Iwatsu ADIX ACD Quick Reference Manual page 12

To Place in Day Mode
Press the ACD Group Night button [NIGHT].
The ACD Group Night button [NIGHT] lamp is
off.
Answering a Help Call
When an Agent requests assistance, the ACD line
button will flash red and the display will show the
Agent's extension number, name, and Help.
To Answer a Help Call
Press an ACD line button.
To Enter the Conversation
Press the ADD button [ADD].
Answering an Emergency Call
When an Agent requests assistance, the ACD line
button will flash red and the display will show the
Agent's extension number, name, and Emergency.
To Answer an Emergency Call
Press an ACD line button.
To Enter the Conversation
Press the ADD button [ADD].
Call Sequence Table Number Change
Manual Selection
Press the Call Sequence Table Number Change
button [SQC].
Dial the ACD Group Number [1-60].
Dial the Call Sequence Table Mode [1-3], 1=day,
2=night, 3=transfer.
Dial the Call Sequence Table Number [1-60].
Press the Call Sequence Table Number Change
button [SQC].
Preset Selection
ACD Group, Call Sequence Table Mode, and Call
Sequence Table Number are programmed.
Press the Call Sequence Table Number Change
button [SQCn].
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