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IBM ThinkPad X20 Supplementary Manual

Ibm thinkpad x20: supplementary guide.
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Service and Troubleshooting Guide

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   Summary of Contents for IBM ThinkPad X20

  • Page 1

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 2

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 3: Important Notice For Users

    RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off.

  • Page 4

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 5: Finding Information With Access Thinkpad

    Finding information with Access ThinkPad Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad Button shown in the previous illustration to open Access ThinkPad, your on-board computer help center. © Copyright IBM Corp. 2001...

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    Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support.

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    Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Access ThinkPad includes a comprehensive, on-board help and information center for your computer. It travels with you, eliminating the need to carry reference manuals.

  • Page 8

    Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.

  • Page 9: Table Of Contents

    Install a memory module Chapter 3. Getting help and service from IBM. Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2001 . iii Getting help by fax . iii Calling IBM . Getting help around the world .

  • Page 10

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2001 Specifications . Caring for your ThinkPad computer .

  • Page 12: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view Security keyhole Power jack Monitor connector ® ThinkPad X Series Service and Troubleshooting Guide Modem connector Ethernet connector Stereo line-in jac k USB connector...

  • Page 13: Features

    Features Processor ® Intel Mobile PentiumIII-M Processor Memory Built-in: 128MB Maximum: 640MB for 128MB memory Storage devices 2.5-inch hard disk drive Display The color display uses TFT technology 1. XGA v Up to 1024-by-768 resolution on the 12.1-inch LCD v Up to 1600-by-1200 resolution on an external monitor v Brightness control Keyboard 85-key, 86-key, or 90-key...

  • Page 14: Specifications

    Telephone connector (available if the modem Mini-PCI Card or the Combo Mini-PCI Card is installed) Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo Mini-PCI Card is installed) UltraPort connector to support an optional IBM digital camera UltraBase X2 connector IrDA port Wireless LAN Interface...

  • Page 15: Caring For Your Thinkpad Computer

    – Non-operating: -20°C to 60°C (-4°F to 140°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). Relative humidity: – Operating: 8% to 90% – Non-operating: 5% to 95% Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions –...

  • Page 16

    ThinkPad button). Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, IBM will not reset it, and you might have to replace your system board or hard disk drive. Other important tips ®...

  • Page 17

    Register your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

  • Page 18

    Caring for your ThinkPad computer ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 19: Chapter 2. Solving Computer Problems

    Keyboard problems Infrared port problems TrackPoint problems . Standby or hibernation problems . Computer screen problems . Battery problems . © Copyright IBM Corp. 2001 . 10 Hard disk drive problems . . 11 Software problems . . 11 Bluetooth problem .

  • Page 20: Diagnosing Problems

    If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 21: Troubleshooting

    Troubleshooting If you do not find your problem here, refer to Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1.

  • Page 22

    Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 0251: System CMOS The system CMOS might have been corrupted by an application program.

  • Page 23

    Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.

  • Page 24: Errors Without Messages

    Frame Base Address. and save this file. CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to Error —Device Disabled load the default setting. Press F10 and then Enter to restart the system.

  • Page 25: A Password Problem

    IBM reseller or marketing representative to have the password canceled. If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced.

  • Page 26: A Power Switch Problem

    Solving computer problems A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

  • Page 27: Infrared Port Problems

    Solution: v Make sure that the keyboard cable is correctly connected to the computer. v If you are using the keyboard/mouse cable, make sure that the cable is correctly connected to the computer, and that the keyboard cable is connected to the correct side of the keyboard/mouse cable. v If you are using the docking station or the port replicator, make sure that the keyboard cable is correctly connected to the keyboard connector.

  • Page 28: Trackpoint Problems

    Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the computer. If your mouse is incompatible with the IBM TrackPoint, using the ThinkPad Configuration Program. ® ThinkPad X Series Service and Troubleshooting Guide ®...

  • Page 29: Standby Or Hibernation Problems

    Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Service &...

  • Page 30

    Solving computer problems Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode.

  • Page 31

    4. Click the Enable hibernation... button. 5. Click the Create Now button. If you are using one of the IBM communication PC Cards, the computer cannot enter hibernation mode. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

  • Page 32: Computer Screen Problems

    Solving computer problems 3. Click Suspend/Resume Options. 4. Click Enable Hibernation. 5. Click OK. For Windows 2000 or Windows XP 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the Enable hibernation support checkbox. 5.

  • Page 33: Battery Problems

    Solving computer problems 2. Check if the color depth and resolution are correctly set 3. Click Display Type... 4. Make sure “ATI Mobility Radeon” is shown in the Display Type window. 5. Click OK. 6. Click the Test button in the Settings window. 7.

  • Page 34: Hard Disk Drive Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled.

  • Page 35: Bluetooth Problem

    Close the ThinkPad Configuration program and start it again. (This is a temporary recovery.) Bluetooth problem Problem: Your Bluetooth is not functional and ″IBM Integrated Bluetooth″ has a yellow mark in Device Manager under Windows XP. Solution: 1. Turn Bluetooth power on by pressing Bluetooth power switch 2.

  • Page 36

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name.

  • Page 37: Starting Bios Setup Utility

    2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup Utility ” message is displayed at the lower-left of the screen, press F1.

  • Page 38: Recover Pre-installed Software

    Solving computer problems Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use the Product Recovery program.

  • Page 39: Backing Up Your System

    To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt is not displayed. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1.

  • Page 40

    Solving computer problems To capture a snapshot of your system configuration with ConfigSafe: 1. Click Start 2. Double-click ConfigSafe. The window opens. 3. Click the camera icon. 4. Type a name for the snapshot. For example, before installing a word processor, you might type, “Before installing a word processor.”...

