Diagnosing Problems - IBM ThinkPad X20 Supplementary Manual

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the cursor to Programs(in Windows XP, All Programs) and then to
PC-Doctor for Windows.
3. Click PC-Doctor for Windows.
4. Choose either the Run Quick Test Set or the Run Normal Test Set.
Running the Quick Test set can take 10 minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
The Quick Test set runs many tests of critical hardware components, but it
does not run all of the diagnostic tests in PC-Doctor for Windows. If
PC-Doctor for Windows reports that all of the tests in the Quick Test set have
been run and that it has found no problems, consider running more of the
tests.
If you are preparing to contact IBM for support, be sure to print the test log
so that you can rapidly provide information to the help technician.
10
®
ThinkPad X Series Service and Troubleshooting Guide
®
for Windows
Attention
®
. To run PC-Doctor for Windows, do as follows: