Iwatsu ADIX ACD Quick Reference Manual page 8

Qualifier Code Entry
Qualifier Codes may be entered during Wrap-up. Up
to four three-digit codes may be entered.
To Enter Qualifier Codes Manually
Press the Qualify button [QUALIFY].
The Qualify button [QUALIFY] will flash red and
the display will read "Enter Code."
Enter a three-digit code [ ] [ ] [ ].
Dial [#] to confirm.
Dial [*] to cancel.
The lamp will turn off.
To enter multiple codes repeat the procedure.
To Enter Preset Qualifier Codes
Press the desired Qualify button [QUALIFYnnn].
To enter multiple codes repeat the procedure.
Forced Qualify
Note: This feature only works when Automatic Wrap-
up is programmed. A code may not be entered during
the five-second Wrap-up time extension period. When
this option is programmed the Qualify button will
flash red and a Qualifier Code must be entered.
Press the Qualify button [QUALIFY] and enter a
code as described above.
Queue Indication
Three Threshold Levels may be assigned to indicate
the number of calls waiting to be answered by the
ACD Group. A fourth indication informs the Agents
that ACD Calls are expanding to another ACD
Group.
Queue Button
Red
Flashing Red
Fast Flashing Red 3
Green & Red
Call Park/Swap
To alternate between an ACD Call and an ADIX call
when speaking on an ACD Call:
Press the Call Park button [PARK]. It will flash green.
Initiate either an intercom or outside call.
Press the Call Park button [PARK] to return to the
ACD Call and place the new call on Call Park.
Level
1
2
Expansion
Number of Calls
_____
_____
_____