Iwatsu Icon IX-12IPKTD Quick Reference Manual
For acd agent/supervisor ip & digital telephone users
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Also See for Icon IX-12IPKTD:
- Quick reference manual (2 pages) ,
- Basic operation manual (13 pages)
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Summary of Contents for Iwatsu Icon IX-12IPKTD
- Page 1 1-800-974-5070 www.iwatsu.com Iwatsu America, Inc. 8001 Jetstar Drive Printed in USA Part Number: 108645 Irving, TX 75063 December 2005...
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Page 2: Keys
Automatic Distribution (ACD) features and operations for Iwatsu telephones for the ACD System. Only Iwatsu qualified personnel are authorized to install any component of an Iwatsu system. Should you require service, please contact your authorized Iwatsu Distributor. Multipurpose Keys... -
Page 3: 911 Support
Press [FEAT] button and dial (Full-Duplex) Press [FEAT] button and dial 911 Support At default, your Iwatsu system is programmed to automatically contact your local Public Safety An- swering Point (PSAP) when 911 is dialed. En- hanced 911 Service ensures that when 911 is dialed from a system extension, information that allows the PSAP to identify the caller’s location in a building is... -
Page 4: Agent Features
Lift the receiver (handset) • Press the [FEAT] button and dial • Dial the number of the extension where the call • is parked, or press the extension button (if as- signed) Lift the receiver (handset) • Press [PARK PICK-UP] •... -
Page 5: Wrap-Up
Wrap-Up Following call Agent programmed for Wrap-up. During Wrap-up ACD calls will not be distributed to the station. Wrap-up can be programmed to occur either Automatically or Manually following the completion of an ACD call. Automatic Method After the completion of a call the agent is automatically placed in Wrap-up mode. -
Page 6: Log-Out (Agent)
Emergency Help Calls Records conversation Supervisor that assistance is needed. Press the Emergency Recording button [EMG • REC]. The Emergency Recording button will flash red indicating that the paging port is available and the Supervisor will be notified that assistance is required. - Page 7 Station Coaching Station Coaching includes two actions: Monitoring and whisper paging (called Whisper Monitor). A digital key telephone is able to whisper monitor a digital key telephone after invoking the monitor feature. The Monitoring station can whisper monitor other stations while on an outside call, an intercom...
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Page 8: Table Of Contents
INDEX Symbols Keys ...1 911 Support ...3 AGENT FEATURES ...5 ACD Group Night Service ...12 BASIC FEATURES ...2 Barge-In ...11 Call Park/Swap ...8 Call Park ...4 Call Queue Display ...5 Call Monitoring ...10 Call Sequence Table Number Change ...12 Call On Hold ...3 Emergency Help Calls ...9 Emergency Help Call (Answering) ...12 Headset Usage ...8...
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