  • Page 41: Replacing The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative, or by visiting IBM on the Web.

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    Solving computer problems 6. Detach the hard disk drive cover (3–1). 7. Remove the screws and detach the old hard disk drive from the plate hard disk (3–2). 8. Replace the new hard disk drive to the plate hard disk and reinstall the screws.

  • Page 43: Replacing The Battery

    Replacing the battery 1. Turn off the computer, or enter hibernation mode by pressing Fn+F12. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode.

  • Page 44: Install A Memory Module

    Replacing the battery 6. Turn the computer right side up. Connect the ac adapter and the cables to the computer. Install a memory module To install the DIMM, do the following: 1. Turn off the computer, then disconnect the ac adapter and all cables from the computer.

  • Page 45

    To make sure that the DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. Press the F1 key while the “Press F1 for IBM BIOS Setup Utility” message is displayed at the lower-left area of the screen.

  • Page 46: Install A Memory Module

    Install a memory module ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 47: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . Getting help by fax © Copyright IBM Corp. 2001 . 38 Calling IBM . . 38 Getting help around the world .

  • Page 48: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 49: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

  • Page 50

    Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region...

  • Page 51: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced by IBM or by IBM resellers who are authorized to perform warranty service, International Warranty Service is available for your computer.

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    For more information about International Warranty Service, see Service Announcement 601-034 at http://www.ibm.com/. Click Support & downloads, click Announcement letters, and click Announcements search. In the Search by letter number only field, type 601-034, and click Search.

  • Page 53: Appendix A. Important Safety Instructions

    First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. © Copyright IBM Corp. 2001 To Disconnect Turn everything OFF. First, remove the power cord from the outlet.

  • Page 54

    The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.

  • Page 55: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous.

  • Page 56: Laser Compliance Statement

    Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

  • Page 57

    DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions...

  • Page 58

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 59: Appendix B. Warranty Information

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 60: Before You Call For Service

    Installation and configuration of machine code or licensed internal code that is designated as customer installable. If you do not register your ThinkPad with IBM, you might be required to present proof of purchase to obtain warranty service. Before you call for service...

  • Page 61

    IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine.

  • Page 62

    Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase. During the warranty period, IBM or your reseller, if approved by IBM to...

  • Page 63

    IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 64: Part 2 - Country-unique Terms

    Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

  • Page 65

    Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where...

  • Page 66

    PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and ®...

  • Page 67

    (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...

  • Page 68

    THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

  • Page 69

    Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...

  • Page 70

    Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

  • Page 71

    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 72

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 73: Appendix C. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 74: Processing Date Data

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 75: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 76: Telecommunication Notices

    A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.

  • Page 77

    5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.

  • Page 78

    CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. NOTICE: The Ringer Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.

  • Page 79: Notice For Australia

    AVIS : L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à un circuit téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit bouclé peut être constituée de n’importe quelle combinaison de dispositifs, pourvu que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 5.

  • Page 80

    v The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt to the same number. 6. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device.

  • Page 81

    Not all phones connected to the phone port will respond to incoming ringing. Do not report this as a fault unless the same phone will not respond to ringing when connected to a standard phone socket. This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Services.

  • Page 82

    This equipment does not meet Telecom’s impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances. The code for Call Waiting disable is *52 on the Telecom New Zealand telephone network.

  • Page 83

    For the modem with approval number PTC211/01/050 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 84: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this “J07M041.00” modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 85

    Hereby Intel declares that this “PBA A30469-008” or “PBA A48829-002“ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. Appendix C. Notices...

  • Page 86: Wireless Interoperability

    Because Wireless LAN Mini-PCI Adapter operates within the guidelines found in radio frequency safety standards and recommendations, IBM believes it is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 87: Appendix D. Wireless Regulatory Information

    CAUTION:To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm (8 inches) must be maintained between the antenna of this device and all persons. Transmitter antenna position 20cm © Copyright IBM Corp. 2001...

  • Page 88: Canada - Industry Canada (ic)

    RF option devices that have been approved to cooperate with the integrated wireless feature. 2. When you use any other RF option device that is not listed on the IBM site, all other wireless features including the integrated transmitter in your ThinkPad computer are required to be turned off.

  • Page 89

    Produkt integrierte drahtlose RLAN-Einheit (Actiontec) und Bluetooth-Einheit (TDK) die Voraussetzungen sowie alle wichtigen Anforderungen der Richtlinie 1999/5/EC erfüllen. IBM übernimmt keine Verantwortung für Fehler, die sich aus einer nicht empfohlenen, unsachgemäßen Modifizierung an diesem Produkt zur Erfüllung der Sicherheitsanforderungen ergeben.

  • Page 90

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 91

    Appendix D. Wireless Regulatory information...

  • Page 92

    European Union RLAN (maximum power > 10 mW and < 100 mW) - Belgie B - Belgium B - Belgique B - France F - France F - Deutschland D - Germany D - Italia I ® ThinkPad X Series Service and Troubleshooting Guide Gebruik buiten gebouw alleen op kanalen 10 (2462 MHz) en 11 (2467 MHz).

  • Page 93: Notice For Users In Singapore

    The equipment is restricted to operating within the 2445 - 2483.5 MHz band. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: HelpCenter PS/2...

  • Page 94

    Other company, product, or service names may be the trademarks or service marks of others. ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 95: Index

    17 keyboard problems 16 keyboard, specifications 3 memory specifications 3 on-board help v © Copyright IBM Corp. 2001 password problems 15 PC-Doctor for Windows 10 power switch problems 16 problems, troubleshooting 11 recovering software 28 safety instruction 43...

  • Page 96

    ® ThinkPad X Series Service and Troubleshooting Guide...

  • Page 98

    Part Number: 62P7847 Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

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