Customer Support; Factory Service; Customer Support Center; Web Site - Intermec 6110 Technical Reference

Introduction

Customer Support

Factory Service

If your unit is faulty, you can ship it to the nearest authorized Service Center for
factory-quality service.

Customer Support Center

The Intermec Customer Support Center (technical support) telephone number is
800-755-5505 (U.S.A. or Canada) or 425-356-1799. The facsimile number is
425-356-1688. Email is support@intermec.com .
If you email or fax a problem or question include the following information in
your message: your name, your company name and address, phone number and
email to respond to, and problem description or question (the more specific, the
better). If the equipment was purchased through a Value-Added Reseller please
include that information.

Web Site

The Customer Support File Libraries, including Hot Tips and Product Awareness
Bulletins, are available via the Intermec Product Support page at this URL:
http://norbbs.norand.com/index.htm . New users can sign up for a new account
on this page.
Visit our Web site at http://www.intermec.com to download many of our current
manuals in PDF format. To order printed versions of the Intermec manuals, con-
tact your local Intermec representative or distributor.

Bulletin Board Service

The Customer Support Bulletin Board (BBS), maintained by Intermec Technolo-
gies Corporation, provides software and documentation:
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This is the same location available via the web site. If your web access uses
high-speed phone lines, the web interface provides a faster response.
1-14 6110 Hand-Held Computer Technical Reference
Phone number: 319-369-3515 (14.4 kbps modem)
319-369-3516 (28.8 kbps modem)
Protocol: Full duplex, ANSI or ANSI-BBS; 300 to 28,800 bps; v.32bis; 8
bits, no parity, 1 stop bit. For high-speed modems, disable XON/XOFF and
enable RTS/CTS.
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