Cooling

    Heat Pump Is Running, Not Cooling ISSUE The heat pump is running. But the water is not cooling. RESOLUTION 1. If the heat pump is using an external controller, confirm the heat pump is programmed properly to allow for cooling. See "Operating Heat Pump (With an External Controller)"...

  • Page 72: Pool / Spa" Button Isn't Working

    "Pool / Spa" Button Isn't Working ISSUE The "Pool / Spa" button is disabled if the following devices have been configured on the heat pump. Check with installer if unsure of devices enabled on heat pump. A 2-wire external controller. A 3-wire external controller.

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