Table of Contents
Advertisement
5-4. Touch Panel Problems
Attention
• For the installation method and usage method for the touch panel driver, refer to the User's Manual for the
touch panel driver.
Problem
1. Cursor position is not correct. /
Cursor jumps.
2. Touch operation is not effective.
3. Some deflection may appear on the
surface of touch panel portion.
4. Not touch-sound.
5-5. Other Problems
Problem
1. The Setting menu does not
appear.
2. Cannot select items in the Setting
menu.
3. No audio output.
20
Chapter 5 Troubleshooting
Possible cause and remedy
• Turn off and on the monitor. If the symptom is not improved,
perform the calibration on the monitor.
• Touch with one finger only.
• Connect the monitor and the PC with the cable listed in the
Setup Manual. Using a conversion adapter, the touch panel may
not operate properly.
• Check whether "Use EEPROM" in the "Device" menu is not
checked in the "Properties" settings of the touch panel driver. If
the check is already applied, perform the calibration.
• Other login user may have changed the setting. Set the touch
panel driver again.
• Restart "DMC Touch Panel Configuration", or reboot the PC.
• If you are using a RS-232C cable, restart the PC after
connecting the cable. Also, check that "RS-232C" in the
"Administrator Settings" menu is set to "On" (see
(page
16)).
• Due to the touch panel structural characteristics, the deflection
may occur on the touch panel surface in high temperature / high
humidity operating environment. This is not a trouble.
• The touch-sound may not be output from the external line out of
the PC depending on the hardware configuration.
• When used on Windows 10 / Windows 8.1, touch-sound is only
output from the audio output terminal of the PC. To hear touch-
sound, connect speakers.
• The panel mount type does not support audio input, so there is
no audio output.
Possible cause and remedy
• Check whether the operation lock function is active (see
(page
16)).
• Items that are displayed with gray text cannot be changed.
• Check whether the stereo mini jack cable is connected properly.
• Check whether volume is set to 0.
• Check the PC and audio playback software to see whether they are
configured correctly.
• During DisplayPort signal input or HDMI signal input, check the
"Sound Source" setting (see
• The panel mount type does not support audio input, so there is no
audio output.
"RS-232C"
"Sound Source" (page
11)).
"Key Lock"
Advertisement
Table of Contents
